HP WebQoS Software manual Setting Site Service Level Objectives

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Conﬁguring HP WebQoS

Conﬁguring WebQoS from the Management User Interface

8.Choose [OK]in the Add Request Classification Rules dialog box.

9.To add more request classiﬁcation rules, repeat the previous steps. Or, to conﬁgure service level objectives for the site, go to the next section “Setting Site Service Level Objectives”.

10.To apply your conﬁguration, when you have completed conﬁguring your site, select [OK] in the Edit Site Configuration dialog box.

Setting Site Service Level Objectives

Service level objectives (SLOs) are business oriented policies that set limits on maximum response time delays and state minimum concurrent session capacity. WebQoS monitors the objectives. When they are not met, WebQoS uses the corrective actions and relative priorities you have speciﬁed in order to meet the highest priority SLOs. Follow the instructions below.

1.In the main WebQoS window, select the site whose conﬁguration you want to edit from the Services/Systems view.

2.Choose the Edit task icon button on the task bar or the Actions: Edit menu command.

3.Select the SLOs tab from the Add Site Configuration dialog box (Figure 3-18, "Add Site Conﬁguration SLOs Dialog Box").

Chapter 3

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Contents Manufacturing Part Number B8311-90004 E0900 EditionLegal Notices Contents Using HP WebQoS Customizing and Using HP OpenView with HP WebQoS Installing and Using HP LocalDirector Controller Contents Contents Printing History Page Chapter Understanding HP WebQoSRole and Beneﬁts of HP WebQoS Role and Beneﬁts of HP WebQoSWebQoS Concepts ServiceCapacity Protection Request ClassiﬁcationsSessions Policy Based Service Level Objectives SLOs and Thresholds WebQoS in Your Environment How WebQoS Fits Into Your EnvironmentHow WebQoS Fits Into Your Environment WebQoS Components Agent SCA Service ControlWebQoS Request ControlRequest and Management Data Flow Request and Management Data FlowHow WebQoS Fits Into Your Environment Chapter Installing HP WebQoS Installing HP WebQoS Conﬁguring HP WebQoS Conﬁguring HP WebQoS WebQoS Administrator’s Task FlowConﬁguring HP WebQoS Modifying Conﬁguration Files Before Start-Up Enabling Network Type of ServiceModifying Conﬁguration Files Before Start-Up Intos FlagSCA and Web Server Parameters Modifying WebQoS Global ConﬁgurationMonitorResponseTimeWeight Default 50% SCA Parameters SCO Parameters Denial of Service ParametersLogging and Tracing Parameters Error URL Encoding Parameters Zeus Web Server Conﬁguring Your Web ServerConﬁguring Your Web Server Conﬁguring Zeus Web Server ParametersConﬁguring Your Web Server IP-Based Virtual Servers Subservers IPlanet Web ServerRunning the WebQoS setup Script Running the WebQoS setup ScriptOpt/webqos/install/setup -r Running setup -rConﬁguring WebQoS from the Management User Interface Conﬁguring WebQoS from the Management User InterfaceStarting the WebQoS Management User Interface WebQoS Login Dialog BoxWindow Area Description Management User Interface ViewUnderstanding the Management User Interface Conﬁguring HP WebQoS Add System Conﬁguration Description Dialog Box Adding a SystemAdding a Service Add Service Conﬁguration Description Dialog Box To Conﬁgure Service Statistics Logging Add Service Conﬁguration Statistics Dialog Box To Conﬁgure Service Level Objectives for the Service Add a Service Conﬁguration SLO Dialog Box Add Service Level Objectives Dialog Box Add Corrective Actions Dialog Box To Specify Service-Wide Corrective Actions for SLOsModifying Service-Wide Corrective Actions 10 Edit Service Conﬁguration Dialog Box 11 Service Corrective Action Conﬁguration Defer Dialog Box Conﬁguring WebQoS from the Management User Interface You must enter either the URL of the website for example Service Corrective Action Redirect dialog box 13 Service Corrective Action Conﬁguration Reject Dialog Box Adding a Site To Identify the Web Server for the Site To Identify the Site15 Add Site Conﬁguration Web Server Dialog Box 16 Edit Site Conﬁguration Classiﬁcation Rules Dialog Box Prioritizing Requests to the Site17 Add Request Classiﬁcations Rules Dialog Box Setting Site Service Level Objectives 18 Add Site Conﬁguration SLOs Dialog Box 19 Add Service Level Objectives Dialog Box 20Add Corrective Actions Dialog Box To Specify Corrective Actions for Site SLOsAdding Site Threshold Policies 21 Edit Site Conﬁguration Threshold Policies Dialog Box 22 Add Thresholds Dialog Box 23Add Corrective Actions Dialog Box To Specify Corrective Actions for Threshold PoliciesConﬁguring Advanced Features for the Site 24 Edit Site Conﬁguration Advanced Dialog Box Modifying Session TimeoutsAssigning Web Server Request Queues 25 Site Advanced Session Timeouts Dialog Box26 Site Advanced Web Server Queue Management Dialog Box 27 Site Advanced Accept Threads Dialog Box Modifying Web Server Accept ThreadsTo Defer Site-Wide Corrective Actions Specifying Site-Wide Corrective ActionsTo Redirect Site-Wide Corrective Actions 29 Site Corrective Action Conﬁguration Redirect Dialog Box To Reject Site-Wide Corrective Actions Enabling Site Statistics Logging 30 Site Corrective Action Conﬁguration Reject Dialog Box31 Site Statistics Logging Dialog Box Verifying Your Conﬁguration Verifying Your ConﬁgurationUsing HP WebQoS Navigating the Services/Systems View Navigating the Services/Systems ViewEditing a System Conﬁguration To Edit the Site Type and Service NameEditing a Site Conﬁguration To Edit the Site’s Request Classiﬁcation RulesEditing a Site Conﬁguration To Edit the Site’s SLOsTo Edit a Site’s Threshold Policies Editing a Site Conﬁguration Threads to take effect To Apply Your Conﬁguration ChangesCopying a System or Site Copying a System or SiteDeleting a System, Service, or Site Deleting a System, Service, or SiteService Level Objectives View Understanding the Service Level Objectives ViewMonitoring SLOs and the History Log Monitoring SLOs and the History LogMonitoring SLOs and the History Log Understanding the History Log View History Log View Monitoring SLOs and the History Log Filtering SLOs and Thresholds Filtering SLOs and Thresholds100 Chapter Chapter 101 Filtering the History LogFiltering the History Log 102 Chapter Viewing SLO Related Statistics Displaying Site StatisticsDisplaying Site Statistics Chapter 103104 Chapter Site Performance Statistics SLO Related StatisticsChapter 105 Viewing Site Session Control Statistics106 Chapter Site Session Control Statistics ScreenViewing Service SLO Related Statistics Displaying Service Performance StatisticsDisplaying Service Performance Statistics Chapter 107108 Chapter Service Performance Statistics SLO Related StatisticsChapter 109 Viewing Service Session Control Statistics110 Chapter Service Session Control StatisticsChapter 111 Viewing Defer Related Statistics for the Service112 Chapter 11 Defer Statistics for the ServiceChapter 113 12 Detailed Defer Statistics for the ServiceConnecting to Another Management Station Changing the PasswordChanging the Password 114 ChapterError Messages Viewable From the Management User Interface TroubleshootingTroubleshooting Shared Memory116 Chapter PagesChapter 117 Error Messages Viewable From the Terminal WindowLogging and Tracing 118 Chapter Chapter 119 Troubleshooting 120 Chapter Chapter 121 OpenView with HP WebQoS122 Chapter Customizing and Using HP OpenView with HP WebQoSChapter 123 Data Flow of WebQoS to HP OpenView124 Chapter Installing and Conﬁguring the WebQoS SystemChapter 125 Installing and Conﬁguring the Service Reporter System126 Chapter Viewing WebQoS Reports in Service ReporterChapter 127 Installing, Conﬁguring and Using PerfView Installing, Conﬁguring and Using PerfViewLogging WebQoS Site Data 128 ChapterChapter 129 Logging WebQoS Service Data130 Chapter Viewing Graphs in PerfViewChapter 131 TIPInstalling and Conﬁguring HP OpenView IT/Operations Installing and Conﬁguring HP OpenView IT/OperationsData Flow of WebQoS to HP OpenView IT/Operations 132 ChapterChapter 133 Installing the TemplatesGetting a Quick Start 134 Chapter Customizing the ITO TemplatesChapter 135 After editing136 Chapter Managing the WebQoS SystemChapter 137 Troubleshooting WebQoS Processes on HP-UXError Messages 138 Chapter If Problems Occur But There Are No Error MessagesChapter 139 LocalDirector ControllerWhat is HP LocalDirector Controller? What is HP LocalDirector Controller?HP LocalDirector Controller 140 ChapterInstalling the Software Installing HP LocalDirector ControllerInstalling HP LocalDirector Controller Conﬁguring Cisco LocalDirector142 Chapter Conﬁguring HP LocalDirector ControllerConﬁguring HP LocalDirector Controller Chapter 143 HP LDControl144 Chapter Installing and Using HP LocalDirector ControllerConﬁguring the HP LDControl Server Chapter 145 Conﬁguring the HP LDControl Daemon146 Chapter HP LDControl Service Conﬁguration ScreenHP LDControl Daemon Conﬁgurable Parameters Chapter 147 148 Chapter Starting and Stopping the HP LDControl DaemonHP LDControl Start/Stop Daemon General Troubleshooting Troubleshooting the HP LD ControllerConﬁguring a System with More than One LAN Card HP LDControl Cannot Find Cisco’s LocalDirector150 Chapter HP LDControl Daemon Error Log Messages and ActionsHP LDControl Daemon Chapter 151 Error Action Message152 Chapter Ps -efagrep ldcagtChapter 153 Conﬁguring HP LocalDirector Controller 154 Chapter Appendix a 155 Policy and Rule Descriptions156 Appendix a Request Classiﬁcation RulesRequest Classiﬁcation Rules Appendix a 157 Policies Set in WebQoS Service Level Objectives for SitePolicies Set in WebQoS 158 Appendix aAppendix a 159 Service Level Objectives for the ServiceThreshold Policies 160 Appendix a Appendix a 161 Corrective Actions for SLO and Threshold Policy Violations162 Appendix a Customizing the Reject and Defer Web PagesAppendix a 163 Figure A-1 Default Defer164 Appendix a Figure A-2 Example of Custom Defer Page with LinkAppendix a 165 166 Appendix a Figure A-3 Example of Custom Defer Page with Popup DialogAppendix a 167 Policies Set in WebQoS 168 Appendix a Appendix B 169 HP OpenView IT/Operations ITO AlarmsITO Alarms Based on WebQoS Events IT/Operations AlarmsITO Alarms Based on WebQoS Process Monitoring IT/Operations AlarmsAppendix B 171 ITO Alarms Based on WebQoS Statistic Crossing a Threshold172 Appendix B Appendix B 173 WebQoS Statistic Variable Names for ITO Threshold Templates174 Appendix B WebQoS Statistic Variable Names for ITO Threshold Templates175 Glossary176 177 Service Level Objective SLO178 179 Index180 181 182

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