VeriFone Vx670 manual Terminal Does, Not Start, Does not Show, Info

CHAPTER 6

Troubleshooting Guidelines

		The troubleshooting guidelines provided in the following section are included to
		help you install and configure your Vx670 terminal successfully. Typical examples
		of malfunction you may encounter while operating your Vx670 terminal and steps
		you can take to resolve them are listed in this chapter.
		If the problem persists even after performing the outlined guidelines or if the
		problem is not described below, contact your local VeriFone representative for
		assistance.
	NOTE	The Vx670 terminal comes equipped with tamper-evident labels. The Vx670 unit
		contains no user serviceable parts. Do not, under any circumstance, attempt to
		disassemble the terminal. Perform only those adjustments or repairs specified in
		this guide. For all other services, contact your local VeriFone service provider.
		Service conducted by parties other than authorized VeriFone representatives may
		void any warranty.
	CAUTION	Use only a VeriFone-supplied power pack. Using an incorrectly rated power
		supply may damage the terminal or cause it not to work as specified. Before
		troubleshooting, ensure that the power supply being used to power the terminal
		matches the requirements specified on the bottom of the terminal. (See Chapter
		3, Specifications, for detailed power supply specifications.) Obtain the
		appropriately rated power supply before continuing with troubleshooting.
Terminal Does		• Ensure that the smart battery charge state is not below the critically low level.
Not Start		• Recharge or replace the smart battery.
		• Ensure that you pressed the green ENTER/ON key for approximately 4
		seconds, until the unit lights up.
Terminal Display		• Recharge or replace the battery.
Does not Show		• Connect the Vx670 terminal into a known-good power supply (if you have one)
Correct/Readable		to see if this clears the problem.
	Info	• If the problem persists, contact your local VeriFone representative for
		assistance.

VX670 INSTALLATION GUIDE 45