HP Pro K8600 Maintain and troubleshoot, Supported ink cartridges, Replace the ink cartridges

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5 Maintain and troubleshoot

This section contains the following topics:

•Supported ink cartridges

•Replace the ink cartridges

•Maintain the printheads

•Store printing supplies

•Troubleshooting tips and resources

•Solve printing problems

•Poor print quality and unexpected printouts

•Solve paper-feed problems

•Solve device management problems

•Troubleshoot installation issues

•Clear jams

Supported ink cartridges

The availability of ink cartridges varies by country/region. The ink cartridges might come in different sizes. To obtain a list of supported ink cartridges for your device, print the self-test diagnostic page and read the information in the ink cartridge status section. For more information, see Understand the self-test diagnostic page.

You can find the ink cartridge number in the following places:

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NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information see www.hp.com/go/inkusage.

On the self-test diagnostic page (see Understand the self-test diagnostic page).

On the label of the ink cartridge you are replacing.

On the Information page of the embedded Web server (see Embedded Web server).

Windows: From the Toolbox, if you have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details.

Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information.

Replace the ink cartridges

You can check the estimated ink levels from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. For information about using these tools, see Use device management tools. You can also print the self-test diagnostic page to view this information (see Understand the self-test diagnostic page).

Maintain and troubleshoot

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Contents HP Officejet Pro K8600 Printer series HP Officejet Pro K8600 Printer series Copyright information Safety informationTrademarks Page Contents Maintain and troubleshoot Support and warranty HP supplies and accessoriesControl-panel lights reference Regulatory information Device specificationsFind other resources for the product Get startedResource Description Location Visual AccessibilityResource Description Front view Understand the device partsMobility SupportBack view Control panelPage Install the duplexer Install the accessoriesTo install the duplexer Use the device Tips for selecting and using print mediaSelect print media Understand specifications for supported media Manual Duplexer Feed tray Standard media sizes Media size Tray RearEnvelopes Media size Tray Rear Automatic Manual Duplexer Feed trayCards Photo mediaOther media Manual Duplexer Feed trayTray Type Weight Paper 60 to 130 g/m2 Understand supported media types and weightsCapacity Media Set minimum marginsLeft Right Top Bottom Margin To load Tray 1 main tray Load mediaMedia Left Right Top Bottom Margin To load small media To load the rear manual feed slot To change default settings for all future jobs Windows Change print settingsTo change settings Mac OS To change the software settings Windows Use the HP Solution Center WindowsTo change the software settings Mac OS Print with the rear manual feed slotGuidelines for printing on both sides of a Print on both sides duplexingTo perform duplexing Windows To perform automatic duplexing Mac OS Print on special and custom-sized mediaTo print on special or custom-sized media Windows Open the Two-Sided Printing panelPrint borderless Click Properties, Setup or PreferencesTo print on special or custom-sized media Mac OS To print a borderless document WindowsTo print a borderless document Mac OS Cancel a print jobManage the device Configure and manageWindows Mac OSMonitor the device Administer the deviceEmbedded Web server Use device management toolsTo open the embedded Web server Option for the task that you want to performToolbox Windows Pages/buttons ContentsPrint PQ print quality Diagnostic Tabs ContentsTo open the Toolbox Printer Information Provides a link toTo open the HP Printer Utility HP Printer Utility Mac OSHP Printer Utility panels Information and Support panelHP Web Jetadmin software Network Printer Setup Utility Mac OSPrinter Settings panel To open the Network Printer Setup UtilityMyPrintMileage Understand the self-test diagnostic Understand the network configuration To print the network configuration Configure the device WindowsDirect connection To connect the device before installing the softwareTo share the device on a locally shared network Network connectionTo install the device software on client computers To install the device on a networkTo install the printer driver using Add Printer Select Network Printer or Network Printer ServerTo install the device in a pure IPV6 network environment Configure the device Mac OSTo install the device drive on Windows XP To install the printer driver on Windows VistaTo share the device on a locally shared network To install the software for network or direct connectionTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the softwareTo uninstall from a Windows computer, method Supported ink cartridges Maintain and troubleshootReplace the ink cartridges To replace the ink cartridges Maintain the printheadsTo check printhead health To print the print quality diagnosticTo calibrate the linefeed To clean the printhead contacts manually To clean the printheadsTo align the printheads Chapter Maintain the printheads To replace the printheads Maintain the printheads Store printing supplies Troubleshooting tips and resourcesStore ink cartridges Store printheadsDevice shuts down unexpectedly Solve printing problemsAll device lights are on or flashing Device is not responding nothing printsDevice does not accept printhead Blank or partial page printed Device takes a long time to printSomething on the page is missing or incorrect Placement of the text or graphics is wrongPoor print quality and unexpected printouts Check the page-orientation settingDevice prints half a page, then ejects the paper Check the ink cartridgesMeaningless characters print Poor quality printoutsCheck the printheads and ink cartridges Check the paper qualityInk is not filling the text or graphics completely Ink is smearingOutput is faded or dull colored Colors are printing as black and white Check the paper type settingWrong colors are printing Printout shows bleeding colorsPaper-feed problem is occurring Solve paper-feed problemsColors do not line up properly Lines or dots are missing from text or graphicsPages are skewing Media is not coming out correctlyMultiple pages are being picked up Embedded Web server cannot be opened Solve device management problemsHardware installation suggestions Troubleshoot installation issuesSoftware installation suggestions Verify installation preliminaries Solve network problemsGeneral network troubleshooting Problems connecting to a wired networkClear a jam in the device Clear jamsTo clear a jam Tips for avoiding jams Chapter Interpreting control-panel lights Control-panel lights referenceLight description/Light pattern Explanation Services or repairs Light description/Light pattern Explanation Persists, replace Light description/Light pattern Interpreting network connector lightsExplanation and recommended action Accessories HP supplies and accessoriesOrder printing supplies online SuppliesHP media PrintheadsSupport and warranty Hewlett-Packard limited warranty statement Obtain HP telephone support Obtain electronic supportBefore you call Support process If you have a problem, follow these stepsHP support by phone Phone support period Telephone support numbersObtain HP telephone support Placing a call After the phone support period Additional warranty optionsPrepare the device for shipment HP Quick Exchange Service JapanRemove the ink cartridges and printheads before shipment To remove printheads before shipment To remove ink cartridges before shipmentTo pack the device Pack the devicePage Physical specifications Device specificationsProduct features and capacities System requirements Processor and memory specificationsRecommended requirements Network protocol specificationsNetwork operating system compatibility Compatible network protocolsPrint resolution Embedded Web server specificationsEnvironmental specifications Electrical specificationsSound pressure bystander position Sound powerFCC statement Regulatory informationPage Toxic and hazardous substance table LED indicator statement Regulatory model numberDeclaration of conformity Environmental product stewardship program Environmental product stewardship program Energy consumption Index Page Page Page Page Podręcznik użytkownika