HP 6120 manual Product repairs, Obtaining a warranty extension

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support phone numbers

If you need help solving a problem, contact HP support using one of the phone numbers on the inside front cover of this book. For the most up-to-date list of phone numbers for your country/ region, refer to HP’s website at www.hp.com/support.

after the free phone support period

After the free phone support period, help is available from HP at an additional cost. Contact your HP dealer or call the support phone number for your country/region to discover the available support options. See “support phone numbers” on page 22.

Remember, online support from HP is always available for free.

product repairs

If there is a problem, follow the recommended support path. If your HP printer is in need of repair, take it to your local HP dealer for a solution. This service is free during the limited warranty period. Beyond the warranty period, a repair charge will be quoted.

obtaining a warranty extension

If you would like to extend the warranty coverage beyond the limited warranty period, contact your local HP dealer.

If your HP dealer does not offer service contracts, call HP directly and ask about our HP service agreements.

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Contents Hp deskjet 6120 series printer FDRRG.book Page ii Wednesday, July 31, 2002 938 AM Reference guide Acknowledgements Introducing the hp deskjet 6120 series printer What’s in the boxConnectivity USB cableNetwork WindowsFinding information See For information about PlatformAccessing the user’s guide Viewing the onscreen user’s guideWindows Adobe Acrobat versions of the user’s guideMacintosh Cancel button Resume button and light Power button and lightButtons and lights Print cartridge status lightNetwork configuration Built-in ethernetLights Internal webInstall the printer software TroubleshootingConnect the printer CablesFDRRG.book Page 11 Wednesday, July 31, 2002 938 AM Using print cartridges Print cartridgesReplacing a print cartridge Installation troubleshooting What is the problem?To solve the problem Possible causesInstallation troubleshooting Windows USB Installation troubleshooting Windows USB FDRRG.book Page 17 Wednesday, July 31, 2002 938 AM Troubleshooting ethernet Printer cannot be detected during software installation Software updates Contacting hp supportSupport process Hp support websitesHp support by phone Free phone support periodEurope, Middle East, and Africa Obtaining a warranty extension Product repairsSupport phone numbers After the free phone support period Hp printer limited warranty statement Extent of limited warrantyLimitations of warranty Product specifications Regulatory model numberFDRRG.book Page 26 Wednesday, July 31, 2002 938 AM