If your fryer is not working correctly | EN |
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PROBLEMS
CAUSES
SOLUTIONS
| The appliance is not plugged in. | Check that the appliance is plugged in | |
| correctly. | ||
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| The | Press on the On/Off switch. | |
| down. | ||
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The appliance is not working. | You have pressed down the | Close the lid. | |
but the appliance is not working. |
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| The motor is running but the appliance | Contact your point of purchase. | |
| does not heat. | ||
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| Check that the paddle is correctly | |
| The paddle does not turn. | positioned. If the problem continues, | |
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| contact your point of purchase. | |
The removable paddle doesn't stay in | The mixing paddle is not locked. | Check that the locking lever has been | |
place. | pushed down fully. | ||
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| The paddle has not been installed. | Fit the paddle. | |
| The food has not been cut in regular size | Cut food to the same size. | |
| pieces. | ||
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Food is not cooking evenly. | The chips have not been cut in regular | Cut the chips to the same size. | |
size pieces. | |||
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| The paddle has been installed correctly | Check that it has been pushed down and | |
| clicked in position. If the problem | ||
| but it does not turn. | ||
| continues, contact your point of purchase. | ||
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| The wrong variety of potatoes has been | Choose a variety of potato recommended | |
| used. | for chips. | |
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| Wash the potatoes for a long time to | |
| The potatoes are insufficiently washed | remove excess starch, then drain and dry | |
| and/or not completely dried. | them before cooking. They must be | |
The chips are not crispy enough. |
| completely dry. | |
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| The chips are too thick. | Cut the chips thinner. The maximum | |
| chips dimensions are 13mm x 13 mm. | ||
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| There is not enough oil for the quantity of | Increase the oil quantity (see cooking | |
| chips. | tables p. 6 to 8). | |
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| The filter is obstructed. | Clean the removable filter. | |
The chips break up during the cooking. | The potatoes used are recently harvested | Reduce the quantity of potatoes down to | |
and hence have a high water content. | 800 g and adjust the cooking time. | ||
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The food stays on the edge of the | The cooking pan is too full. | Respect the maximum quantities | |
cooking pan. | indicated in the cooking tables. | ||
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| Make sure that the paddle is correctly | |
Cooking liquids have flowed into the base | The paddle is not positioned correctly or | positioned. If the problem continues, | |
contact your point of purchase. Do not | |||
of the appliance. | the seal of the paddle is defective. | ||
use ActiFry for making soups or recipes | |||
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| with a high liquid content. | |
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The appliance is unusually noisy. | You suspect the motor is not working | Contact your point of purchase. | |
correctly. | |||
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| Using an oven glove, push the paddle | |
The paddle stops turning during | The paddle is not positioned correctly. | downward until it clicks into place. If | |
cooking. | this does not work, contact your point | ||
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| of purchase. | |
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If you have any product problems or queries please contact our Customer Relations Team at:
www.tefal.com
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