HP UX Matrix Operating EnvIronment manual Troubleshooting, Errors in installation

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4 Troubleshooting

This section is organized by symptom, each of which is followed by possible indicators or causes to investigate. To check logs containing Application Discovery messages, see the following locations:

On HP-UX CMS

•/var/opt/vse/logs/vseinitconfig.log (configuration log file of HP Insight Dynamics suite)

•/var/opt/vse/logs/appdiscovery_initconfig.log

•/var/opt/vse/logs/appdiscovery_server.log.0

•/var/opt/vse/logs/appdiscovery_ui.log.*

On Microsoft Windows CMS

•...\VSE\logs\vseinitconfig.log (configuration log file of HP Insight Dynamics suite)

•...\VSE\logs\appdiscovery_initconfig.log

•...\VSE\logs\appdiscovery_server.log.0

•...\VSE\logs\appdiscovery_ui.log.*

On managed systems

•/var/opt/amgr/logs/amgrd.log.*

•/var/opt/amgr/logs/wbem.log.*

Errors in installation

Failure message on installation of Application Discovery agent (AppDiscAgent)

If you suspect that an error may be due to a problem with installation, you may save time by using the Insight managed system setup wizard to confirm that the managed server in question has all the appropriate software features, licenses, and configuration needed to run HP Insight Dynamics suite.

1.Check that OpenSSL is installed on the managed node and that it is free of outstanding security issues.

To learn about the latest security bulletins, check http://www.openssl.org/news.

OpenSSL :

OpenSSL is required on managed systems so that the Application Discovery agent software can securely send application information to the CMS.

To obtain the latest version of OpenSSL for HP-UX, go to the Security and Manageability page on HP Software Depot web site (http://software.hp.com/). Find OpenSSL and click the download link.

On Linux systems, OpenSSL is usually installed by default, or it can be installed from the Linux distribution media.

To avoid a number of known security vulnerabilities, use one of the following versions: 0.9.7l or later for the 0.9.7 branch, or 0.9.8d or later for the 0.9.8 branch. Check the web site http://www.openssl.org/news for announcements of OpenSSL security advisories and dates on various historical OpenSSL software releases.

2.Check that HP WBEM Services software is installed on the managed node and that it is a compatible version.

To obtain a new version of HP WBEM Services for HP-UX, go to the Security and manageability page on HP Software Depot web site (http://software.hp.com/). Find “WBEM

Errors in installation

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Contents Application Discovery 6.2 User Guide For managed nodes Table of Contents Support and other resources Configuring the Wbem provider password Glossary Index List of Figures Application visibility selector Sort indicatorPossible values for agent state List of TablesPage Introduction Features of Application DiscoveryPage Application Discovery components Components and conceptsHow discovery works Refining Application DiscoveryUnderstand your current discovery state Discovery ratioWarm-up ratio Refine discovery by checking agent stateRefine discovery by creating application templates Understanding application templatesHow memory usage is calculated Key to the graphic is as follows Understanding server resource consumptionPage Using HP SIM to start the agent Procedures and examplesStarting the agent from the command line Starting Application DiscoveryUsing HP SIM to stop the AD agent Reconfigure a running agent from the command lineStopping the agent from the command line Checking agent stateWorking with data views Adjusting the user interfaceExplanation of agent states Set screen data refresh intervalSet number of table rows Set general visibilitySet color theme Filter data in view tables Change the data viewSort data in view tables Navigate between views Other controls available from right-clicking on a view tableSet visibility for matched applications Set visibility for hosts on Application Discovery screensSetting data polling interval Setting event attributesIntroduction to event settings in Application Discovery Modifying the maximum size of an event listSetting alert location Setting event severityChange application template values Managing application templatesFind an application template Create a new template Key to application template values Constructing regular expressions Application identity Session Separation rule fields and their descriptionsCreate a process aggregation rule Create an application template ruleAggregation rule fields and their descriptions Managing application templates Example of a nested template aggregation rule Managing application templates Understanding the tables that show unmatched processes How to remove types from the aggregation ruleCheck unmatched processes to find application candidates Filling in the template separation rule fields Filling in the system scope fields using table dataFilling in the aggregation rule fields using table data Prerequisites Create an application workload in Virtualization ManagerCreate Monitored Workload Definition screen reopens Backing up Application Discovery filesPage Errors in installation TroubleshootingApplications not visible in Application Discovery screens Data missing in Application Discovery screensData missing in Application Discovery screens Host not visible in Application Discovery screens Check that SSH is configured correctly on the managed node# cd /.ssh /* rootuserhomedirectory/.ssh Packages not visible in Application Discovery screens Application Discovery may not be correctly configuredCheck that the host is known to Application Discovery Check that the Application Discovery agent is running UI Unable to connect to servermessages Errors in Application Discovery user interface operationJava UI exception message displays To list the AD agent package installed on the machine, then Page Contacting HP Support and other resourcesRelated information Application Discovery resourcesPage Page Options Amgrd= Logtrace InstallationAuthors Agentconfig Check agent state Event types Key to event attributesEvent viewing locations Event severity typesAdditional event types specific to Application Discovery Table C-1 Error messages seen when trying to log Error messagesPage Completing certificate exchange from the command line Using HP SIM to complete certificate exchangeCompleting certificate exchange IntroductionCompleting certificate exchange Credentials Configuring the Wbem provider passwordPage Agent GlossaryManaged SSL Wbem Index Admin/Config tabClear filter menu pick Group option Defining an application template rule AD Agents, 13
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