HP 910 manual Check the printer cable connection, Clear the print queue

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Chapter 11

•The printer is turned on.

•The print cartridges are the correct print cartridges for the printer and are properly installed.

For more information, see Print cartridges and Installation instructions.

•The paper or other media is correctly loaded in the paper tray.

•The printer cover is closed.

•The rear access door is attached.

Troubleshooting

Check the printer cable connection

If your printer and computer are connected with a USB cable and the devices are not communicating with each other, try the following:

•Make sure the power cord is firmly connected to the printer and plugged into a power outlet.

•Check the USB cable. If you are using an older cable, it might not be working properly. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

•Check the connection from your printer to your computer. Verify that the USB cable is securely plugged into the USB port on the back of your printer. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn your printer off and then on again.

•If you are connecting the printer through a USB hub, make sure the hub is turned on. If the hub is on, try connecting the printer directly to your computer.

•Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn your printer off and then on again.

NOTE: For best printing performance, use a USB 2.0 compatible cable.

Clear the print queue

Cause: When you start a print job, it is sent to a list called the “print queue.” If the printer stops printing before the job is complete, the print job might be stalled in the print queue.

Solution:

To resolve a print job that is stalled in the queue

1.For Windows 2000, click Start, click Settings, and then click Printers. For Windows XP, click Start, and then click Printers and Faxes.

For Windows Vista, click Start, click Control Panel, and then click Printers.

2.Double-click the name of the HP Printer.

3.Click the Printer menu, and then click Pause Printing.

4.Click the Printer menu again, and then click Cancel All Documents.

5.Click Yes to confirm the cancellation.

6.Click the Printer menu, and then uncheck Pause Printing.

7.If there are still documents in the list, restart the computer.

8.After restarting, if there are still documents in the list, repeat steps 1 – 6.

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Contents HP 910 Printer Acknowledgements AccessibilityHewlett-Packard Company notices VisualContents Printing tips MaintenanceTroubleshooting Printer softwareHP support Technical informationIndex Welcome SectionChapter Special features Get started Printer at a glanceButtons and lights Power button and light Cancel button Paper traysUnfold the paper trays To unfold the paper traysInput tray Paper guide Output trayFold the paper trays To fold the paper traysGet started Replace print cartridges Print cartridgesUse print cartridges Ink-backup mode To remove plastic tape from a print cartridgeInk-backup mode output Exit ink-backup modeConnect the printer Print photos Print borderless photosPrint Orientation Portrait or LandscapePrint photos with a border Click the Printing Shortcuts tab Photo print cartridge To change the HP Real Life Technologies settingHP Real Life Technologies photo fix Store and handle photo paper To install the photo print cartridgeExif Print To use the photo print cartridgeHandling Save money when printing photosStorage Print other documents Print e-mailPrint documents Print letters Print letters Print envelopes Print postcards Print index cards and other small media Print labels Print CD/DVD tattoos Print transparencies Print brochures Greeting cards Print greeting cardsTwo-sided printing Manual Print booklets Print Quality NormalLeft Edge Booklet Right Edge Booklet Print posters Print iron-on transfers Paper Type Plain paper Orientation Portrait or LandscapeClick Printer Features, and then set Mirror Image to On Printing shortcuts Printing tipsPrint a test Use printing shortcuts Set the page orderCreate printing shortcuts To create a printing shortcutPrint in grayscale Fast/Economical printingPrint multiple pages on a single sheet of paper Print preview Two-sided printingGeneral Everyday printing Change the print speed or quality Set a custom paper sizeSelect a paper type To define a custom paper sizeTo view the print resolution Print resolutionPrint quality settings Maximum dpiResize a document Bound two-sided documentsPresentation printing PortraitPrinter software Make the HP Printer the default printerSet default print settings To open the Printer Properties dialog box To change the default print settingsPrinter Properties dialog box Whats This? help Ink Status windowDownload HP Photosmart Software Download printer software updatesTo download a printer software update Print cartridge combinations MaintenanceInstall print cartridges Selection numbersPrinting with one print cartridge Installation instructionsTo install a print cartridge Slide the print cartridge out of the cradle Align print cartridges Automatically clean print cartridges Calibrate colorRemove ink from your skin and clothing View estimated ink levelsMaintain the printer body Click the Estimated Ink Level tabTo manually clean print cartridge contacts Manually clean print cartridgesTo prepare to clean Print cartridge protector Maintain print cartridgesPrint cartridge storage and handling Printer Toolbox To open the printer ToolboxShop for ink supplies To order print cartridges from your desktopPrint cartridge error messages TroubleshootingError messages Installation program stops Installation problemsOther error messages Solution To resolve the problem Unknown Device message displaysPrinter name does not appear Power light is on or flashingTo reinstall the printer software Printer does not print If an error message appearsIf no error message appears What the flashing light meansCheck the printer cable connection Clear the print queueIf the printer still does not print To stop and restart the print servicePrinter is stalled Document prints slowly Incorrect or missing print cartridge Print cartridge problemsSolution To verify and install the correct print cartridges Click the Estimated Ink Levels tabLow on ink Print cartridge is faulty or not installed properlyPrint cartridge is in the wrong slot message Paper problems Printing in ink-backup mode messagePaper jam To clear a paper jamPrinter does not feed paper Out-of-paper messagePrinter prints on multiple sheets at once Check the paper tray Problems with borderless documentsPhotos do not print correctly Check the printer propertiesPhoto has an unwanted border Image is printed at an angleFading occurs on the edges of a photo For small photo paper For small photo paper with a tear-off tabFaded prints with ink streaks SolutionPrint quality is poor Prints are fadedDocument is misprinted Blank pages printText and images are misaligned If you continue to have problemsDocument does not reflect the new print settings Document is printed off-center or at an angleInk cartridge warranty information HP supportPhone support period Placing a call After the phone support periodPrinter specifications Technical informationPlastics Material safety data sheetsPaper use Recycling programRegulatory notices LED indicator statement FCC statementTechnical information HP 910 Printer declaration of conformity Index IndexIndex USB
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