HP 3000 Sheet-feed manual Troubleshooting, Basic troubleshooting tips

Page 19

5 Troubleshooting

This section contains solutions for common problems with the scanner.

•Basic troubleshooting tips

•Scanner installation troubleshooting

•Scanner initialization or hardware problems

•Scanner operation problems

•Scanner buttons are not working correctly

•Scanner paper path problems

For additional troubleshooting, press the Help button of the HP Scanjet 3000 TWAIN user interface.

Basic troubleshooting tips

Simple issues such as smudges on the scanner glass or loose cables can cause your scanner to produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following items when you encounter scanning problems.

•If scans are fuzzy, check to see if the glass strips inside the document feeder are dirty or smudged. If so, clean the glass strips.

•If you are scanning a document for OCR (Optical Character Recognition), the text must be clear and legible to enable good OCR results.

•Make sure that the USB and power cables are firmly seated in their respective connectors on the back of the scanner, and that the power cord is plugged into a working electrical outlet.

•If you have connected the scanner to the computer through a USB hub or through a USB port on the front of the computer, disconnect the scanner and then reconnect it to a USB port on the back of the computer.

•Make sure that the scanner buttons are enabled.

•Turn off the scanner, wait 60 seconds, and then turn on the scanner.

•Make sure the scanner latch is closed.

•Restart the computer.

If you continue to have problems, it is possible that your HP scanner firmware, or associated driver are out of date or have become corrupted. See www.hp.com/support to locate firmware, and driver updates for your scanner.

See also

•Clean the rollers and pad assembly

•Reset the scanner

•Check that the scanner has power

•Check the cables

•Scanner front panel buttons

Troubleshooting 17

Image 19

Contents HP Scanjet Professional 3000 Scanner Page Contents Product support SpecificationsIndex Scanner hardware Scanner overviewScanner front panel buttons Scan Progress Window Scanner lamp settingHow to scan with the HP Scanjet 3000 scanner driver Scanner softwareLoad originals Use the scannerDocument loading tips HP Scanjet 3000 Scanner Load documents Load cards into the auto document feeder Scan from TWAIN-compliant scanning software Scan a documentTips on scanning Scan from the scanner buttonsScan long documents Useful scanner featuresFilter out a color from a document color channel dropout Useful scanner features Order maintenance and scanning supplies Care and maintenanceClean the scanner glass Clean the paper path Clean the rollers and pad assembly Replace the pick roller Replace the pad assemblyHP Scanjet 3000 Scanner Basic troubleshooting tips TroubleshootingCheck the cables Scanner Installation troubleshootingCheck the USB connection Scanner initialization or hardware problemsReset the scanner Check that the scanner has powerScanner has stopped working correctly Scanner will not turn on Scanner operation problemsScanned image is fuzzy Scanner lamp stays onScanner does not scan right away Scanner scans only one side of a two-sidedScan files are too large Scan is completely black or completely whiteScanned images are not straight Vertical black stripes appear on the scanned imageWindows 2000 Click Properties Scanner paper path problemsScanner buttons are not working correctly Paper jamming, skewing, misfeedsPaper does not feed successfully Scanning fragile originalsAn item loaded in the scanner jams repeatedly Originals are curling up in the scanner output trayBottom of the scanned image is cut off Scanned images have streaks or scratchesClean the rollers and pad assembly Document loading tips Control of the scanner buttons Product supportGetting assistance HP Scanjet 3000 driver help Where to get additional informationTechnical resources Scanner Specifications SpecificationsDocument specifications Environmental specificationsHP Scanjet 3000 Scanner Twain Index

Related manuals

Manual 11 pages 33.34 Kb