HP 6120 manual Installation troubleshooting Windows USB

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FDR_RG.book Page 16 Wednesday, July 31, 2002 9:38 AM

english

installation troubleshooting: Windows USB, continued

what is the problem?

When I tried installing the printer software the installation stopped. When I tried installing again, the New Hardware Found Wizard was gone and the USB port was not available.

possible causes...

The operating system terminated the installation before it was complete.

to solve the problem...

1.Close any virus protection programs or other software programs that are running on the computer.

2.Insert the printer software CD into the

CD-ROM drive,

3.Follow the onscreen instructions.

If the installation program does not start automatically, then see “to solve the problem...” on page 13.

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Contents
Hp deskjet 6120 series printer FDRRG.book Page ii Wednesday, July 31, 2002 938 AM Reference guide Acknowledgements Introducing the hp deskjet 6120 series printer What’s in the boxNetwork ConnectivityUSB cable WindowsFinding information See For information about PlatformWindows Accessing the user’s guideViewing the onscreen user’s guide Adobe Acrobat versions of the user’s guideMacintosh Buttons and lights Cancel buttonResume button and light Power button and light Print cartridge status lightLights Network configurationBuilt-in ethernet Internal webConnect the printer Install the printer softwareTroubleshooting CablesFDRRG.book Page 11 Wednesday, July 31, 2002 938 AM Using print cartridges Print cartridgesReplacing a print cartridge To solve the problem Installation troubleshootingWhat is the problem? Possible causesInstallation troubleshooting Windows USB Installation troubleshooting Windows USB FDRRG.book Page 17 Wednesday, July 31, 2002 938 AM Troubleshooting ethernet Printer cannot be detected during software installation Support process Software updatesContacting hp support Hp support websitesHp support by phone Free phone support periodEurope, Middle East, and Africa Obtaining a warranty extension Product repairsSupport phone numbers After the free phone support period Hp printer limited warranty statement Extent of limited warrantyLimitations of warranty Product specifications Regulatory model numberFDRRG.book Page 26 Wednesday, July 31, 2002 938 AM