HP UX Matrix Operating EnvIronment manual Errors in Application Discovery user interface operation

Page 49

application that you are looking for is not in this list, you must run the application so that it can be discovered.

6.Check that Application Discovery server is running on the CMS.

On HP-UX, type ps -elf grep amgrserver.jar on the command line of the CMS. You should see a Java process running the Application Discovery server.

If you do not see this Java process, type /opt/amgr/bin/cms_start . You must be logged in as user 'root' on the CMS to initiate this command.

On Microsoft Windows, type C:>net start on the command line of the CMS. You should see a service called Application Discovery in the list of running services.

If you do not see this service, type cms_start from any directory in the Insight Dynamics installed drive. You must be logged in as Administrator on the CMS to initiate this command.

NOTE: If none of these measures are sufficient, other underlying problems may be the cause. See also the suggestions in “Host not visible in Application Discovery screens” (page 44) that relate to communication between the Application Discovery server and the WBEM provider and between the WBEM provider and the Application Discovery agent.

Errors in Application Discovery user interface operation

Issues listed in this section include the following:

•“UI “Unable to connect to server”messages” (page 49)

•“Java “UI exception” message displays” (page 50)

UI “Unable to connect to server”messages

1.Application Discovery might not be correctly configured.

Run vseinitconfig -aon the command line to correct the configuration of Application Discovery. (See also vseinitconfig(1M.)

TIP: Alternatively, you can run I300appdisc.pl --aon the command line to limit the configuration change to Application Discovery.

To identify other configuration problems that might be affecting Application Discovery server, check the “Troubleshooting” notes in the Insight Dynamics help instructions, or use vseassist(1M).

NOTE:

Be aware that one possible cause for incorrect configuration is the case where installation and startup deviate from the documented process. In this situation, you might see the following error message:

Application Discovery UI encountered an error: The UI and server are out of sync.

If Application Discovery web application and Application Discovery server are not from the same installation version, you must reinstall Application Discovery before using vseinitconfig -a.

2.Check that Application Discovery server is running on the CMS.

On HP-UX, type ps -elf grep amgrserver.jar on the command line of the CMS. You should see a Java process running the Application Discovery server.

If you do not see this Java process, type /opt/amgr/bin/cms_start . You must be logged in as user 'root' on the CMS to initiate this command.

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Contents Application Discovery 6.2 User Guide For managed nodes Table of Contents Support and other resources Configuring the Wbem provider password Glossary Index List of Figures Application visibility selector Sort indicatorPossible values for agent state List of TablesPage Introduction Features of Application DiscoveryPage Application Discovery components Components and conceptsHow discovery works Refining Application DiscoveryUnderstand your current discovery state Discovery ratioWarm-up ratio Refine discovery by checking agent stateHow memory usage is calculated Understanding application templatesRefine discovery by creating application templates Key to the graphic is as follows Understanding server resource consumptionPage Using HP SIM to start the agent Procedures and examplesStarting the agent from the command line Starting Application DiscoveryUsing HP SIM to stop the AD agent Reconfigure a running agent from the command lineStopping the agent from the command line Checking agent stateWorking with data views Adjusting the user interfaceExplanation of agent states Set screen data refresh intervalSet color theme Set general visibilitySet number of table rows Sort data in view tables Change the data viewFilter data in view tables Navigate between views Other controls available from right-clicking on a view tableSet visibility for matched applications Set visibility for hosts on Application Discovery screensSetting data polling interval Setting event attributesIntroduction to event settings in Application Discovery Modifying the maximum size of an event listSetting alert location Setting event severityFind an application template Managing application templatesChange application template values Create a new template Key to application template values Constructing regular expressions Application identity Session Separation rule fields and their descriptionsAggregation rule fields and their descriptions Create an application template ruleCreate a process aggregation rule Managing application templates Example of a nested template aggregation rule Managing application templates Check unmatched processes to find application candidates How to remove types from the aggregation ruleUnderstanding the tables that show unmatched processes Filling in the aggregation rule fields using table data Filling in the system scope fields using table dataFilling in the template separation rule fields Prerequisites Create an application workload in Virtualization ManagerCreate Monitored Workload Definition screen reopens Backing up Application Discovery filesPage Errors in installation TroubleshootingApplications not visible in Application Discovery screens Data missing in Application Discovery screensData missing in Application Discovery screens Host not visible in Application Discovery screens Check that SSH is configured correctly on the managed node# cd /.ssh /* rootuserhomedirectory/.ssh Packages not visible in Application Discovery screens Application Discovery may not be correctly configuredCheck that the host is known to Application Discovery Check that the Application Discovery agent is running UI Unable to connect to servermessages Errors in Application Discovery user interface operationJava UI exception message displays To list the AD agent package installed on the machine, then Page Contacting HP Support and other resourcesRelated information Application Discovery resourcesPage Page Options Amgrd= Logtrace InstallationAuthors Agentconfig Check agent state Event types Key to event attributesAdditional event types specific to Application Discovery Event severity typesEvent viewing locations Table C-1 Error messages seen when trying to log Error messagesPage Completing certificate exchange from the command line Using HP SIM to complete certificate exchangeCompleting certificate exchange IntroductionCompleting certificate exchange Credentials Configuring the Wbem provider passwordPage Agent GlossaryManaged SSL Wbem Index Admin/Config tabClear filter menu pick Group option Defining an application template rule AD Agents, 13
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