HP UX Matrix Operating EnvIronment manual Java UI exception message displays

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On Microsoft Windows, type C:>net start on the command line of the CMS. You should see a service called Application Discovery in the list of running services.

If you do not see this service, type cms_start from any directory in the Insight Dynamics installed drive. You must be logged in as Administrator on the CMS to initiate this command.

Java “UI exception” message displays

“UI exception” errors indicate that a problem internal to the Application Discovery user interface exists. Please contact HP to report the error and receive assistance. See Chapter 5 (page 53) .

Errors due to incompatibilities between different versions of Application Discovery agents and servers

Diagnosing problems with agent-server communication can be simplified by first checking that the Application Discovery server that you are running on your CMS is compatible with the agents that you are running on your managed systems.

The version 6.2 Application Discovery server can communicate with 6.0, 6.1, 6.2, and 4.x versions of the agent.

Keep in mind the following information:

•The 4.1 and 6.x agents do not require Application Discovery certificate exchange in order to secure server-agent communication between the agent and the server. In these versions, Application Discovery relies on standard authorizations that do not require an additional certificate exchange.

•The 4.0 agent does require Application Discovery certificate exchange. Therefore, certificate exchange must occur for the 6.x server to communicate with a 4.0 agent.

NOTE: When you use the Insight managed system setup wizard to configure a managed system for the first time, the wizard will automatically install the 6.2 agent when Application Discovery is installed. Any managed nodes with 4.0 agents that are re-configured in the managed system setup wizard will also automatically be updated with the 6.2 agent. Version 4.1 agents are not automatically updated by the managed system setup wizard.

If you find that you have version 4.0 agents within your computing network, and you suspect that there are problems in the agent-server communication, the following troubleshooting information may be helpful.

•If you are running a version 4.0 Application Discovery agent on a managed node (or on a CMS server on HP-UX), check that the Application Discovery agent certificate has been installed on the managed node (or CMS server).

Type the following on the command line of the system of concern:

#ls /var/opt/amgr/ssl/agent_cert.pem /var/opt/amgr/ssl/agent_cert.pem

If agent_cert.pem is not listed, you can create the certificate by typing the following on the command line:

#/opt/amgr/bin/make_agent_cert Host name is xyz.cup.hp.com

...

Finished agent certificate creation.

See Appendix D (page 65). The Application Discovery agent starts running (and begins sending data to the Application Discovery server) on completion of the certificate exchange.

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Contents Application Discovery 6.2 User Guide For managed nodes Table of Contents Support and other resources Configuring the Wbem provider password Glossary Index Application visibility selector Sort indicator List of FiguresList of Tables Possible values for agent statePage Features of Application Discovery IntroductionPage Components and concepts Application Discovery componentsUnderstand your current discovery state Refining Application DiscoveryHow discovery works Discovery ratioRefine discovery by checking agent state Warm-up ratioRefine discovery by creating application templates Understanding application templatesHow memory usage is calculated Understanding server resource consumption Key to the graphic is as followsPage Starting the agent from the command line Procedures and examplesUsing HP SIM to start the agent Starting Application DiscoveryStopping the agent from the command line Reconfigure a running agent from the command lineUsing HP SIM to stop the AD agent Checking agent stateExplanation of agent states Adjusting the user interfaceWorking with data views Set screen data refresh intervalSet number of table rows Set general visibilitySet color theme Filter data in view tables Change the data viewSort data in view tables Other controls available from right-clicking on a view table Navigate between viewsSet visibility for hosts on Application Discovery screens Set visibility for matched applicationsIntroduction to event settings in Application Discovery Setting event attributesSetting data polling interval Modifying the maximum size of an event listSetting event severity Setting alert locationChange application template values Managing application templatesFind an application template Create a new template Key to application template values Constructing regular expressions Application identity Separation rule fields and their descriptions SessionCreate a process aggregation rule Create an application template ruleAggregation rule fields and their descriptions Managing application templates Example of a nested template aggregation rule Managing application templates Understanding the tables that show unmatched processes How to remove types from the aggregation ruleCheck unmatched processes to find application candidates Filling in the template separation rule fields Filling in the system scope fields using table dataFilling in the aggregation rule fields using table data Create an application workload in Virtualization Manager PrerequisitesBacking up Application Discovery files Create Monitored Workload Definition screen reopensPage Troubleshooting Errors in installationData missing in Application Discovery screens Applications not visible in Application Discovery screensData missing in Application Discovery screens Check that SSH is configured correctly on the managed node Host not visible in Application Discovery screens# cd /.ssh /* rootuserhomedirectory/.ssh Application Discovery may not be correctly configured Packages not visible in Application Discovery screensCheck that the host is known to Application Discovery Check that the Application Discovery agent is running Errors in Application Discovery user interface operation UI Unable to connect to servermessagesJava UI exception message displays To list the AD agent package installed on the machine, then Page Related information Support and other resourcesContacting HP Application Discovery resourcesPage Page Amgrd OptionsInstallation = LogtraceAuthors Agentconfig Check agent state Key to event attributes Event typesEvent viewing locations Event severity typesAdditional event types specific to Application Discovery Error messages Table C-1 Error messages seen when trying to logPage Completing certificate exchange Using HP SIM to complete certificate exchangeCompleting certificate exchange from the command line IntroductionCompleting certificate exchange Configuring the Wbem provider password CredentialsPage Glossary AgentManaged SSL Wbem Admin/Config tab IndexClear filter menu pick Group option Defining an application template rule AD Agents, 13
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