HP 6980 manual During software installation, Connect the Ethernet cable if it is not connected

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2

Troubleshoot a wireless

 

connection

During software installation

During the software installation process, the setup wizard searches for the printer twice, once when the Ethernet cable is connected to the printer, and then after the Ethernet cable has been removed.

The computer cannot find the printer when the Ethernet cable is connected

If the computer cannot find the printer when the Ethernet cable is connected, verify the following before investigating any of the topics in this section:

All cable connections to the computer and the printer are secure.

The network is operational and the network hub, switch, router, or Wireless Access Point (WAP) is powered on.

The printer is powered on, paper is loaded in the In tray, and the print cartridges are correctly installed.

All applications, including virus protection programs and personal firewalls, are closed or disabled.

If you corrected any of the above, try running the installation wizard again.

Connect the Ethernet cable if it is not connected

Connecting the Ethernet cable to the printer is crucial to successfully configuring the printer to operate on a wireless network.

Use an Ethernet cable to connect the printer to an Ethernet port on the network, such as an available Ethernet port on a Wireless Access Point (WAP), router, hub, or wall socket.

After connecting the cable, rerun the installation wizard. When prompted during the installation, remove the Ethernet cable.

Check the Network light

Check the Network light on the front of the printer. If the Network light is not illuminated, the printer is not connected to the network.

Network Guide

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Contents HP Deskjet 6980 series Terms and conventions AccessibilityHewlett-Packard Company notices AcknowledgementsContents HP Deskjet 6980 series HP Report Print an HP ReportUnderstand the HP Report URL WirelessNetwork Name Ssid Embedded Web server EWS MiscellaneousItem Meaning Change wireless security settings Under the Connections heading, click Wireless Configure the printer for a software firewallConfigure the printer ProblemAssign the printer a static IP address Get ready SolutionAssign the static IP address Reset the printer to factory default settingsOption Default setting Chapter During software installation Connect the Ethernet cable if it is not connectedCheck the Network light Disable any software firewall running on the computer Verify that the computer is connected to the networkPlace the printer and the computer on the same subnet Check the Signal Strength Wireless Access Point WAP filters by MAC address Software firewall is blocking access to the printer After software installationNetwork settings are wrong or have changed Under the Connections heading click WirelessPrinter and the computer are not on the same subnet SecureEasySetup setup errorsError message Low signal Chapter Computer cannot find the printer During installationComputer and the printer are on different subnets Computer and the printer are on the same subnet Printer and the computer are on different subnets Click the IP Configuration tab Network settings have changedChapter Page Page Page C8969-90031
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