HP Pro K8600 manual Solve printing problems, Device shuts down unexpectedly

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◦Pause Printing is not selected if you are using a computer running Windows.

◦You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

NOTE: Some problems can be resolved by resetting the device.

Solve printing problems

This section contains the following topics:

•The device shuts down unexpectedly

•All device lights are on or flashing

•The device is not responding (nothing prints)

•Device does not accept printhead

•Device takes a long time to print

•Blank or partial page printed

•Something on the page is missing or incorrect

•Placement of the text or graphics is wrong

•Device prints half a page, then ejects the paper

The device shuts down unexpectedly

Check the power and power connections

Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications.

All device lights are on or flashing

A non-recoverable error has occurred

Disconnect all cables (such as power cord, network cable, and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates.

The device is not responding (nothing prints)

Check the print queue

A print job might be stuck in the print queue. To fix, open the print queue, cancel the printing of all documents in the queue, and then reboot the computer. After the computer reboots, try printing again. See your operating system help for information on opening the print queue and canceling print jobs.

Check the device setup

For more information, see Troubleshooting tips and resources.

Solve printing problems

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Contents HP Officejet Pro K8600 Printer series HP Officejet Pro K8600 Printer series Trademarks Safety informationCopyright information Page Contents Maintain and troubleshoot Control-panel lights reference HP supplies and accessoriesSupport and warranty Regulatory information Device specificationsResource Description Location Get startedFind other resources for the product Resource Description AccessibilityVisual Support Understand the device partsFront view MobilityBack view Control panelPage To install the duplexer Install the accessoriesInstall the duplexer Select print media Tips for selecting and using print mediaUse the device Understand specifications for supported media Manual Duplexer Feed tray Standard media sizes Media size Tray RearPhoto media Media size Tray Rear Automatic Manual Duplexer Feed trayEnvelopes CardsOther media Manual Duplexer Feed trayCapacity Understand supported media types and weightsTray Type Weight Paper 60 to 130 g/m2 Left Right Top Bottom Margin Set minimum marginsMedia Media Left Right Top Bottom Margin Load mediaTo load Tray 1 main tray To load small media To load the rear manual feed slot To change settings Mac OS Change print settingsTo change default settings for all future jobs Windows Print with the rear manual feed slot Use the HP Solution Center WindowsTo change the software settings Windows To change the software settings Mac OSTo perform duplexing Windows Print on both sides duplexingGuidelines for printing on both sides of a Open the Two-Sided Printing panel Print on special and custom-sized mediaTo perform automatic duplexing Mac OS To print on special or custom-sized media WindowsTo print a borderless document Windows Click Properties, Setup or PreferencesPrint borderless To print on special or custom-sized media Mac OSTo print a borderless document Mac OS Cancel a print jobMac OS Configure and manageManage the device WindowsMonitor the device Administer the deviceOption for the task that you want to perform Use device management toolsEmbedded Web server To open the embedded Web serverToolbox Windows Pages/buttons ContentsPrinter Information Provides a link to Tabs ContentsPrint PQ print quality Diagnostic To open the ToolboxInformation and Support panel HP Printer Utility Mac OSTo open the HP Printer Utility HP Printer Utility panelsTo open the Network Printer Setup Utility Network Printer Setup Utility Mac OSHP Web Jetadmin software Printer Settings panelMyPrintMileage Understand the self-test diagnostic Understand the network configuration To print the network configuration Configure the device WindowsDirect connection To connect the device before installing the softwareTo share the device on a locally shared network Network connectionSelect Network Printer or Network Printer Server To install the device on a networkTo install the device software on client computers To install the printer driver using Add PrinterTo install the printer driver on Windows Vista Configure the device Mac OSTo install the device in a pure IPV6 network environment To install the device drive on Windows XPTo share the device among computers running Mac OS To install the software for network or direct connectionTo share the device on a locally shared network To uninstall from a Windows computer, method Uninstall and reinstall the softwareTo uninstall from a Windows computer, method Replace the ink cartridges Maintain and troubleshootSupported ink cartridges To replace the ink cartridges Maintain the printheadsTo check printhead health To print the print quality diagnosticTo calibrate the linefeed To align the printheads To clean the printheadsTo clean the printhead contacts manually Chapter Maintain the printheads To replace the printheads Maintain the printheads Store printheads Troubleshooting tips and resourcesStore printing supplies Store ink cartridgesDevice is not responding nothing prints Solve printing problemsDevice shuts down unexpectedly All device lights are on or flashingDevice does not accept printhead Blank or partial page printed Device takes a long time to printSomething on the page is missing or incorrect Placement of the text or graphics is wrongCheck the ink cartridges Check the page-orientation settingPoor print quality and unexpected printouts Device prints half a page, then ejects the paperCheck the paper quality Poor quality printoutsMeaningless characters print Check the printheads and ink cartridgesOutput is faded or dull colored Ink is smearingInk is not filling the text or graphics completely Printout shows bleeding colors Check the paper type settingColors are printing as black and white Wrong colors are printingLines or dots are missing from text or graphics Solve paper-feed problemsPaper-feed problem is occurring Colors do not line up properlyMultiple pages are being picked up Media is not coming out correctlyPages are skewing Embedded Web server cannot be opened Solve device management problemsSoftware installation suggestions Troubleshoot installation issuesHardware installation suggestions Problems connecting to a wired network Solve network problemsVerify installation preliminaries General network troubleshootingTo clear a jam Clear jamsClear a jam in the device Tips for avoiding jams Chapter Interpreting control-panel lights Control-panel lights referenceLight description/Light pattern Explanation Services or repairs Light description/Light pattern Explanation Persists, replace Explanation and recommended action Interpreting network connector lightsLight description/Light pattern Supplies HP supplies and accessoriesAccessories Order printing supplies onlineHP media PrintheadsSupport and warranty Hewlett-Packard limited warranty statement Before you call Obtain electronic supportObtain HP telephone support Phone support period Telephone support numbers If you have a problem, follow these stepsSupport process HP support by phoneObtain HP telephone support Placing a call After the phone support period Additional warranty optionsRemove the ink cartridges and printheads before shipment HP Quick Exchange Service JapanPrepare the device for shipment To remove printheads before shipment To remove ink cartridges before shipmentTo pack the device Pack the devicePage Product features and capacities Device specificationsPhysical specifications System requirements Processor and memory specificationsCompatible network protocols Network protocol specificationsRecommended requirements Network operating system compatibilityElectrical specifications Embedded Web server specificationsPrint resolution Environmental specificationsSound pressure bystander position Sound powerFCC statement Regulatory informationPage Toxic and hazardous substance table LED indicator statement Regulatory model numberDeclaration of conformity Environmental product stewardship program Environmental product stewardship program Energy consumption Index Page Page Page Page Podręcznik użytkownika