HP 1015 manual Limited warranty for print cartridge life, Frequently asked questions

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Limited warranty for print cartridge life

Note

The following warranty applies to the print cartridge that came with this printer.

 

 

HP print cartridges are warranted to be free from defects in materials and workmanship until the HP toner is depleted. The warranty covers any defects or malfunctions in a new HP print cartridge.

Frequently asked questions

How long does the coverage last?

The coverage lasts until the HP toner is depleted, at which time the warranty expires.

How do I know when the HP toner is running out?

The HP toner is depleted and the print cartridge has reached the end of its useful life when faded or light type appears on the printed page or when a cartridge life-low message appears on the computer screen.

What will Hewlett-Packard do?

Hewlett-Packard will, at its option, either replace products that prove to be defective or refund the purchase price. If possible, please attach a printout sample illustrating what the defective print cartridge is printing.

What does this warranty not cover?

The warranty does not cover print cartridges that have been refilled or are emptied, abused, misused, or tampered with in any way.

How do I return the faulty print cartridge?

In the event that the print cartridge proves to be defective, complete the Service Information Form and attach a print sample illustrating the defect. Return the form and print cartridge to the place of purchase, where the print cartridge will be replaced.

How does State, Province, or Country/Region Law apply?

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state, province to province, or country/region to country/region. This limited warranty is the sole warranty on the HP print cartridge and supersedes any other warranty relating to this product.

IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND; THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

102 Appendix C

ENWW

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Contents Use Page User guide Copyright Information Contents Printing tasks Problemsolving Appendix D Ordering supplies Printer basics WWW links for drivers, software, and support Quick access to more informationWhere to look for more information User guide linksPrinter configurations Hp LaserJetSave time Printer featuresPrint with excellent quality Save moneyWalk around Hp LaserJet 1010 series printerEnww Printer control panel Priority input tray Media pathsMain input tray Printer media guidesOutput bin Print cartridge access Print cartridge doorPrinter software Installing printer softwareTo install the print driver for Windows Supported operating systemsTo install the print driver for Windows NT To install printer software for all other operating systemsPrinter properties driver Click Properties, or click Printing PreferencesPrinter properties online help Print setting prioritiesTo access the printer properties online help Software for Macintosh computers Accessing the print driver Mac OSAccessing the print driver Mac OS X Click Print CenterPrinter connections Connecting the USB cableConnecting the parallel cable USB connectionsMedia Choosing paper and other media Media to avoid Media that may damage the printerOptimizing print quality for media types Loading media Specific types of mediaPrinting on transparencies or labels To print transparencies or labelsPrinting on envelopes Printing one envelopePrinting multiple envelopes Printing on envelopes Printing on letterhead and preprinted forms To print letterhead or preprinted formsPrinting on custom-sized media and cardstock To print on custom-sized media or cardstockChapter Printing tasks Accessing the watermark feature Printing watermarksAccessing the multiple pages per sheet feature Printing on both sides of the paper manual duplexing To manually duplexPrinting on both sides of the paper manual duplexing Printing booklets Printing booklets Canceling a print job Understanding print quality settings Using EconoMode Saves toner Maintenance Using HP print cartridges HP policy on non-HP print cartridgesStoring print cartridges Print cartridge life expectancy Saving toner Changing the print cartridge Sets toner into the fabric Cleaning the printer Cleaning the print cartridge areaCleaning the printer Cleaning the printer media path Managing the printer Demo Configuration reportPrinter information pages To view hp toolbox Using the hp toolboxSupported browsers Hp toolbox sections Other linksTroubleshooting tab Status tabDocumentation tab Set up status alertsAlerts tab Information tab Advanced printer settings windowSettings tab Chapter Problemsolving Is the Ready light on? Finding the solutionIs the printer set up correctly? Can you print a demo page?Does the printed page look like you expected? Is the print quality acceptable?Is the printer communicating with the computer? Contact HP supportCleaning Mode/Engine test Status light patternsReturn to Finding the solution Media handling problems Media handling problems ProblemSolutionPrinted page problems Problem Solution Printed page is different than what appeared on screenPrinter software problems Printer software problems ProblemToner specks Improving print qualityLight print or faded DropoutsToner smear Vertical linesGray background Loose tonerSkew Vertical repetitive defectsMisformed characters Curl or waveWrinkles or creases Toner scatter outlineClearing jams Typical media jam locationsRemoving a jammed Return to Finding the solution Cleaning the pickup roller Failure to complete this procedure might damage the printer Changing the pickup rollerEnww Changing the pickup roller Changing the printer separation pad Changing the printer separation pad Chapter Printer specifications Acoustic emissions SpecificationsPrinter specifications Environmental specifications Printer specifications Electrical specifications1 Port availability Printer specifications Physical specificationsPrinter capacities and ratings FCC compliance Environmental product stewardship program Protecting the environmentSpare parts and supplies availability PaperMaterial restrictions For more informationMaterial safety data sheet Regulatory statements Declaration of ConformityKorean EMI statement Vcci statement Japan Laser safety statementCanadian DOC regulations Laser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatAppendix a Media specifications Printer media specifications Supported media sizes Paper Guidelines for using mediaPaper usage Symptom Problem with paper Solution Label construction LabelsTransparencies Envelopes with double-side seams EnvelopesEnvelope construction Envelopes with adhesive strips or flapsCard stock guidelines Card stock and heavy mediaCard stock construction Appendix B Warranty and licensing Hewlett-Packard software license agreement HP Software License TermsHewlett-Packard limited warranty statement Limited warranty for print cartridge life Frequently asked questionsHardware service Extended warranty Guidelines for repacking the printer How to contact HP Ordering information Description or use Order number Ordering suppliesOrdering supplies Appendix D Ordering supplies Index IndexIndex Index Index Page Q2460-90909
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