HP 910 manual Troubleshooting, Error messages, Print cartridge error messages

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11Troubleshooting

•Error messages

•Installation problems

•Power light is on or flashing

•Printer does not print

•Document prints slowly

•Print cartridge problems

•Paper problems

•Photos do not print correctly

•Problems with borderless documents

•Print quality is poor

•Document is misprinted

•If you continue to have problems

Error messages

If an error message displays on the computer screen, check the following topics for a solution:

•Print cartridge error messages

•Other error messages

Print cartridge error messages

If you receive a print cartridge error message, follow these directions.

Incorrect or missing print cartridge message

The printer can only print when the correct print cartridges are installed. If you receive a print cartridge error message, one or both of the print cartridges cannot be used in the printer.

To resolve the problem, follow the instructions in Incorrect or missing print cartridge.

Print cartridge problem message

The printer cannot print if the print cartridges are faulty, or if they are not installed properly.

If you receive a message stating there is a problem with a print cartridge, follow the instructions in Print cartridge is faulty or not installed properly to resolve the problem.

"Print cartridge carriage is stalled" message

If the printer stalls while you are printing a document, follow the instructions in Printer is stalled.

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Troubleshooting

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Contents HP 910 Printer Hewlett-Packard Company notices AccessibilityAcknowledgements VisualContents Troubleshooting MaintenancePrinting tips Printer softwareTechnical information HP supportIndex Section WelcomeChapter Special features Printer at a glance Get startedButtons and lights Power button and light Paper trays Cancel buttonTo unfold the paper trays Unfold the paper traysInput tray Output tray Paper guideTo fold the paper trays Fold the paper traysGet started Print cartridges Use print cartridgesReplace print cartridges To remove plastic tape from a print cartridge Ink-backup modeExit ink-backup mode Ink-backup mode outputConnect the printer Print borderless photos Print photosOrientation Portrait or Landscape PrintPrint photos with a border Click the Printing Shortcuts tab To change the HP Real Life Technologies setting HP Real Life Technologies photo fixPhoto print cartridge Exif Print To install the photo print cartridgeStore and handle photo paper To use the photo print cartridgeSave money when printing photos StorageHandling Print e-mail Print other documentsPrint documents Print letters Print letters Print envelopes Print postcards Print index cards and other small media Print labels Print CD/DVD tattoos Print transparencies Print brochures Print greeting cards Two-sided printing ManualGreeting cards Print Quality Normal Print bookletsLeft Edge Booklet Right Edge Booklet Print posters Paper Type Plain paper Orientation Portrait or Landscape Print iron-on transfersClick Printer Features, and then set Mirror Image to On Printing tips Print a testPrinting shortcuts Create printing shortcuts Set the page orderUse printing shortcuts To create a printing shortcutFast/Economical printing Print multiple pages on a single sheet of paperPrint in grayscale Two-sided printing General Everyday printingPrint preview Select a paper type Set a custom paper sizeChange the print speed or quality To define a custom paper sizePrint quality settings Print resolutionTo view the print resolution Maximum dpiBound two-sided documents Resize a documentPortrait Presentation printingMake the HP Printer the default printer Set default print settingsPrinter software To change the default print settings Printer Properties dialog boxTo open the Printer Properties dialog box Ink Status window Whats This? helpDownload printer software updates To download a printer software updateDownload HP Photosmart Software Install print cartridges MaintenancePrint cartridge combinations Selection numbersInstallation instructions To install a print cartridgePrinting with one print cartridge Slide the print cartridge out of the cradle Align print cartridges Calibrate color Automatically clean print cartridgesMaintain the printer body View estimated ink levelsRemove ink from your skin and clothing Click the Estimated Ink Level tabManually clean print cartridges To prepare to cleanTo manually clean print cartridge contacts Maintain print cartridges Print cartridge storage and handlingPrint cartridge protector To open the printer Toolbox Printer ToolboxTo order print cartridges from your desktop Shop for ink suppliesTroubleshooting Error messagesPrint cartridge error messages Installation problems Other error messagesInstallation program stops Unknown Device message displays Solution To resolve the problemPower light is on or flashing To reinstall the printer softwarePrinter name does not appear If no error message appears If an error message appearsPrinter does not print What the flashing light meansClear the print queue Check the printer cable connectionTo stop and restart the print service Printer is stalledIf the printer still does not print Document prints slowly Solution To verify and install the correct print cartridges Print cartridge problemsIncorrect or missing print cartridge Click the Estimated Ink Levels tabPrint cartridge is faulty or not installed properly Print cartridge is in the wrong slot messageLow on ink Printing in ink-backup mode message Paper problemsTo clear a paper jam Paper jamOut-of-paper message Printer prints on multiple sheets at oncePrinter does not feed paper Photos do not print correctly Problems with borderless documentsCheck the paper tray Check the printer propertiesImage is printed at an angle Fading occurs on the edges of a photoPhoto has an unwanted border For small photo paper with a tear-off tab For small photo paperPrint quality is poor SolutionFaded prints with ink streaks Prints are fadedBlank pages print Document is misprintedDocument does not reflect the new print settings If you continue to have problemsText and images are misaligned Document is printed off-center or at an angleHP support Ink cartridge warranty informationAfter the phone support period Phone support period Placing a callTechnical information Printer specificationsPaper use Material safety data sheetsPlastics Recycling programRegulatory notices FCC statement LED indicator statementTechnical information HP 910 Printer declaration of conformity Index IndexIndex USB