hp photosmart 1315 color printer
USB connection problems (continued)
Problem | Possible cause | Solution | |
When I connected a | Installation was not | 1 Disconnect the USB cable from your | |
USB cable between | completed, it was | computer and then reconnect it. | |
the printer and my | cancelled, or there was an | 2 Remove the printer software and then | |
computer, the “New | error. | reinstall it. | |
Hardware Wizard” |
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message appeared |
| • Insert the printer software CD into | |
once, but the printer |
| the computer. | |
did not install. Now |
| • Click Remove HP PhotoSmart | |
the “New Hardware |
| ||
| software. | ||
Wizard” will not |
| ||
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| ||
appear again. |
| • Follow the instructions on your | |
(Windows PC only) |
| computer screen to uninstall the | |
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| software. | |
|
| • When the uninstall is completed, | |
|
| turn the computer OFF and then ON | |
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| again. | |
|
| • Reinstall the printer software. | |
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| |
When I connect a | Static electricity has built | 1 Disconnect the USB cable from your | |
USB cable between | up in the cable between | printer. | |
the printer and my | your computer and printer. | 2 Disconnect the power cord from the | |
computer, an | OR | printer. | |
“Unknown device” | You may have a defective | ||
3 Wait approximately 30 seconds. | |||
message appears. | USB cable. | ||
(Windows PC only) | OR | 4 Plug the power cord back into the | |
| The software could not | ||
| printer. | ||
| identify the new printer; | ||
| 5 Plug the USB cable back into the printer. | ||
| the | ||
| may be defective. | 6 If “Unknown device” continues to | |
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| appear in the “New Hardware Wizard” | |
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| dialog box, check the Web for updates | |
|
| or contact HP Services and Support. See | |
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| the Services and Support booklet that | |
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| came with your printer for contact | |
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| information. | |
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