HP 6980 manual After software installation, Printer does not print

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After software installation

Printer does not print

If the printer does not print, verify the following:

The printer is loaded with paper.

The printer is not experiencing a paper jam.

The Print Cartridge Status lights on the front of the printer are not illuminated or flashing.

The printer is selected in the application from which you are attempting to print.

The network is operational and the network hub, switch, router, or Wireless Access Point (WAP) is powered on.

For further troubleshooting information, see the printer online user’s guide installed on the computer.

If each of the above conditions is true, then follow the steps to check the Network light as shown under Check the Network light on page 15.

Network settings are wrong or have changed

If any of the settings displayed on the HP Report page do not match the network settings, or if the network wireless security settings have changed, follow these steps:

1.Connect the Ethernet cable to the printer Ethernet port, and then do one of the following tasks:

For an ad hoc network: connect the Ethernet cable to the computer.

For an infrastructure network: connect the Ethernet cable to the Wireless Access Point or router.

2.Open the printer embedded Web server (EWS). For help opening the EWS, see Embedded Web server (EWS) on page 6.

3.On the EWS, click the Networking tab.

4.Under the Connections heading click Wireless (802.11).

5.Click the Wireless Setup button to run the wireless setup wizard.

6.After the wireless setup wizard has finished, close the EWS, and then disconnect the Ethernet cable.

If the printer still does not print, try the following solutions:

Network authentication protocol is not supported by the printer

If you changed the network authentication protocols on the wireless network after connecting the printer to the network, you might have selected a protocol that is not supported by the printer.

The printer can support WEP authentication, WPA-AES, and WPA-TKIP. The network to which the printer is connected must use one of these authentication protocols or no authentication at all. The printer and the network must be set up to use the same protocol.

Software firewall is blocking access to the printer

If the network uses DHCP or AutoIP to assign IP addresses to network devices, then a software firewall installed on the computer might block access to the printer after the printer is connected to the network and the printer software is installed on the computer.

Network Guide

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Contents HP Deskjet 6980 series Terms and conventions AccessibilityHewlett-Packard Company notices AcknowledgementsContents HP Deskjet 6980 series Print an HP Report HP ReportUnderstand the HP Report URL WirelessNetwork Name Ssid Miscellaneous Embedded Web server EWSItem Meaning Change wireless security settings Under the Connections heading, click Wireless Configure the printer for a software firewallConfigure the printer ProblemAssign the printer a static IP address Get ready SolutionAssign the static IP address Reset the printer to factory default settingsOption Default setting Chapter Connect the Ethernet cable if it is not connected During software installationCheck the Network light Verify that the computer is connected to the network Disable any software firewall running on the computerPlace the printer and the computer on the same subnet Check the Signal Strength Wireless Access Point WAP filters by MAC address Software firewall is blocking access to the printer After software installationNetwork settings are wrong or have changed Under the Connections heading click WirelessPrinter and the computer are not on the same subnet SecureEasySetup setup errorsError message Low signal Chapter Computer cannot find the printer During installationComputer and the printer are on different subnets Computer and the printer are on the same subnet Printer and the computer are on different subnets Click the IP Configuration tab Network settings have changedChapter Page Page Page C8969-90031
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