HP 910 manual Power light is on or flashing, Printer name does not appear

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Chapter 11

Printer name does not appear

Solution: If the printer software seems to install correctly, but the printer name does not appear in the list of printers when you click Print on the File menu or in the Printers folder in Control Panel, try reinstalling the printer software.

To reinstall the printer software

1.Quit any antivirus programs or other software programs that are running on the computer.

NOTE: To quit an antivirus program, follow the manufacturer’s instructions.

2.Uninstall the printer software:

a. Insert the printer software CD into the drive, and then follow the onscreen instructions.

NOTE: If the installation program does not start automatically, click your CD drive letter in Windows Explorer, then double-click the setup.exe file. For example, double-click D:\setup.exe.

b. When prompted, click Remove All.

3.Reinstall the printer software:

a. Insert the printer software CD into the drive.

b. Follow the onscreen instructions to finish the installation.

4.Restart the antivirus program.

Power light is on or flashing

Troubleshooting

1Power light

70 Troubleshooting

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Contents HP 910 Printer Accessibility Hewlett-Packard Company noticesAcknowledgements VisualContents Maintenance TroubleshootingPrinting tips Printer softwareHP support Technical informationIndex Welcome SectionChapter Special features Get started Printer at a glanceButtons and lights Power button and light Cancel button Paper traysUnfold the paper trays To unfold the paper traysInput tray Paper guide Output trayFold the paper trays To fold the paper traysGet started Print cartridges Use print cartridgesReplace print cartridges Ink-backup mode To remove plastic tape from a print cartridgeInk-backup mode output Exit ink-backup modeConnect the printer Print photos Print borderless photosPrint Orientation Portrait or LandscapePrint photos with a border Click the Printing Shortcuts tab To change the HP Real Life Technologies setting HP Real Life Technologies photo fixPhoto print cartridge To install the photo print cartridge Exif PrintStore and handle photo paper To use the photo print cartridgeSave money when printing photos StorageHandling Print other documents Print e-mailPrint documents Print letters Print letters Print envelopes Print postcards Print index cards and other small media Print labels Print CD/DVD tattoos Print transparencies Print brochures Print greeting cards Two-sided printing ManualGreeting cards Print booklets Print Quality NormalLeft Edge Booklet Right Edge Booklet Print posters Print iron-on transfers Paper Type Plain paper Orientation Portrait or LandscapeClick Printer Features, and then set Mirror Image to On Printing tips Print a testPrinting shortcuts Set the page order Create printing shortcutsUse printing shortcuts To create a printing shortcutFast/Economical printing Print multiple pages on a single sheet of paperPrint in grayscale Two-sided printing General Everyday printingPrint preview Set a custom paper size Select a paper typeChange the print speed or quality To define a custom paper sizePrint resolution Print quality settingsTo view the print resolution Maximum dpiResize a document Bound two-sided documentsPresentation printing PortraitMake the HP Printer the default printer Set default print settingsPrinter software To change the default print settings Printer Properties dialog boxTo open the Printer Properties dialog box Whats This? help Ink Status windowDownload printer software updates To download a printer software updateDownload HP Photosmart Software Maintenance Install print cartridgesPrint cartridge combinations Selection numbersInstallation instructions To install a print cartridgePrinting with one print cartridge Slide the print cartridge out of the cradle Align print cartridges Automatically clean print cartridges Calibrate colorView estimated ink levels Maintain the printer bodyRemove ink from your skin and clothing Click the Estimated Ink Level tabManually clean print cartridges To prepare to cleanTo manually clean print cartridge contacts Maintain print cartridges Print cartridge storage and handlingPrint cartridge protector Printer Toolbox To open the printer ToolboxShop for ink supplies To order print cartridges from your desktopTroubleshooting Error messagesPrint cartridge error messages Installation problems Other error messagesInstallation program stops Solution To resolve the problem Unknown Device message displaysPower light is on or flashing To reinstall the printer softwarePrinter name does not appear If an error message appears If no error message appearsPrinter does not print What the flashing light meansCheck the printer cable connection Clear the print queueTo stop and restart the print service Printer is stalledIf the printer still does not print Document prints slowly Print cartridge problems Solution To verify and install the correct print cartridgesIncorrect or missing print cartridge Click the Estimated Ink Levels tabPrint cartridge is faulty or not installed properly Print cartridge is in the wrong slot messageLow on ink Paper problems Printing in ink-backup mode messagePaper jam To clear a paper jamOut-of-paper message Printer prints on multiple sheets at oncePrinter does not feed paper Problems with borderless documents Photos do not print correctlyCheck the paper tray Check the printer propertiesImage is printed at an angle Fading occurs on the edges of a photoPhoto has an unwanted border For small photo paper For small photo paper with a tear-off tabSolution Print quality is poorFaded prints with ink streaks Prints are fadedDocument is misprinted Blank pages printIf you continue to have problems Document does not reflect the new print settingsText and images are misaligned Document is printed off-center or at an angleInk cartridge warranty information HP supportPhone support period Placing a call After the phone support periodPrinter specifications Technical informationMaterial safety data sheets Paper usePlastics Recycling programRegulatory notices LED indicator statement FCC statementTechnical information HP 910 Printer declaration of conformity Index IndexIndex USB