HP 5700 Printer prints on multiple sheets at once, Printer does not feed paper, Paper weight

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6Turn on the printer, and then press the Resume button.

7Print the document.

Note If paper jams occur frequently, try using a heavier paper. See the reference guide for paper weight specifications.

Printer prints on multiple sheets at once

If the printer prints on several sheets at once, check the following:

Paper weight

The printer might print on multiple sheets of paper at once if the paper is under the recommended paper weight. Use paper that is within the recommended specifications. For paper weight specifications, see the reference guide that came with the printer.

Paper might be loaded improperly

The printer might print on multiple sheets of paper at once if the paper is loaded too far toward the back of the printer. Reload the paper into the paper tray, pushing the paper until you feel resistance.

The printer might also print on multiple sheets at once if different paper types are loaded in the In tray. For example, photo paper might be put on top of plain paper. Empty the In tray and load only the paper type that is appropriate for the document that you are printing.

Printer does not feed paper

Try one or more of the following solutions:

Reduce the number of sheets in the paper tray.

Remove the paper from the tray, and then reload it.

Use a different type of paper.

Printer ejects paper

If the printer ejects the paper, try one of the following solutions:

Move the printer away from direct sunlight. The printer might have been placed in direct sunlight, which can affect the Automatic Paper-Type Sensor.

Select a paper type other than Automatic.

If you are performing a color calibration, install both the tri-color and the photo print cartridges.

User's Guide

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Contents Users Guide Hewlett-Packard Company notices AccessibilityAcknowledgements Contents HP Deskjet 5700 Series HP Deskjet 5700 series printer Special features Getting started Printer featuresButtons and lights Print Cancel and Resume buttons Power button and lightPrint Cartridge Status lights Print Cancel buttonResume button and light Unfolding the paper trays Paper traysOut tray TrayFolding the paper trays Three print cartridges can be used with the printer Print cartridgesUsing print cartridges Ink-backup modeReplacing print cartridges Everyday printingExiting ink-backup mode Ink-backup mode outputInstalled print Result Cartridge Automatic Paper-Type SensorConnecting through a networked computer Connecting to the printerUsing an HP Jetdirect print server NetworkingPrinting borderless photos Printing photosGuidelines Preparing to printOrientation Portrait or Landscape PrintingPrinting photos with a border HP digital photography options Using HP digital photography optionsOpening HP digital photography options Photo print cartridge Using the photo print cartridge Installing the photo print cartridgePhotoREt Maximum dpiUsing advanced color settings Color management Exif Print Saving money when printing photosStoring and handling photo paper StorageUsers Guide Mail Printing other documentsPaper type Automatic or Plain paper LettersSave paper with two-sided printing DocumentsPrint Quality EnvelopesType is Automatic or Plain paper BrochuresPrinting borderless brochures Greeting cardsPrinting brochures with borders Print quality Normal PostcardsPrint quality Normal or Best TransparenciesLabels Index cards and other small media Booklets Left edge booklet Right edge booklet PostersType is Automatic or Plain paper Iron-on transfers Type is HP Iron-on Transfer Print quality Normal or Best Printing shortcuts Printing tipsSave time Save moneyGeneral everyday printing Fast/economical printingPresentation printing Setting default settings for the printerPrinting in grayscale Selecting a print quality Setting the page orderPrinting multiple pages on a single sheet of paper Print preview Setting a custom paper size Selecting a paper type Using the Automatic Paper-Type SensorPrint task quick sets Using a print task quick setSelecting a specific paper type Deleting a print task quick set Creating a print task quick setBinding type Two-sided printingBook binding Tablet binding Print on both sides Flip pages up Printing on a different paper size Resizing a documentObjective Action Shrinking or enlarging text and graphicsApplying an existing watermark WatermarksCreating or changing a watermark Printer software Using What’s This? helpPrinter Properties dialog box Device Status windowUsers Guide Installing print cartridges MaintenancePrint cartridge combinations Selection numbersInstallation instructions Ink-backup modeSetting the auto-on and auto-off feature Calibrating color Aligning print cartridgesCalibrating print quality Auto-onMaintaining the printer body Automatically cleaning print cartridgesRemoving ink from your skin and clothing Gathering cleaning supplies Manually cleaning print cartridgesPreparing to clean Cleaning instructionsStoring print cartridges Maintaining print cartridgesPrinter Toolbox Using the ToolboxPrinting a test Click the Estimated Ink Level tab Viewing estimated ink levelsPrinter is not printing TroubleshootingVerify the following Check the printer lightsIf the printer still does not print Paper jams and other paper problemsPaper jams Printer prints on multiple sheets at once Paper weightPrinter does not feed paper Printer ejects paperOut-of-paper message Photos are not printing correctlyReload the paper tray Check the printer propertiesPart of the photo is faded Horizontal lines appear on a photoFading occurs on the edges of a photo Print quality is poorFading occurs near the edges of a photo Print is faded Streaks and missing linesBlank pages print Too much or too little ink appears on Document is misprintedText and images are misaligned Document is printed off-center or at an angleDocument does not reflect the new print settings Problems with borderless documentsTab Basics Paper/Quality Effects Finishing Setting Envelope is printed at an angleStreaks appear in a light portion of a photo Image is printed at an angle Click the Advanced features buttonInk smears Fading occurs on the edges of a printout For most paper types Photo has an unwanted borderFor photo paper with a tear-off tab Other error messages Error messagesWhat the lights indicate Printer lights are on or flashingResume light is flashing Power light is flashingPrint Cartridge Status light is on or flashing Printer might be out of paperIf the light is on and not flashing All lights are flashingIf the light is on and flashing Document prints slowly If you continue to have problems Chapter Paper SuppliesHP Premium Plus Photo Paper with tear-off tab HP Premium Photo Paper, Matte with tear-off tab USB cables Printer specifications SpecificationsReduction and elimination Environmental informationRecycling Energy consumptionPrint cartridge recovery Chapter Index USB