3Com 3013 (3C13613), 3015 (3C13615) manual Contact Us, Telephone Technical, Support and Repair

Page 66

66APPENDIX B: OBTAINING SUPPORT FOR YOUR ROUTER

 

Software Upgrades are the software releases that follow the software version

 

included with your original product. In order to access upgrades and related

 

documentation you must first purchase a service contract from 3Com or your

 

reseller.

 

 

 

 

Contact Us

3Com offers telephone, e-mail and internet access to technical support and repair

 

services. To access these services for your region, use the appropriate telephone

 

number, URL or e-mail address from the list below. You will find a current directory

 

of support telephone numbers posted on the 3Com web site at

 

http://csoweb4.3com.com/contactus/

 

 

 

Telephone Technical

To obtain telephone support as part of your warranty and other service benefits,

Support and Repair

you must first register your product at http://eSupport.3com.com/

 

When you contact 3Com for assistance, please have the following information

 

ready:

 

 

 

Product model name, part number, and serial number

 

A list of system hardware and software, including revision level

 

Diagnostic error messages

 

 

Details about recent configuration changes, if applicable

 

To send a product directly to 3Com for repair, you must first obtain a return

 

authorization number (RMA). Products sent to 3Com, without authorization

 

numbers clearly marked on the outside of the package, will be returned to the

 

sender unopened, at the sender’s expense. If your product is registered and under

 

warranty, you can obtain an RMA number online at

 

 

http://eSupport.3com.com/. First time users will need to apply for a user name

 

and password.

 

 

 

Telephone numbers are correct at the time of publication. Find a current directory

 

of support telephone numbers posted on the 3Com web site at

 

http://csoweb4.3com.com/contactus/

 

 

 

 

 

Country

Telephone Number

Country

Telephone Number

 

 

 

Asia, Pacific Rim Telephone Technical Support and Repair

 

 

Australia

1 800 678 515

Philippines

1235 61 266 2602 or

Hong Kong

800 933 486

 

1800 1 888 9469

India

+61 2 9424 5179 or

P.R. of China

10800 61 00137 or

 

000800 650 1111

 

021 6350 1590 or

Indonesia

001 803 61009

 

00800 0638 3266

Japan

00531 616 439 or

Singapore

800 6161 463

 

03 5977 7991

S. Korea

080 333 3308

Malaysia

1800 801 777

Taiwan

00801 611 261

New Zealand

0800 446 398

Thailand

001 800 611 2000

Pakistan

+61 2 9937 5083

 

 

You can also obtain support in this region using the following e-mail: apr_technical_support@3com.com

Or request a repair authorization number (RMA) by fax using this number:

+ 65 543 6348

 

 

Europe, Middle East, and Africa Telephone Technical Support and Repair

 

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Contents Router 3000 Family Installation Guide Marlborough, MA 3Com CorporationCampus Drive 01752-3064Contents Console Cable AUX Cable Ethernet Cable T1 CableList conventions that are used throughout this guide About this GuideConventions Text ConventionsExamples Introducing the Router Family RouterSystem Specifications for the Router Router 3012 LEDsAUX Port Console PortLists attributes of the console port Lists attributes of the AUX portLists attributes of the Ethernet port Router 3013Ethernet Port Synchronous/Asynchronous Serial PortSystem Specifications for the Router 3013 and Router Router 3013 Description Router 3015 DescriptionRouter 3013 and Router 3015 LEDs SerialEIA/TIA-23 Lists attributes of the Isdn S/T and Isdn U ports Router 3016Isdn S/T and Isdn U Ports Attributes of Isdn S/T and U PortsSystem Specifications for the Router 3016 and Router Router 3016 Description Router 3018 DescriptionRouter 3016 LEDs T1-ACT/E1-ACTAttributes of the Ethernet Port CT1/PRI and E1/CE1/PRI PortsLists attributes of the CT1/PRI and and E1/CE1/PRI ports Attributes of the CT1/PRI PortIsdn PRI Installing the Router Gases Temperature and HumidityDust Static ElectricityElectromagnetic Discharge Lightning DamageBottom of the Router Wire Installing the RouterConnecting On a WorkbenchTo the Console TerminalTo the Ethernet Connecting the Router to the WAN Installing the Router Installation VerifyingInstalling the Router Setting Booting and Configuring RouterConnecting the Router To a Local ConsoleConnection Description Dialog Box Set the following parameters Bits per second 9600 Data bits Parity None Stop bitsHyperTerminal Window Powering on Router Startup ProcessInformation displays on the terminal screen Configuration Online help, available by typing ? at any time Help for the Configuration Software Maintenance Maintaining the RouterDownloading Xmodem ProtocolSend File Dialog Box Terminal displays the following menu Creating the Tftp Upgrade ConfigurationProtocol Applications with the copy from Tftp ProtocolConfiguring the Router Press Enter. The following information displaysUpgrading the Application Using FTPCreating a Local FTP Upload/Download Configuration UploadingAdd the user name and password Creating a Remote FTP Upload/Download ConfigurationFTP server ready on R3000 at User10.110.10.10none R3000 quit R3000 save Hardwaretools Router ChassisBoot ROM Location CoverMaintaining the Router Troubleshooting Power LED is OffNothing is Displayed on the Terminal after Power-On Display on Power-OnIllegible Characters Terminal afterAUX Cable Optional Cable SpecificationsConsole Cable Describes the console cable pinouts Console Cable PinoutsEthernet Cable Describes the AUX cable pinouts AUX Cable PinoutsThat uses category-5 twisted pair cable, as shown in Figure Straight-through Network Cable Pinouts Serial Port CableDescribes crossover network cable pinouts Crossover Network Cable PinoutsTypical DTE and DCE DTE and DCE modeCable Pinouts EIA/TIA-232 Maximum Transmission Baud Rate bps Distance mDescribes V.24 EIA/TIA-232 DCE cable pinouts Describes V.24 EIA/TIA-232 DTE cable pinouts24 EIA/TIA-232 DCE illustrates the V.24 DCE cable 24 EIA/TIA-232 DTE Cable PinoutRTS/CTS CTS/RTS DTR/DSR LL/DCD Describes V.35 DTE cable pinouts DB-50 Signal Signal DirectionDTE Cable Pinouts illustrates the V.35 DTE cable DCE Cable Pinouts illustrates the V.35 DCE cableSignal DB-50 Direction Describes V.35 DCE cable pinouts 35 DCE cable PinoutsDTE Cable Pinouts illustrates the X.21 DTE cable Describes X.21 DCE cable pinouts Describes X.21 DTE cable pinoutsDCE Cable Pinouts illustrates the X.21 DCE cable 21 DTE Cable PinoutsPinouts DB50 Signal Signal Direction DB37EIA/TIA-449 DTE Cable illustrates the EIA/TIA-449 DTE cable Describes EIA/TIA-449 DTE cable pinoutsEIA/TIA-449 DCE Cable Assembly EIA/TIA-449 DCE Cable illustrates the EIA/TIA-449 DCE cableDescribes EIA-530 DTE cable pinouts DB50 Signal Signal Direction DB25EIA-530 DTE Cable illustrates the EIA-530 DTE cable EIA-530 DTE Cable PinoutsDescribes T1 cable pinouts T1 CableIsdn BRI Cables Describes Isdn S/T port cable pinoutsIsdn U Port Cable Obtaining Support for Your Router Contact Us Telephone TechnicalSupport and Repair Latin America Telephone Technical Support and Repair US and Canada Telephone Technical Support and RepairAppendix B Obtaining Support for Your Router