Troubleshooting
If the picture quality is poor or you are experiencing another type of problem, check the adjustments and operations before requesting service. See the symptoms listed below, and try the checks and remedies.
Symptom | Checks | Remedy | |
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The picture is disturbed. | Is a connected component set directly | Leave some space between the TV and the | |
The sound is noisy. | in front of or at the side of the TV? | connected components. | |
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The remote control operates |
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erroneously. |
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The remote control does not work. | Are the remote control’s batteries | Replace both batteries with new ones. | |
| worn out? |
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The TV power does not turn on | Is the TV power cord plugged into a | Plug the TV power cord into a power outlet. | |
when I press the remote control | power outlet? |
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power button. |
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Is the power/standby indicator on the | Press the main power button under the TV to | ||
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| front of the TV off? | turn it on. | |
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| Are the remote control’s batteries | Replace both batteries with new ones. | |
| worn out? |
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The TV does not respond when I | Is the remote control pointed at the TV, | Point the remote control at the TV remote control | |
press the remote control buttons. | or is there an obstacle between the | sensor window on the front of the TV when | |
| remote control and the TV? | pressing buttons, or remove the obstacle. | |
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| Is the TV the selected component for | Press the TV, CBL/SAT, DVD/VCR, or HP.PC | |
| the remote control to control? | button to select the home entertainment | |
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| component (TV, | |
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| HP MCPC) to control, and then aim the remote | |
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| at the selected component and press the button | |
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| you want to use. | |
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| Is direct sunlight or strong artificial light | Eliminate the light by closing curtains, pointing | |
| shining on the TV remote control sensor | the light in a different direction, or making other | |
| window? | lighting adjustments. | |
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| Are the remote control’s batteries | Replace both batteries with new ones. | |
| worn out? |
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I do not hear sound or see a | Is the TV power cord plugged into a | Plug the TV power core into a power outlet. | |
picture. | power outlet? |
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I see a picture but hear no sound. | Is the volume set at the minimum? | Increase the volume. | |
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| Is the mute mode set? | Press the remote control Mute button. | |
| Are the speakers properly connected? | Connect the speakers properly. | |
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| Is the audio input set correctly? | Set the audio input on the Sound menu. | |
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