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installation troubleshooting: Windows USB, continued
what is the problem?
When I tried installing the printer software the installation stopped. When I tried installing again, the New Hardware Found Wizard was gone and the USB port was not available.
possible causes...
The operating system terminated the installation before it was complete.
to solve the problem...
1.Close any virus protection programs or other software programs that are running on the computer.
2.Insert the printer software CD into the
CD-ROM drive,
3.Follow the onscreen instructions.
If the installation program does not start automatically, then see “to solve the problem...” on page 13.
Hp deskjet 6120 series printer
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Reference guide
Acknowledgements
Introducing the hp deskjet 6120 series printer
What’s in the box
Network
Connectivity
USB cable
Windows
Finding information
See For information about Platform
Windows
Accessing the user’s guide
Viewing the onscreen user’s guide
Adobe Acrobat versions of the user’s guide
Macintosh
Buttons and lights
Cancel button
Resume button and light Power button and light
Print cartridge status light
Lights
Network configuration
Built-in ethernet
Internal web
Connect the printer
Install the printer software
Troubleshooting
Cables
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Using print cartridges
Print cartridges
Replacing a print cartridge
To solve the problem
Installation troubleshooting
What is the problem?
Possible causes
Installation troubleshooting
Windows USB
Installation troubleshooting Windows USB
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Troubleshooting ethernet
Printer cannot be detected during software installation
Support process
Software updates
Contacting hp support
Hp support websites
Hp support by phone
Free phone support period
Europe, Middle East, and Africa
Obtaining a warranty extension
Product repairs
Support phone numbers After the free phone support period
Hp printer limited warranty statement
Extent of limited warranty
Limitations of warranty
Product specifications
Regulatory model number
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