HP 3000 Sheet-feed manual Scanner initialization or hardware problems, Check the USB connection

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2.Use the Add/Remove tool (in Windows Vista or Windows 7, the Programs and Features tool) from the Control Panel to uninstall the HP Scanjet 3000 scanner driver.

3.Restart the computer.

4.Use the HP Software CD that came with the scanner to reinstall the HP Scanjet 3000 scanner driver.

5.Reconnect the USB cable and power cable to the scanner, and then press the Power button to turn on the scanner.

Scanner initialization or hardware problems

•Check the USB connection

•Check that the scanner has power

•Reset the scanner

•Scanner has stopped working correctly

Check the USB connection

Check the physical connection to the scanner.

•Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner.

•Ensure that the USB cable is securely connected between the scanner and the computer. The trident icon on the USB cable faces up when the cable is properly connected to the scanner.

If the problem persists after verifying the above items, try the following:

1.Do one of the following tasks depending on how the scanner is connected to the computer:

•If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect the USB cable from the USB hub or the docking station, and then connect the USB cable to a USB port on the back of the computer.

•If the USB cable is directly connected to the computer, plug it into another USB port on the back of the computer.

•Remove all other USB devices from the computer except for the keyboard and the mouse.

2.Press and hold the Power button for 3 seconds to turn off the scanner, wait 30 seconds, and then press the Power button to turn on the scanner.

3.Restart the computer.

4.After the computer has restarted, try using the scanner.

•If the scanner works, reconnect any additional USB devices one at a time; try the scanner after connecting each additional device. Disconnect any USB devices that prevent the scanner from working.

•If the scanner does not work, uninstall and then reinstall the HP scanner driver.

See also

Uninstall and then reinstall the HP Scanjet 3000 scanner driver

Troubleshooting 19

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Contents
HP Scanjet Professional 3000 Scanner Page Contents Specifications Product supportIndex Scanner overview Scanner hardwareScanner front panel buttons How to scan with the HP Scanjet 3000 scanner driver Scanner lamp settingScanner software Scan Progress WindowUse the scanner Load originalsDocument loading tips HP Scanjet 3000 Scanner Load documents Load cards into the auto document feeder Tips on scanning Scan a documentScan from the scanner buttons Scan from TWAIN-compliant scanning softwareUseful scanner features Scan long documentsFilter out a color from a document color channel dropout Useful scanner features Care and maintenance Order maintenance and scanning suppliesClean the scanner glass Clean the paper path Clean the rollers and pad assembly Replace the pick roller Replace the pad assemblyHP Scanjet 3000 Scanner Basic troubleshooting tips TroubleshootingCheck the cables Scanner Installation troubleshootingCheck the USB connection Scanner initialization or hardware problemsCheck that the scanner has power Reset the scannerScanner has stopped working correctly Scanner will not turn on Scanner operation problemsScanner does not scan right away Scanner lamp stays onScanner scans only one side of a two-sided Scanned image is fuzzyScanned images are not straight Scan is completely black or completely whiteVertical black stripes appear on the scanned image Scan files are too largeScanner buttons are not working correctly Scanner paper path problemsPaper jamming, skewing, misfeeds Windows 2000 Click PropertiesPaper does not feed successfully Scanning fragile originalsBottom of the scanned image is cut off Originals are curling up in the scanner output trayScanned images have streaks or scratches An item loaded in the scanner jams repeatedlyClean the rollers and pad assembly Document loading tips Product support Control of the scanner buttonsGetting assistance Where to get additional information HP Scanjet 3000 driver helpTechnical resources Scanner Specifications SpecificationsDocument specifications Environmental specificationsHP Scanjet 3000 Scanner Twain Index
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