HP 3000 Sheet-feed manual Scanner Installation troubleshooting, Check the cables

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Scanner Installation troubleshooting

If the scanner does not work after installation, you might see a message on the computer screen that is similar to one of the following:

yThe computer cannot communicate with the scanner. To fix the problem, check the scanner cables and software as described here.

yThe scanner could not be initialized.

yThe scanner could not be found.

yAn internal error has occurred.

yThe computer cannot communicate with the scanner.

To fix the problem, check the scanner cable and software as described here.

•Check the USB cable.

•Uninstall and then reinstall the HP Scanjet 3000 scanner driver.

Check the cables

Cable type

Action

 

 

Power cable

The power cable is connected between the scanner and a power

outlet.

 

 

•

Ensure that the power cable is securely connected between the

 

 

scanner and a live electrical outlet or surge protector.

 

•

If the power cable is connected to a surge protector, ensure

 

 

that the surge protector is plugged into an outlet and turned on.

 

•

Press and hold the Power button for 3 seconds to turn off the

 

 

scanner and turn off the computer. After 60 seconds, turn the

 

 

scanner back on and then turn on the computer, in that order.

 

 

USB cable

The USB cable is connected between the scanner and the

computer.

 

 

y

Use the cable that was included with the scanner.

 

 

Another USB cable might not be compatible with the

 

 

scanner.

 

y

Ensure that the USB cable is securely connected

 

 

between the scanner and the computer. The trident

 

 

icon on the USB cable faces up when the cable is

 

 

properly connected to the scanner.

 

y

If the USB cable is connected to a USB port on the

 

 

front of the computer, move it to a USB port on the

 

 

back of the computer.

 

For additional USB troubleshooting information, see

 

www.hp.com/support, select your country/region, and then use the

 

search tool to find USB troubleshooting topics.

 

 

 

Uninstall and then reinstall the HP Scanjet 3000 scanner driver

If checking the scanner cable connection did not solve the problem, the problem might have occurred because of an incomplete installation. Try uninstalling and then reinstalling the HP Scanjet 3000 scanner driver.

1.Press and hold the Power button for 3 seconds to turn off the scanner, and then disconnect the USB cable and power cable from the scanner.

18 HP Scanjet 3000 Scanner

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Contents
HP Scanjet Professional 3000 Scanner Page Contents Index SpecificationsProduct support Scanner front panel buttons Scanner overviewScanner hardware Scanner lamp setting How to scan with the HP Scanjet 3000 scanner driverScanner software Scan Progress WindowDocument loading tips Use the scannerLoad originals HP Scanjet 3000 Scanner Load documents Load cards into the auto document feeder Scan a document Tips on scanningScan from the scanner buttons Scan from TWAIN-compliant scanning softwareFilter out a color from a document color channel dropout Useful scanner featuresScan long documents Useful scanner features Clean the scanner glass Care and maintenanceOrder maintenance and scanning supplies Clean the paper path Clean the rollers and pad assembly Replace the pad assembly Replace the pick rollerHP Scanjet 3000 Scanner Troubleshooting Basic troubleshooting tipsScanner Installation troubleshooting Check the cablesScanner initialization or hardware problems Check the USB connectionScanner has stopped working correctly Check that the scanner has powerReset the scanner Scanner operation problems Scanner will not turn onScanner lamp stays on Scanner does not scan right awayScanner scans only one side of a two-sided Scanned image is fuzzyScan is completely black or completely white Scanned images are not straightVertical black stripes appear on the scanned image Scan files are too largeScanner paper path problems Scanner buttons are not working correctlyPaper jamming, skewing, misfeeds Windows 2000 Click PropertiesScanning fragile originals Paper does not feed successfullyOriginals are curling up in the scanner output tray Bottom of the scanned image is cut offScanned images have streaks or scratches An item loaded in the scanner jams repeatedlyClean the rollers and pad assembly Document loading tips Getting assistance Product supportControl of the scanner buttons Technical resources Where to get additional informationHP Scanjet 3000 driver help Specifications Scanner SpecificationsEnvironmental specifications Document specificationsHP Scanjet 3000 Scanner Index Twain
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