HP 1015 manual Hardware service

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Hardware service

The warranty for the HP LaserJet 1010 series printer varies depending on the date and country/region of purchase.

For products that require service under the warranty, customers should call the customer support center in their country/region. See How to contact HP for more information. Hewlett-Packard will choose one of the following methods to fulfill the warranty:

●Repair the product.

●Provide customer-replaceable parts for the customer to repair the unit.

●Replace the product with a remanufactured unit.

●Replace the product with a new or remanufactured product of equal or greater functionality.

●Refund the purchase price.

●Require that the customer return the unit to an authorized service provider.

ENWW	Hardware service 103

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Contents Use Page User guide Copyright Information Contents Printing tasks Problemsolving Appendix D Ordering supplies Printer basics User guide links Quick access to more informationWhere to look for more information WWW links for drivers, software, and supportHp LaserJet Printer configurationsSave money Printer featuresPrint with excellent quality Save timeHp LaserJet 1010 series printer Walk aroundEnww Printer control panel Printer media guides Media pathsMain input tray Priority input trayOutput bin Print cartridge door Print cartridge accessSupported operating systems Installing printer softwareTo install the print driver for Windows Printer softwareTo install printer software for all other operating systems To install the print driver for Windows NTClick Properties, or click Printing Preferences Printer properties driverPrint setting priorities To access the printer properties online helpPrinter properties online help Click Print Center Accessing the print driver Mac OSAccessing the print driver Mac OS X Software for Macintosh computersUSB connections Connecting the USB cableConnecting the parallel cable Printer connectionsMedia Choosing paper and other media Media that may damage the printer Media to avoidOptimizing print quality for media types Specific types of media Loading mediaTo print transparencies or labels Printing on transparencies or labelsPrinting one envelope Printing on envelopesPrinting multiple envelopes Printing on envelopes To print letterhead or preprinted forms Printing on letterhead and preprinted formsTo print on custom-sized media or cardstock Printing on custom-sized media and cardstockChapter Printing tasks Printing watermarks Accessing the watermark featureAccessing the multiple pages per sheet feature To manually duplex Printing on both sides of the paper manual duplexingPrinting on both sides of the paper manual duplexing Printing booklets Printing booklets Canceling a print job Understanding print quality settings Using EconoMode Saves toner Maintenance HP policy on non-HP print cartridges Using HP print cartridgesStoring print cartridges Print cartridge life expectancy Saving toner Changing the print cartridge Sets toner into the fabric Cleaning the print cartridge area Cleaning the printerCleaning the printer Cleaning the printer media path Managing the printer Configuration report Printer information pagesDemo Using the hp toolbox Supported browsersTo view hp toolbox Other links Hp toolbox sectionsStatus tab Troubleshooting tabSet up status alerts Alerts tabDocumentation tab Advanced printer settings window Settings tabInformation tab Chapter Problemsolving Can you print a demo page? Finding the solutionIs the printer set up correctly? Is the Ready light on?Contact HP support Is the print quality acceptable?Is the printer communicating with the computer? Does the printed page look like you expected?Status light patterns Cleaning Mode/Engine testReturn to Finding the solution Media handling problems ProblemSolution Media handling problemsPrinted page is different than what appeared on screen Printed page problems Problem SolutionPrinter software problems Problem Printer software problemsDropouts Improving print qualityLight print or faded Toner specksLoose toner Vertical linesGray background Toner smearCurl or wave Vertical repetitive defectsMisformed characters SkewToner scatter outline Wrinkles or creasesTypical media jam locations Clearing jamsRemoving a jammed Return to Finding the solution Cleaning the pickup roller Changing the pickup roller Failure to complete this procedure might damage the printerEnww Changing the pickup roller Changing the printer separation pad Changing the printer separation pad Chapter Printer specifications Specifications Printer specifications Environmental specificationsAcoustic emissions Printer specifications Electrical specifications1 Printer specifications Physical specifications Printer capacities and ratingsPort availability FCC compliance Protecting the environment Environmental product stewardship programFor more information PaperMaterial restrictions Spare parts and supplies availabilityMaterial safety data sheet Declaration of Conformity Regulatory statementsLaser safety statement Canadian DOC regulationsKorean EMI statement Vcci statement Japan Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Laser statement for FinlandAppendix a Media specifications Printer media specifications Supported media sizes Guidelines for using media Paper usage Symptom Problem with paper SolutionPaper Labels TransparenciesLabel construction Envelopes with adhesive strips or flaps EnvelopesEnvelope construction Envelopes with double-side seamsCard stock and heavy media Card stock constructionCard stock guidelines Appendix B Warranty and licensing HP Software License Terms Hewlett-Packard software license agreementHewlett-Packard limited warranty statement Frequently asked questions Limited warranty for print cartridge lifeHardware service Extended warranty Guidelines for repacking the printer How to contact HP Ordering supplies Ordering suppliesOrdering information Description or use Order number Appendix D Ordering supplies Index IndexIndex Index Index Page Q2460-90909

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