HP 6120 manual Installation troubleshooting

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FDR_RG.book Page 14 Wednesday, July 31, 2002 9:38 AM

english

installation troubleshooting, continued

what is the problem?

The printer software seemed to install correctly, but the printer name does not appear when File > Print is selected. The printer is not shown in the Printers folder on the Control Panel.

possible causes...

The printer software was not installed successfully.

to solve the problem...

1.Close any virus protection programs or other software programs that are running on the computer.

2.Insert the printer software CD into the

CD-ROM drive,

3.Follow the onscreen instructions.

If the installation program does not start automatically, then see “to solve the problem...” on page 13.

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Contents Hp deskjet 6120 series printer FDRRG.book Page ii Wednesday, July 31, 2002 938 AM Reference guide Acknowledgements Introducing the hp deskjet 6120 series printer What’s in the boxConnectivity USB cableNetwork WindowsFinding information See For information about PlatformAccessing the user’s guide Viewing the onscreen user’s guideWindows Adobe Acrobat versions of the user’s guideMacintosh Cancel button Resume button and light Power button and lightButtons and lights Print cartridge status lightNetwork configuration Built-in ethernetLights Internal webInstall the printer software TroubleshootingConnect the printer CablesFDRRG.book Page 11 Wednesday, July 31, 2002 938 AM Print cartridges Using print cartridgesReplacing a print cartridge Installation troubleshooting What is the problem?To solve the problem Possible causesInstallation troubleshooting Windows USB Installation troubleshooting Windows USB FDRRG.book Page 17 Wednesday, July 31, 2002 938 AM Troubleshooting ethernet Printer cannot be detected during software installation Software updates Contacting hp supportSupport process Hp support websitesFree phone support period Hp support by phoneEurope, Middle East, and Africa Product repairs Obtaining a warranty extensionSupport phone numbers After the free phone support period Hp printer limited warranty statement Extent of limited warrantyLimitations of warranty Product specifications Regulatory model numberFDRRG.book Page 26 Wednesday, July 31, 2002 938 AM