HP UX Matrix Operating EnvIronment manual Support and other resources, Contacting HP

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5 Support and other resources

The following resources are available to help you learn how to best use Application Discovery or to help you if you encounter difficulties.

Contacting HP

Your comments and suggestions regarding product features will help us develop future versions of Application Discovery and Insight Dynamics. Use the following e-mail address to send feedback directly to the Insight Dynamics development team: vse@hpuxweb.fc.hp.com

NOTE: HP cannot provide product support through this e-mail address. To obtain product support, contact your HP Support Representative, your HP Services Representative, or your authorized HP reseller. For more information about support services, visit http://www.hp.com/ go/support. For other ways to contact HP, visit http://welcome.hp.com/country/us/en/ contact_us.html.

We encourage your comments concerning this document. To send comments and suggestions regarding the documentation for Insight Dynamics, use the following e-mail address: docsfeedback@hp.com.

Include the document title, manufacturing part number, and any comment, error found, or suggestion for improvement you have concerning this document. Also, please let us know what we did right so we can incorporate it into other documents.

Related information

The following documents and resources contain useful additional information.

•HP WBEM Solutions: http://h71028.www7.hp.com/enterprise/ 9920-0-0-225-121.html?jumpid=reg_R1002_USEN

•PCRE - Perl Compatible Regular Expressions at http://www.pcre.org/ for building aggregation rules in application templates.

•HP Insight Dynamics suite documentation at http://www.hp.com/go/insightdynamics/docs.

•The HP VSE Managed Node Software Update web site (http://vsemgmt.external.hp.com)

Application Discovery resources

For additional discussions of the topics in this document refer to the Application Discovery help in the Application Discovery user interface.

For information on installing Application Discovery components, see HP Insight Dynamics 6.2 Integrity CMS Installation and Configuration Guide

For additional information on troubleshooting the configuration of Application Discovery components, see the 'Troubleshooting' section in Insight Dynamics help.

For information on network and browser compatibility, see Insight Dynamics help topics, which are accessible from any Insight Dynamics product interface help link.

Expect updates to this software release. You can obtain updated versions by visiting HP Software Depot (http://software.hp.com/).

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Contents Application Discovery 6.2 User Guide For managed nodes Table of Contents Support and other resources Configuring the Wbem provider password Glossary Index List of Figures Application visibility selector Sort indicatorPossible values for agent state List of TablesPage Introduction Features of Application DiscoveryPage Application Discovery components Components and conceptsHow discovery works Refining Application DiscoveryUnderstand your current discovery state Discovery ratioWarm-up ratio Refine discovery by checking agent stateRefine discovery by creating application templates Understanding application templatesHow memory usage is calculated Key to the graphic is as follows Understanding server resource consumptionPage Using HP SIM to start the agent Procedures and examplesStarting the agent from the command line Starting Application DiscoveryUsing HP SIM to stop the AD agent Reconfigure a running agent from the command lineStopping the agent from the command line Checking agent stateWorking with data views Adjusting the user interfaceExplanation of agent states Set screen data refresh intervalSet number of table rows Set general visibilitySet color theme Filter data in view tables Change the data viewSort data in view tables Navigate between views Other controls available from right-clicking on a view tableSet visibility for matched applications Set visibility for hosts on Application Discovery screensSetting data polling interval Setting event attributesIntroduction to event settings in Application Discovery Modifying the maximum size of an event listSetting alert location Setting event severityChange application template values Managing application templatesFind an application template Create a new template Key to application template values Constructing regular expressions Application identity Session Separation rule fields and their descriptionsCreate a process aggregation rule Create an application template ruleAggregation rule fields and their descriptions Managing application templates Example of a nested template aggregation rule Managing application templates Understanding the tables that show unmatched processes How to remove types from the aggregation ruleCheck unmatched processes to find application candidates Filling in the template separation rule fields Filling in the system scope fields using table dataFilling in the aggregation rule fields using table data Prerequisites Create an application workload in Virtualization ManagerCreate Monitored Workload Definition screen reopens Backing up Application Discovery filesPage Errors in installation TroubleshootingApplications not visible in Application Discovery screens Data missing in Application Discovery screensData missing in Application Discovery screens Host not visible in Application Discovery screens Check that SSH is configured correctly on the managed node# cd /.ssh /* rootuserhomedirectory/.ssh Packages not visible in Application Discovery screens Application Discovery may not be correctly configuredCheck that the host is known to Application Discovery Check that the Application Discovery agent is running UI Unable to connect to servermessages Errors in Application Discovery user interface operationJava UI exception message displays To list the AD agent package installed on the machine, then Page Contacting HP Support and other resourcesRelated information Application Discovery resourcesPage Page Options Amgrd= Logtrace InstallationAuthors Agentconfig Check agent state Event types Key to event attributesEvent viewing locations Event severity typesAdditional event types specific to Application Discovery Table C-1 Error messages seen when trying to log Error messagesPage Completing certificate exchange from the command line Using HP SIM to complete certificate exchangeCompleting certificate exchange IntroductionCompleting certificate exchange Credentials Configuring the Wbem provider passwordPage Agent GlossaryManaged SSL Wbem Index Admin/Config tabClear filter menu pick Group option Defining an application template rule AD Agents, 13
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