HP 3000 Sheet-feed manual Scanning fragile originals, Paper does not feed successfully

Page 27

yIf the page looks skewed as they feed into the scanner paper path, check the resulting scanned image in the software to ensure that it is not skewed.

yThe pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack.

yThe paper guides must be touching the sides of the paper stack to work properly. Please ensure that the paper stack is straight and the guides are against the paper stack.

yThe document feeder or output tray might contain more than the maximum number of pages. Load fewer pages in the document feeder, and remove pages from the output tray.

yClean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If misfeeds still occur, replace the rollers.

See also

yDocument loading tips

yClean the paper path

yClean the rollers

yReplace the pick roller

Scanning fragile originals

To safely scan fragile originals (photographs or documents on wrinkled or very lightweight paper) place originals in a clear, heavyweight document sleeve that is no more than 216 mm (8.5 in) wide before inserting into the document feeder.

TIP: If you do not have an appropriately-sized document sleeve, consider using a sheet protector intended for use in a ring binder. Trim the ring-side edge so the sleeve is no more than 216 mm (8.5 in) wide.

Paper does not feed successfully

Re-load the pages into the document feeder, ensuring that it makes contact with the rollers.

The scanner hatch might not be securely latched. Open the scanner hatch and then close it by pressing firmly.

A problem with the scanner hardware might exist. Follow this procedure to test the scanner:

1.Ensure that the power supply is securely connected between the scanner and a live electrical outlet or surge protector. Check that the green LED on the power supply case is on to verify that the power supply is functional.

2.If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.

3.Disconnect the power supply from the scanner and turn off the computer. After 60 seconds, reconnect the power supply to the scanner and then turn on the computer, in that order.

4.Try to rescan.

See also

Clean the rollers

Replace the pick roller

Troubleshooting 25

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Contents
HP Scanjet Professional 3000 Scanner Page Contents Specifications Product supportIndex Scanner overview Scanner hardwareScanner front panel buttons Scan Progress Window Scanner lamp settingHow to scan with the HP Scanjet 3000 scanner driver Scanner softwareUse the scanner Load originalsDocument loading tips HP Scanjet 3000 Scanner Load documents Load cards into the auto document feeder Scan from TWAIN-compliant scanning software Scan a documentTips on scanning Scan from the scanner buttonsUseful scanner features Scan long documentsFilter out a color from a document color channel dropout Useful scanner features Care and maintenance Order maintenance and scanning suppliesClean the scanner glass Clean the paper path Clean the rollers and pad assembly Replace the pick roller Replace the pad assemblyHP Scanjet 3000 Scanner Basic troubleshooting tips TroubleshootingCheck the cables Scanner Installation troubleshootingCheck the USB connection Scanner initialization or hardware problemsCheck that the scanner has power Reset the scannerScanner has stopped working correctly Scanner will not turn on Scanner operation problemsScanned image is fuzzy Scanner lamp stays onScanner does not scan right away Scanner scans only one side of a two-sidedScan files are too large Scan is completely black or completely whiteScanned images are not straight Vertical black stripes appear on the scanned imageWindows 2000 Click Properties Scanner paper path problemsScanner buttons are not working correctly Paper jamming, skewing, misfeedsPaper does not feed successfully Scanning fragile originalsAn item loaded in the scanner jams repeatedly Originals are curling up in the scanner output trayBottom of the scanned image is cut off Scanned images have streaks or scratchesClean the rollers and pad assembly Document loading tips Product support Control of the scanner buttonsGetting assistance Where to get additional information HP Scanjet 3000 driver helpTechnical resources Scanner Specifications SpecificationsDocument specifications Environmental specificationsHP Scanjet 3000 Scanner Twain Index
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