HP 5700 manual Paper jams and other paper problems, If the printer still does not print

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Chapter 10

If the printer still does not print

1Select the topic below that best describes the problem:

–Paper jam

–Out-of-paper message

–Printer ejects paper

2If the printer still does not print, shut down and then restart your computer.

Paper jams and other paper problems

●Paper jams

●Printer prints on multiple sheets at once

●Printer does not feed paper

●Printer ejects paper

●Out-of-paper message

Paper jams

Caution Do not clear a paper jam from the front of the printer.

Follow these steps to remove a paper jam:

1Press the Resume button.

If the paper jam does not clear, then go to the next step.

2Turn off the printer.

3Remove the rear access door. Press the handle to the right, and then pull out the door.

4Remove any paper that is inside the printer by pulling it out from the back of the printer.

If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer.

5Replace the rear access door.

70	HP Deskjet 5700 Series

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Contents Users Guide Accessibility Hewlett-Packard Company noticesAcknowledgements Contents HP Deskjet 5700 Series HP Deskjet 5700 series printer Special features Printer features Getting startedButtons and lights Power button and light Print Cancel and Resume buttonsPrint Cancel button Print Cartridge Status lightsResume button and light Paper trays Unfolding the paper traysTray Out trayFolding the paper trays Print cartridges Three print cartridges can be used with the printerInk-backup mode Using print cartridgesReplacing print cartridges Everyday printingInk-backup mode output Exiting ink-backup modeInstalled print Result Cartridge Automatic Paper-Type SensorConnecting to the printer Connecting through a networked computerUsing an HP Jetdirect print server NetworkingPrinting photos Printing borderless photosGuidelines Preparing to printPrinting Orientation Portrait or LandscapePrinting photos with a border Using HP digital photography options HP digital photography optionsOpening HP digital photography options Photo print cartridge Installing the photo print cartridge Using the photo print cartridgePhotoREt Maximum dpiUsing advanced color settings Color management Saving money when printing photos Exif PrintStoring and handling photo paper StorageUsers Guide Printing other documents MailLetters Paper type Automatic or Plain paperDocuments Save paper with two-sided printingEnvelopes Print QualityBrochures Type is Automatic or Plain paperGreeting cards Printing borderless brochuresPrinting brochures with borders Postcards Print quality NormalTransparencies Print quality Normal or BestLabels Index cards and other small media Booklets Posters Left edge booklet Right edge bookletType is Automatic or Plain paper Iron-on transfers Type is HP Iron-on Transfer Print quality Normal or Best Printing tips Printing shortcutsSave time Save moneyFast/economical printing General everyday printingSetting default settings for the printer Presentation printingPrinting in grayscale Setting the page order Selecting a print qualityPrinting multiple pages on a single sheet of paper Print preview Setting a custom paper size Using the Automatic Paper-Type Sensor Selecting a paper typeUsing a print task quick set Print task quick setsSelecting a specific paper type Creating a print task quick set Deleting a print task quick setTwo-sided printing Binding typeBook binding Tablet binding Print on both sides Flip pages up Resizing a document Printing on a different paper sizeShrinking or enlarging text and graphics Objective ActionWatermarks Applying an existing watermarkCreating or changing a watermark Using What’s This? help Printer softwarePrinter Properties dialog box Device Status windowUsers Guide Maintenance Installing print cartridgesPrint cartridge combinations Selection numbersInk-backup mode Installation instructionsSetting the auto-on and auto-off feature Aligning print cartridges Calibrating colorCalibrating print quality Auto-onAutomatically cleaning print cartridges Maintaining the printer bodyRemoving ink from your skin and clothing Manually cleaning print cartridges Gathering cleaning suppliesPreparing to clean Cleaning instructionsMaintaining print cartridges Storing print cartridgesUsing the Toolbox Printer ToolboxPrinting a test Viewing estimated ink levels Click the Estimated Ink Level tabTroubleshooting Printer is not printingVerify the following Check the printer lightsPaper jams and other paper problems If the printer still does not printPaper jams Paper weight Printer prints on multiple sheets at oncePrinter does not feed paper Printer ejects paperPhotos are not printing correctly Out-of-paper messageReload the paper tray Check the printer propertiesHorizontal lines appear on a photo Part of the photo is fadedPrint quality is poor Fading occurs on the edges of a photoFading occurs near the edges of a photo Streaks and missing lines Print is fadedBlank pages print Document is misprinted Too much or too little ink appears onText and images are misaligned Document is printed off-center or at an angleProblems with borderless documents Document does not reflect the new print settingsTab Basics Paper/Quality Effects Finishing Setting Envelope is printed at an angleStreaks appear in a light portion of a photo Click the Advanced features button Image is printed at an angleInk smears Fading occurs on the edges of a printout Photo has an unwanted border For most paper typesFor photo paper with a tear-off tab Error messages Other error messagesPrinter lights are on or flashing What the lights indicatePower light is flashing Resume light is flashingPrint Cartridge Status light is on or flashing Printer might be out of paperAll lights are flashing If the light is on and not flashingIf the light is on and flashing Document prints slowly If you continue to have problems Chapter Supplies PaperHP Premium Plus Photo Paper with tear-off tab HP Premium Photo Paper, Matte with tear-off tab USB cables Specifications Printer specificationsEnvironmental information Reduction and eliminationRecycling Energy consumptionPrint cartridge recovery Chapter Index USB