HP 910 Photos do not print correctly, Problems with borderless documents, Check the paper tray

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Chapter 11

Photos do not print correctly

If your photos do not print correctly, check the paper tray or printer properties.

•Check the paper tray

•Check the printer properties

Check the paper tray

1.Verify that the photo paper is placed in the paper tray with the side to be printed on facing down.

2.Slide the paper forward until it stops.

3.Slide the paper guide firmly against the edge of the paper.

Do not press the guide so firmly against the paper that the paper bends or curls.

Check the printer properties

Open the Printer Properties dialog box and verify the following options:

Tab

Features

Setting

Size: An appropriate paper size

Paper Type: An appropriate photo paper

Print Quality: Best or Maximum dpi

Problems with borderless documents

If you are having problems with printing borderless documents and photos, observe the guidelines and check the solutions in the following topics:

•Borderless printing guidelines

•Image is printed at an angle

•Fading occurs on the edges of a photo

•Photo has an unwanted border

Troubleshooting

Borderless printing guidelines

When printing borderless photos or brochures, follow these guidelines:

•Verify that the paper size that is specified in the Paper Size drop-down list on the Printing Shortcuts tab matches the size of the paper that is loaded in the paper tray.

•Select the appropriate paper type in the Paper Type drop-down list on the Printing Shortcuts tab.

•If printing in grayscale, select High Quality under Print in Grayscale on the Color tab.

•Do not print borderless documents in ink-backup mode. Always have two print cartridges installed in the printer when printing borderless documents.

For more information, see Ink-backup mode.

80 Troubleshooting

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Contents HP 910 Printer Acknowledgements AccessibilityHewlett-Packard Company notices VisualContents Printing tips MaintenanceTroubleshooting Printer softwareHP support Technical informationIndex Welcome SectionChapter Special features Get started Printer at a glanceButtons and lights Power button and light Cancel button Paper traysUnfold the paper trays To unfold the paper traysInput tray Paper guide Output trayFold the paper trays To fold the paper traysGet started Use print cartridges Print cartridgesReplace print cartridges Ink-backup mode To remove plastic tape from a print cartridgeInk-backup mode output Exit ink-backup modeConnect the printer Print photos Print borderless photosPrint Orientation Portrait or LandscapePrint photos with a border Click the Printing Shortcuts tab HP Real Life Technologies photo fix To change the HP Real Life Technologies settingPhoto print cartridge Store and handle photo paper To install the photo print cartridgeExif Print To use the photo print cartridgeStorage Save money when printing photosHandling Print other documents Print e-mailPrint documents Print letters Print letters Print envelopes Print postcards Print index cards and other small media Print labels Print CD/DVD tattoos Print transparencies Print brochures Two-sided printing Manual Print greeting cardsGreeting cards Print booklets Print Quality NormalLeft Edge Booklet Right Edge Booklet Print posters Print iron-on transfers Paper Type Plain paper Orientation Portrait or LandscapeClick Printer Features, and then set Mirror Image to On Print a test Printing tipsPrinting shortcuts Use printing shortcuts Set the page orderCreate printing shortcuts To create a printing shortcutPrint multiple pages on a single sheet of paper Fast/Economical printingPrint in grayscale General Everyday printing Two-sided printingPrint preview Change the print speed or quality Set a custom paper sizeSelect a paper type To define a custom paper sizeTo view the print resolution Print resolutionPrint quality settings Maximum dpiResize a document Bound two-sided documentsPresentation printing PortraitSet default print settings Make the HP Printer the default printerPrinter software Printer Properties dialog box To change the default print settingsTo open the Printer Properties dialog box Whats This? help Ink Status windowTo download a printer software update Download printer software updatesDownload HP Photosmart Software Print cartridge combinations MaintenanceInstall print cartridges Selection numbersTo install a print cartridge Installation instructionsPrinting with one print cartridge Slide the print cartridge out of the cradle Align print cartridges Automatically clean print cartridges Calibrate colorRemove ink from your skin and clothing View estimated ink levelsMaintain the printer body Click the Estimated Ink Level tabTo prepare to clean Manually clean print cartridgesTo manually clean print cartridge contacts Print cartridge storage and handling Maintain print cartridgesPrint cartridge protector Printer Toolbox To open the printer ToolboxShop for ink supplies To order print cartridges from your desktopError messages TroubleshootingPrint cartridge error messages Other error messages Installation problemsInstallation program stops Solution To resolve the problem Unknown Device message displaysTo reinstall the printer software Power light is on or flashingPrinter name does not appear Printer does not print If an error message appearsIf no error message appears What the flashing light meansCheck the printer cable connection Clear the print queuePrinter is stalled To stop and restart the print serviceIf the printer still does not print Document prints slowly Incorrect or missing print cartridge Print cartridge problemsSolution To verify and install the correct print cartridges Click the Estimated Ink Levels tabPrint cartridge is in the wrong slot message Print cartridge is faulty or not installed properlyLow on ink Paper problems Printing in ink-backup mode messagePaper jam To clear a paper jamPrinter prints on multiple sheets at once Out-of-paper messagePrinter does not feed paper Check the paper tray Problems with borderless documentsPhotos do not print correctly Check the printer propertiesFading occurs on the edges of a photo Image is printed at an anglePhoto has an unwanted border For small photo paper For small photo paper with a tear-off tabFaded prints with ink streaks SolutionPrint quality is poor Prints are fadedDocument is misprinted Blank pages printText and images are misaligned If you continue to have problemsDocument does not reflect the new print settings Document is printed off-center or at an angleInk cartridge warranty information HP supportPhone support period Placing a call After the phone support periodPrinter specifications Technical informationPlastics Material safety data sheetsPaper use Recycling programRegulatory notices LED indicator statement FCC statementTechnical information HP 910 Printer declaration of conformity Index IndexIndex USB