HP 6120 manual Printer cannot be detected during software installation

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FDR_RG.book Page 19 Wednesday, July 31, 2002 9:38 AM

troubleshooting: ethernet, continued

what is the problem?

The printer cannot be detected during software installation.

english

possible causes...

The printer is not connected to the network.

The computer is not connected to the network.

The computer cannot discover the printer’s IP address.

to solve the problem...

Connect the printer to the network (see “connect the printer” on page 10).

Verify that the computer is connected to the network.

Windows

1.Print a network configuration page (see “network configuration page” on page 9).

2.Find the printer's IP address (item 7 on the configuration page).

3.On the Identify Printer panel of the software installer, select Specify a printer by address, then click Next.

4.On the Specify Printer panel of the software installer, select IP Address.

5.Enter the printer's IP address in the IP Address box, then click OK.

6.Follow the onscreen instructions to complete the installation.

Macintosh

See “ethernet troubleshooting” in the onscreen user’s guide.

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Hp deskjet 6120 series printer FDRRG.book Page ii Wednesday, July 31, 2002 938 AM Reference guide Acknowledgements What’s in the box Introducing the hp deskjet 6120 series printerUSB cable ConnectivityNetwork WindowsSee For information about Platform Finding informationViewing the onscreen user’s guide Accessing the user’s guideWindows Adobe Acrobat versions of the user’s guideMacintosh Resume button and light Power button and light Cancel buttonButtons and lights Print cartridge status lightBuilt-in ethernet Network configurationLights Internal webTroubleshooting Install the printer softwareConnect the printer CablesFDRRG.book Page 11 Wednesday, July 31, 2002 938 AM Using print cartridges Print cartridgesReplacing a print cartridge What is the problem? Installation troubleshootingTo solve the problem Possible causesInstallation troubleshooting Windows USB Installation troubleshooting Windows USB FDRRG.book Page 17 Wednesday, July 31, 2002 938 AM Troubleshooting ethernet Printer cannot be detected during software installation Contacting hp support Software updatesSupport process Hp support websitesHp support by phone Free phone support periodEurope, Middle East, and Africa Obtaining a warranty extension Product repairsSupport phone numbers After the free phone support period Extent of limited warranty Hp printer limited warranty statementLimitations of warranty Regulatory model number Product specificationsFDRRG.book Page 26 Wednesday, July 31, 2002 938 AM