66APPENDIX B: OBTAINING SUPPORT FOR YOUR ROUTER
| Software Upgrades are the software releases that follow the software version | ||
| included with your original product. In order to access upgrades and related | ||
| documentation you must first purchase a service contract from 3Com or your | ||
| reseller. |
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Contact Us | 3Com offers telephone, | ||
| services. To access these services for your region, use the appropriate telephone | ||
| number, URL or | ||
| of support telephone numbers posted on the 3Com web site at | ||
| http://csoweb4.3com.com/contactus/ |
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Telephone Technical | To obtain telephone support as part of your warranty and other service benefits, | ||
Support and Repair | you must first register your product at http://eSupport.3com.com/ | ||
| When you contact 3Com for assistance, please have the following information | ||
| ready: |
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| ■ Product model name, part number, and serial number | ||
| ■ A list of system hardware and software, including revision level | ||
| ■ Diagnostic error messages |
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| ■ Details about recent configuration changes, if applicable | ||
| To send a product directly to 3Com for repair, you must first obtain a return | ||
| authorization number (RMA). Products sent to 3Com, without authorization | ||
| numbers clearly marked on the outside of the package, will be returned to the | ||
| sender unopened, at the sender’s expense. If your product is registered and under | ||
| warranty, you can obtain an RMA number online at |
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| http://eSupport.3com.com/. First time users will need to apply for a user name | ||
| and password. |
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| Telephone numbers are correct at the time of publication. Find a current directory | ||
| of support telephone numbers posted on the 3Com web site at | ||
| http://csoweb4.3com.com/contactus/ |
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Country | Telephone Number | Country | Telephone Number |
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Asia, Pacific Rim Telephone Technical Support and Repair |
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Australia | 1 800 678 515 | Philippines | 1235 61 266 2602 or |
Hong Kong | 800 933 486 |
| 1800 1 888 9469 |
India | +61 2 9424 5179 or | P.R. of China | 10800 61 00137 or |
| 000800 650 1111 |
| 021 6350 1590 or |
Indonesia | 001 803 61009 |
| 00800 0638 3266 |
Japan | 00531 616 439 or | Singapore | 800 6161 463 |
| 03 5977 7991 | S. Korea | 080 333 3308 |
Malaysia | 1800 801 777 | Taiwan | 00801 611 261 |
New Zealand | 0800 446 398 | Thailand | 001 800 611 2000 |
Pakistan | +61 2 9937 5083 |
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You can also obtain support in this region using the following | |||
Or request a repair authorization number (RMA) by fax using this number: | + 65 543 6348 | ||
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Europe, Middle East, and Africa Telephone Technical Support and Repair |
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