HP 3000 Sheet-feed manual Product support, Control of the scanner buttons, Getting assistance

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6 Product support

Accessibility options on this scanner include the ability to enable and disable scanner buttons.

See also

Control of the scanner buttons

Getting assistance

Where to get additional information

Control of the scanner buttons

To prevent buttons from being pushed accidentally, you can disable the buttons on the scanner front panel.

When the buttons are disabled, you always start scans from the computer using scanning software. You can press the Cancel () button on the scanner front panel to stop a scan and press the Power button to put the scanner into Power Save mode.

To turn off the scanner buttons, follow these steps:

1.After the HP Scanjet 3000 scanner driver has been installed successfully, the HP Button Utility icon will be displayed on the bottom-right corner of your system tray.

2.Right-click the HP Button Utility icon and check Disable. To enable scanner buttons, uncheck Disable.

Getting assistance

In order to get the best results from your HP product, please consult the following HP support offerings:

1.Review the troubleshooting chapter in this guide.

2.See the HP online support website at www.hp.com/support, or contact your point of purchase. HP online support is available to all HP customers. It is the fastest source for up-to-date product information and expert assistance, including the following features:

y Online chat and email access to qualified online support specialists y Software, firmware, and driver updates for your product

y Valuable product and troubleshooting information for technical issues

y Proactive product updates, support alerts, and HP newsletters (available when you register your product)

3.HP support by phone

y Support options and fees vary by product, country/region, and language. y Fees and policies are subject to change without notice. Please see

www.hp.com/support for the latest information.

4.Post-warranty period

After the limited warranty period, help is available online at www.hp.com/support.

5.Extending or upgrading your warranty

If you would like to extend or upgrade the product’s warranty, please contact your point of purchase or see the HP Care Pack Services at www.hp.com/support.

28 HP Scanjet 3000 Scanner

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Contents HP Scanjet Professional 3000 Scanner Page Contents Specifications Product supportIndex Scanner overview Scanner hardwareScanner front panel buttons Scanner software Scanner lamp settingHow to scan with the HP Scanjet 3000 scanner driver Scan Progress WindowUse the scanner Load originalsDocument loading tips HP Scanjet 3000 Scanner Load documents Load cards into the auto document feeder Scan from the scanner buttons Scan a documentTips on scanning Scan from TWAIN-compliant scanning softwareUseful scanner features Scan long documentsFilter out a color from a document color channel dropout Useful scanner features Care and maintenance Order maintenance and scanning suppliesClean the scanner glass Clean the paper path Clean the rollers and pad assembly Replace the pad assembly Replace the pick rollerHP Scanjet 3000 Scanner Troubleshooting Basic troubleshooting tipsScanner Installation troubleshooting Check the cablesScanner initialization or hardware problems Check the USB connectionCheck that the scanner has power Reset the scannerScanner has stopped working correctly Scanner operation problems Scanner will not turn onScanner scans only one side of a two-sided Scanner lamp stays onScanner does not scan right away Scanned image is fuzzyVertical black stripes appear on the scanned image Scan is completely black or completely whiteScanned images are not straight Scan files are too largePaper jamming, skewing, misfeeds Scanner paper path problemsScanner buttons are not working correctly Windows 2000 Click PropertiesScanning fragile originals Paper does not feed successfullyScanned images have streaks or scratches Originals are curling up in the scanner output trayBottom of the scanned image is cut off An item loaded in the scanner jams repeatedlyClean the rollers and pad assembly Document loading tips Product support Control of the scanner buttonsGetting assistance Where to get additional information HP Scanjet 3000 driver helpTechnical resources Specifications Scanner SpecificationsEnvironmental specifications Document specificationsHP Scanjet 3000 Scanner Index Twain
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