Aquacal T135, T65, T115 owner manual Contacting the Factory, What We Need to Know When You Call Us

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CONTACTING THE FACTORY

What We Need to Know When You Call Us

If you should need to callAquaCal for service, please have the following information ready:

Model: ________________________________

Serial Number: __________________________

Installation Date: ________________________

Having the above information ready will speed up the service process and allow us to respond more quickly. A brief description of what the unit is, or is not doing, will also help us to help you.

Please contact us at (800) 786-7751. We are here to serve you from 8 a.m. to 5 p.m. EST, Monday through Friday. If calling after hours, our voice mail service will handle your call. Be sure to leave your name, complete address, and phone number.

If you prefer, you may FAX the information to: (727) 821-7471.

Thank You !

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Contents Pool and Spa Heat Pump Installation Guide Page Table of Contents Eam ThermoLink Heat Exchanger Important Features Your NEW Heat PumpWater Temperature Safety Safety InformationHeater not Repairable by Owner Water Chemistry SafetyQuick Start & Stop Dimensional Information TropiCal Models T65 and T115 Physical Characteristics PerformanceDimensional Information TropiCal Model T135 Refrigerant Circuit Performance Charts TropiCal Table of SpecificationsRefrigerant Circuit Performance Charts Possible Conditions Guide Troubleshooting Refrigerant Circuit ProblemsOutdoor Installation InstallationPlacement of Heater Indoor InstallationAnchoring Heater to Pad Typical Installation ClearancesIrrigation, Rainwater Runoff, and Landscape Features Equipment Pad RequirementsPlumbing Requirements Plumbing Schematics General Information Electrical RequirementsWater in & OUT Connections Reference Equipment Data Plate Code RequirementsGetting Familiar with Controls START-UP & OperationInitial Start-Up and Basic Operation Overview of ControlsPool/Spa Blankets Heating TipsHeating in Cooler Weather Defrost Cycle Calculating Initial Heating TimePool and Spa Combination Heating Spa HeatingMaintenance General Maintenance Planned Maintenance ProgramMaintaining Proper Water Flow Freeze protection / Extended shut downs Seasonal USE & Shut DownMaintaining Proper Clearances Around Heater During the Swim SeasonLocation of Winterizing Drain Winterizing ProcedureHeat Pump Running but Not Heating TroubleshootingCommon Troubleshooting Issues Heat Pump Not RunningHeater Fails to Operate Troubleshooting Flow ChartsAnalog or Digital Controls 12/22/03 Heater Running but Not HeatingStart Determining Water Leaks vs. CondensationIf the heater is turning on Off every 5 minutes Heater Short CyclingPart Description Part Number Replacement PartsContacting the Factory What We Need to Know When You Call Us2737 24th St. North St. Petersburg, FL