HP 6120 manual Troubleshooting ethernet

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FDR_RG.book Page 18 Wednesday, July 31, 2002 9:38 AM

english

troubleshooting: ethernet

Use the information in this section if you have problems setting up your HP printer with its built-in ethernet feature. If you need help after the printer is set up, see the electronic documentation.

what is the problem?

The ethernet cable is connected to the printer, but the Link light is off.

possible causes...

The printer is not powered on.

The ethernet hub or router is not powered on or is malfunctioning.

You are not using a CAT-5 ethernet cable.

The ethernet cable is not securely connected.

to solve the problem...

Press the Power button to power on the printer.

Verify that the hub or router is powered on. Consult the documentation that came with the hub or router to verify that it is working properly.

Use a CAT-5 ethernet cable with a RJ-45 plug to connect the printer to the network.

Verify that the cable is securely connected to the printer and hub or router. The cable snaps into place when the connection is secure.

The ethernet cable is broken.

 

Use a different ethernet cable to connect the

 

 

 

printer to the network.

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Contents Hp deskjet 6120 series printer FDRRG.book Page ii Wednesday, July 31, 2002 938 AM Reference guide Acknowledgements Introducing the hp deskjet 6120 series printer What’s in the boxConnectivity USB cableNetwork WindowsFinding information See For information about PlatformAccessing the user’s guide Viewing the onscreen user’s guideWindows Adobe Acrobat versions of the user’s guideMacintosh Cancel button Resume button and light Power button and lightButtons and lights Print cartridge status lightNetwork configuration Built-in ethernetLights Internal webInstall the printer software TroubleshootingConnect the printer CablesFDRRG.book Page 11 Wednesday, July 31, 2002 938 AM Replacing a print cartridge Using print cartridgesPrint cartridges Installation troubleshooting What is the problem?To solve the problem Possible causesInstallation troubleshooting Windows USB Installation troubleshooting Windows USB FDRRG.book Page 17 Wednesday, July 31, 2002 938 AM Troubleshooting ethernet Printer cannot be detected during software installation Software updates Contacting hp supportSupport process Hp support websitesEurope, Middle East, and Africa Hp support by phoneFree phone support period Support phone numbers After the free phone support period Obtaining a warranty extensionProduct repairs Hp printer limited warranty statement Extent of limited warrantyLimitations of warranty Product specifications Regulatory model numberFDRRG.book Page 26 Wednesday, July 31, 2002 938 AM