HP 3000 Sheet-feed manual Scanner operation problems, Scanner will not turn on

Page 23

3.Unplug the power cable from the power source, wait 60 seconds, and then plug it back in.

4.Restart your computer.

Use the Windows Device Manager tool to verify that the computer recognizes the scanner.

•Windows 2000/XP/XP, 64 bit: The Windows Device Manager tool is available on the Hardware tab of the Systems tool in the Control Panel.

•Vista/Vista, 64 bit/Windows 7: If you have the categorized Control Panel view, select Control Panel, select Hardware and Sound, and then select Device Manager. If you have the Classic view, select Control Panel, then select Device Manager.

5.Disconnect the USB cable.

6.Restart your computer.

7.Use the Add/Remove tool (in Windows Vista or Windows 7, the Programs and Features tool) from the Control Panel to uninstall the HP Scanjet 3000 scanner driver.

8.Reinstall using the HP Software CD that came with your scanner.

9.Reconnect the USB cable and power cable to the scanner, and then press the Power button to turn on the scanner.

Scanner operation problems

•Scanner will not turn on

•Scanner lamp stays on

•Scanner does not scan right away

•Scanner scans only one side of a two-sided page

•Scanned image is fuzzy

•Scanned pages are out of order

•Optimize scanning and task speeds

•The scan is completely black or completely white

•Scanned images are not straight

•Vertical black strips appear on the scanned image

•Scan files are too large

Scanner will not turn on

If the scanner will not turn on when you press the Power button on the front panel, check the following:

•The scanner may have been unplugged. Check to see that the power supply has not become disconnected from the scanner or unplugged from the power source.

•The power supply may not be working.

°Check that the green LED on the power supply case is on.

°If the green LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into.

°If power is available to the power outlet or surge protector but the green LED is still not on, the power supply might be defective. Contact the manufacturer of your computer for assistance.

Troubleshooting 21

Page 22 Page 24
Image 23
Page 22 Page 24
Contents HP Scanjet Professional 3000 Scanner Page Contents Index SpecificationsProduct support Scanner front panel buttons Scanner overviewScanner hardware Scan Progress Window Scanner lamp settingHow to scan with the HP Scanjet 3000 scanner driver Scanner softwareDocument loading tips Use the scannerLoad originals HP Scanjet 3000 Scanner Load documents Load cards into the auto document feeder Scan from TWAIN-compliant scanning software Scan a documentTips on scanning Scan from the scanner buttonsFilter out a color from a document color channel dropout Useful scanner featuresScan long documents Useful scanner features Clean the scanner glass Care and maintenanceOrder maintenance and scanning supplies Clean the paper path Clean the rollers and pad assembly Replace the pick roller Replace the pad assemblyHP Scanjet 3000 Scanner Basic troubleshooting tips TroubleshootingCheck the cables Scanner Installation troubleshootingCheck the USB connection Scanner initialization or hardware problemsScanner has stopped working correctly Check that the scanner has powerReset the scanner Scanner will not turn on Scanner operation problemsScanned image is fuzzy Scanner lamp stays onScanner does not scan right away Scanner scans only one side of a two-sidedScan files are too large Scan is completely black or completely whiteScanned images are not straight Vertical black stripes appear on the scanned imageWindows 2000 Click Properties Scanner paper path problemsScanner buttons are not working correctly Paper jamming, skewing, misfeedsPaper does not feed successfully Scanning fragile originalsAn item loaded in the scanner jams repeatedly Originals are curling up in the scanner output trayBottom of the scanned image is cut off Scanned images have streaks or scratchesClean the rollers and pad assembly Document loading tips Getting assistance Product supportControl of the scanner buttons Technical resources Where to get additional informationHP Scanjet 3000 driver help Scanner Specifications SpecificationsDocument specifications Environmental specificationsHP Scanjet 3000 Scanner Twain Index
Related manuals
Manual 11 pages 33.34 Kb
Top Page Image Contents