HP 1015 manual Media handling problems ProblemSolution

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See Page skew for more information.

Media handling problems

Choose the item that best describes the problem:

●Media jam

●Print is skewed (crooked)

●More than one sheet of media feeds through the printer at one time

●Printer does not pull media from the input tray

●Printer curled the media

●Print job is extremely slow

Media handling problems

ProblemSolution

Media jam

● See Clearing jams for more information.

 

● Make sure that you are printing with media that meets specifications.

 

See Printer media specifications for more information.

 

● Make sure that you are printing with media that is not wrinkled, folded,

 

or damaged.

 

● Make sure that the printer is clean. See Cleaning the printer for more

 

information.

Print is skewed (crooked) ●

●Adjust the media guides to the width and length of the media that you are using and try reprinting. See Loading media for more information.

More than one sheet of media feeds through the printer at one time

●The input tray might be too full. See Loading media for more information.

●Make sure that the media is not wrinkled, folded, or damaged.

●The printer separation pad might be worn. See Changing the printer separation pad for more information.

Printer does not pull media from the input tray

The pickup roller might be dirty or damaged. See Cleaning the pickup roller or Changing the pickup roller for instructions.

Printer curled the media

See Curl or wave for more information.

 

 

Print job is extremely slow

The maximum speed of the printer is 12 to14 pages per minute. Your print

 

job might be very complex. Try the following:

 

● Reduce the complexity of your document (for example, reduce the

 

number of multiple graphics).

 

● Access the printer properties in the printer driver. See Printer properties

 

(driver) for instructions. Set the media type to plain paper.

 

Note: This may cause toner to fuse improperly if you are using heavy

 

media.

 

● Narrow media or heavy media will slow printing. Use normal media.

 

● Print speed is based on PC processor speed, the amount of memory,

 

and the amount of hard disk space available on your PC. Try increasing

 

these components.

Return to Finding the solution.

62 Chapter 6

ENWW

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Contents Use Page User guide Copyright Information Contents Printing tasks Problemsolving Appendix D Ordering supplies Printer basics WWW links for drivers, software, and support Quick access to more informationWhere to look for more information User guide linksPrinter configurations Hp LaserJetSave time Printer featuresPrint with excellent quality Save moneyWalk around Hp LaserJet 1010 series printerEnww Printer control panel Priority input tray Media pathsMain input tray Printer media guidesOutput bin Print cartridge access Print cartridge doorPrinter software Installing printer softwareTo install the print driver for Windows Supported operating systemsTo install the print driver for Windows NT To install printer software for all other operating systemsPrinter properties driver Click Properties, or click Printing PreferencesTo access the printer properties online help Print setting prioritiesPrinter properties online help Software for Macintosh computers Accessing the print driver Mac OSAccessing the print driver Mac OS X Click Print CenterPrinter connections Connecting the USB cableConnecting the parallel cable USB connectionsMedia Choosing paper and other media Media to avoid Media that may damage the printerOptimizing print quality for media types Loading media Specific types of mediaPrinting on transparencies or labels To print transparencies or labelsPrinting on envelopes Printing one envelopePrinting multiple envelopes Printing on envelopes Printing on letterhead and preprinted forms To print letterhead or preprinted formsPrinting on custom-sized media and cardstock To print on custom-sized media or cardstockChapter Printing tasks Accessing the watermark feature Printing watermarksAccessing the multiple pages per sheet feature Printing on both sides of the paper manual duplexing To manually duplexPrinting on both sides of the paper manual duplexing Printing booklets Printing booklets Canceling a print job Understanding print quality settings Using EconoMode Saves toner Maintenance Using HP print cartridges HP policy on non-HP print cartridgesStoring print cartridges Print cartridge life expectancy Saving toner Changing the print cartridge Sets toner into the fabric Cleaning the printer Cleaning the print cartridge areaCleaning the printer Cleaning the printer media path Managing the printer Printer information pages Configuration reportDemo Supported browsers Using the hp toolboxTo view hp toolbox Hp toolbox sections Other linksTroubleshooting tab Status tabAlerts tab Set up status alertsDocumentation tab Settings tab Advanced printer settings windowInformation tab Chapter Problemsolving Is the Ready light on? Finding the solutionIs the printer set up correctly? Can you print a demo page?Does the printed page look like you expected? Is the print quality acceptable?Is the printer communicating with the computer? Contact HP supportCleaning Mode/Engine test Status light patternsReturn to Finding the solution Media handling problems Media handling problems ProblemSolutionPrinted page problems Problem Solution Printed page is different than what appeared on screenPrinter software problems Printer software problems ProblemToner specks Improving print qualityLight print or faded DropoutsToner smear Vertical linesGray background Loose tonerSkew Vertical repetitive defectsMisformed characters Curl or waveWrinkles or creases Toner scatter outlineClearing jams Typical media jam locationsRemoving a jammed Return to Finding the solution Cleaning the pickup roller Failure to complete this procedure might damage the printer Changing the pickup rollerEnww Changing the pickup roller Changing the printer separation pad Changing the printer separation pad Chapter Printer specifications Printer specifications Environmental specifications SpecificationsAcoustic emissions Printer specifications Electrical specifications1 Printer capacities and ratings Printer specifications Physical specificationsPort availability FCC compliance Environmental product stewardship program Protecting the environmentSpare parts and supplies availability PaperMaterial restrictions For more informationMaterial safety data sheet Regulatory statements Declaration of ConformityCanadian DOC regulations Laser safety statementKorean EMI statement Vcci statement Japan Laser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatAppendix a Media specifications Printer media specifications Supported media sizes Paper usage Symptom Problem with paper Solution Guidelines for using mediaPaper Transparencies LabelsLabel construction Envelopes with double-side seams EnvelopesEnvelope construction Envelopes with adhesive strips or flapsCard stock construction Card stock and heavy mediaCard stock guidelines Appendix B Warranty and licensing Hewlett-Packard software license agreement HP Software License TermsHewlett-Packard limited warranty statement Limited warranty for print cartridge life Frequently asked questionsHardware service Extended warranty Guidelines for repacking the printer How to contact HP Ordering supplies Ordering suppliesOrdering information Description or use Order number Appendix D Ordering supplies Index IndexIndex Index Index Page Q2460-90909
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