HP 6120 Installation troubleshooting, What is the problem?, Possible causes, To solve the problem

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FDR_RG.book Page 13 Wednesday, July 31, 2002 9:38 AM

installation troubleshooting

Windows

Use the information in this section if you have problems setting up your HP printer. If you need help after the printer is set up, see the onscreen user’s guide in the Printer Assistant. See “viewing the onscreen user’s guide” on page 6 of this reference guide

for instructions.

english

what is the problem?

The installation program does not start automatically when the CD is inserted.

possible causes...

Auto-run is disabled.

The computer cannot find the autorun.exe program on the printer software CD.

to solve the problem...

1.Insert the printer software CD into the computer’s CD-ROM drive. Be careful to position the CD correctly.

2.Select Start > Run, then click Browse.

3.Browse to the HPPP CD-ROM icon, then click Open.

4.Select Setup, then click Open.

The setup.exe file appears in the Run dialog box.

5.Click OK.

6.Follow the onscreen instructions to install the printer software.

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Image 15 Contents
Hp deskjet 6120 series printer FDRRG.book Page ii Wednesday, July 31, 2002 938 AM Reference guide Acknowledgements What’s in the box Introducing the hp deskjet 6120 series printerWindows ConnectivityUSB cable NetworkSee For information about Platform Finding informationAdobe Acrobat versions of the user’s guide Accessing the user’s guideViewing the onscreen user’s guide WindowsMacintosh Print cartridge status light Cancel buttonResume button and light Power button and light Buttons and lightsInternal web Network configurationBuilt-in ethernet LightsCables Install the printer softwareTroubleshooting Connect the printerFDRRG.book Page 11 Wednesday, July 31, 2002 938 AM Using print cartridges Print cartridgesReplacing a print cartridge Possible causes Installation troubleshootingWhat is the problem? To solve the problemInstallation troubleshooting Windows USB Installation troubleshooting Windows USB FDRRG.book Page 17 Wednesday, July 31, 2002 938 AM Troubleshooting ethernet Printer cannot be detected during software installation Hp support websites Software updatesContacting hp support Support processHp support by phone Free phone support periodEurope, Middle East, and Africa Obtaining a warranty extension Product repairsSupport phone numbers After the free phone support period Extent of limited warranty Hp printer limited warranty statementLimitations of warranty Regulatory model number Product specificationsFDRRG.book Page 26 Wednesday, July 31, 2002 938 AM