HP 1315 manual Program

Problem

Possible cause

Solution

The software did not

There may be a conflict

Windows PC

install correctly.

with your virus protection

1

Uninstall the printer software. Insert the

OR

program.

printer software CD into your computer,

You need to uninstall

OR

click Remove HP PhotoSmart software,

the printer software

There may be a conflict

then follow the instructions on your

for any reason.

with another software

computer screen.

program.

2

When the uninstall is completed, shut

OR

There may be a conflict

down Windows, turn the computer OFF

with another device

and then turn it back ON.

already connected to the

3

Close any active virus protection

computer.

programs.

4

Reinstall the printer software. See the

Setup Guide for instructions.

Macintosh

1

Uninstall your printer software. Insert the

printer software CD into your computer,

select Uninstall from the Installer, then

follow the instructions on your computer

screen.

2

Close any active virus protection

programs.

3

Exit all software programs.

4

Reinstall the printer software.

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troubleshooting