HP Pro K8600 manual Troubleshoot installation issues, Hardware installation suggestions

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Chapter 5

Troubleshoot installation issues

If the following topics do not help, see Support and warranty for information about HP support.

•Hardware installation suggestions

•Software installation suggestions

•Solve network problems

Hardware installation suggestions

Check the device

•Make sure that all packing tape and material have been removed from outside and inside the device.

•Make sure that the device is loaded with paper.

•Make sure that no lights are on or blinking except the Power light, which should be on. If a light other than the Power light is on or blinking, there is an error. For more information, see Control-panel lights reference.

•Make sure that the device can print a self-test diagnostic page.

•Make sure that the rear access panel or duplexer is locked into place.

Check the hardware connections

•Make sure that any cords and cables that you are using are in good working order.

•Make sure that the power cord is connected securely to both the device and to a working power outlet.

Check the printheads and ink cartridges

•Make sure that all of the printheads and ink cartridges are firmly installed in their correct, colorcoded slot. Press down firmly on each one to ensure proper contact. The device cannot work if they are not all installed.

•Make sure that all latches and covers are closed properly.

Software installation suggestions

Check the computer system

•Make sure that your computer is running one of the supported operating systems.

•Make sure that the computer meets at least the minimum system requirements.

•In the Windows device manager, make sure that the USB drivers have not been disabled.

•If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to perform a clean uninstallation of the device driver. Restart your computer, and reinstall the device driver.

66 Maintain and troubleshoot

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Contents HP Officejet Pro K8600 Printer series HP Officejet Pro K8600 Printer series Copyright information Safety informationTrademarks Page Contents Maintain and troubleshoot Support and warranty HP supplies and accessoriesControl-panel lights reference Device specifications Regulatory informationFind other resources for the product Get startedResource Description Location Visual AccessibilityResource Description Mobility Understand the device partsFront view SupportControl panel Back viewPage Install the duplexer Install the accessoriesTo install the duplexer Use the device Tips for selecting and using print mediaSelect print media Understand specifications for supported media Media size Tray Rear Manual Duplexer Feed tray Standard media sizesCards Media size Tray Rear Automatic Manual Duplexer Feed trayEnvelopes Photo mediaManual Duplexer Feed tray Other mediaTray Type Weight Paper 60 to 130 g/m2 Understand supported media types and weightsCapacity Media Set minimum marginsLeft Right Top Bottom Margin To load Tray 1 main tray Load mediaMedia Left Right Top Bottom Margin To load small media To load the rear manual feed slot To change default settings for all future jobs Windows Change print settingsTo change settings Mac OS To change the software settings Mac OS Use the HP Solution Center WindowsTo change the software settings Windows Print with the rear manual feed slotGuidelines for printing on both sides of a Print on both sides duplexingTo perform duplexing Windows To print on special or custom-sized media Windows Print on special and custom-sized mediaTo perform automatic duplexing Mac OS Open the Two-Sided Printing panelTo print on special or custom-sized media Mac OS Click Properties, Setup or PreferencesPrint borderless To print a borderless document WindowsCancel a print job To print a borderless document Mac OSWindows Configure and manageManage the device Mac OSAdminister the device Monitor the deviceTo open the embedded Web server Use device management toolsEmbedded Web server Option for the task that you want to performPages/buttons Contents Toolbox WindowsTo open the Toolbox Tabs ContentsPrint PQ print quality Diagnostic Printer Information Provides a link toHP Printer Utility panels HP Printer Utility Mac OSTo open the HP Printer Utility Information and Support panelPrinter Settings panel Network Printer Setup Utility Mac OSHP Web Jetadmin software To open the Network Printer Setup UtilityMyPrintMileage Understand the self-test diagnostic Understand the network configuration Configure the device Windows To print the network configurationTo connect the device before installing the software Direct connectionNetwork connection To share the device on a locally shared networkTo install the printer driver using Add Printer To install the device on a networkTo install the device software on client computers Select Network Printer or Network Printer ServerTo install the device drive on Windows XP Configure the device Mac OSTo install the device in a pure IPV6 network environment To install the printer driver on Windows VistaTo share the device on a locally shared network To install the software for network or direct connectionTo share the device among computers running Mac OS Uninstall and reinstall the software To uninstall from a Windows computer, methodTo uninstall from a Windows computer, method Supported ink cartridges Maintain and troubleshootReplace the ink cartridges Maintain the printheads To replace the ink cartridgesTo print the print quality diagnostic To check printhead healthTo calibrate the linefeed To clean the printhead contacts manually To clean the printheadsTo align the printheads Chapter Maintain the printheads To replace the printheads Maintain the printheads Store ink cartridges Troubleshooting tips and resourcesStore printing supplies Store printheadsAll device lights are on or flashing Solve printing problemsDevice shuts down unexpectedly Device is not responding nothing printsDevice does not accept printhead Device takes a long time to print Blank or partial page printedPlacement of the text or graphics is wrong Something on the page is missing or incorrectDevice prints half a page, then ejects the paper Check the page-orientation settingPoor print quality and unexpected printouts Check the ink cartridgesCheck the printheads and ink cartridges Poor quality printoutsMeaningless characters print Check the paper qualityInk is not filling the text or graphics completely Ink is smearingOutput is faded or dull colored Wrong colors are printing Check the paper type settingColors are printing as black and white Printout shows bleeding colorsColors do not line up properly Solve paper-feed problemsPaper-feed problem is occurring Lines or dots are missing from text or graphicsPages are skewing Media is not coming out correctlyMultiple pages are being picked up Solve device management problems Embedded Web server cannot be openedHardware installation suggestions Troubleshoot installation issuesSoftware installation suggestions General network troubleshooting Solve network problemsVerify installation preliminaries Problems connecting to a wired networkClear a jam in the device Clear jamsTo clear a jam Tips for avoiding jams Chapter Control-panel lights reference Interpreting control-panel lightsLight description/Light pattern Explanation Services or repairs Light description/Light pattern Explanation Persists, replace Light description/Light pattern Interpreting network connector lightsExplanation and recommended action Order printing supplies online HP supplies and accessoriesAccessories SuppliesPrintheads HP mediaSupport and warranty Hewlett-Packard limited warranty statement Obtain HP telephone support Obtain electronic supportBefore you call HP support by phone If you have a problem, follow these stepsSupport process Phone support period Telephone support numbersObtain HP telephone support After the phone support period Additional warranty options Placing a callPrepare the device for shipment HP Quick Exchange Service JapanRemove the ink cartridges and printheads before shipment To remove ink cartridges before shipment To remove printheads before shipmentPack the device To pack the devicePage Physical specifications Device specificationsProduct features and capacities Processor and memory specifications System requirementsNetwork operating system compatibility Network protocol specificationsRecommended requirements Compatible network protocolsEnvironmental specifications Embedded Web server specificationsPrint resolution Electrical specificationsSound power Sound pressure bystander positionRegulatory information FCC statementPage LED indicator statement Regulatory model number Toxic and hazardous substance tableDeclaration of conformity Environmental product stewardship program Environmental product stewardship program Energy consumption Index Page Page Page Page Podręcznik użytkownika