VeriFone Vx670 VeriFone Service and Support, Returning a Terminal or Smart Battery For Service

CHAPTER 5

VeriFone Service and Support

Returning a

Terminal or

Smart Battery

for Service

For Vx670 terminal problems, contact your local VeriFone representative or service provider.

For Vx670 product service and repair information:

•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time

•International – Contact your VeriFone representative

Before returning a Vx670 terminal, smart battery, or base station to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more Vx670 terminals, smart batteries, or base stations for repair or replacement (U.S. customers only).

	NOTE	Customers outside the United States are advised to contact their local VeriFone
		representative for assistance regarding service, return, or replacement of
		terminals or batteries.
To Return a Terminal		1 Get the following information from the printed labels on the bottom of each
for Service		Vx670 terminal, smart battery, or sled module to be returned:
		•	Product ID, including the model and part number. For example, “Vx670”
			and “M267-XXX-XXX-xxx.”
		•	Serial number (S/N nnn-nnn-nnn)
		2 Obtain the MRA number(s) by completing one of the following:
		a	Call VeriFone toll-free within the United States at 1-800-VeriFone and
			follow the automated menu options.
			• Select the MRA option from the automated message. The MRA
			department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
			• Give the MRA representative the information you gathered in Step 1.
			If the list of serial numbers is long, you can fax the list, along with the
			information gathered in Step 1, to the MRA department at 727-953-
			4172 (U.S.).
		b	Address a fax to “VeriFone MRA Dept.” with the model and part number(s)
			• Include a telephone number where you can be reached and your fax
			number.

VX670 INSTALLATION GUIDE 41