HP R5500 manual UPS does not start, UPS frequently switches between utility and battery power

Page 42

UPS does not start

Action:

1.Be sure that the power cord is plugged in to a utility power receptacle.

2.Check the power source at the utility power receptacle.

UPS frequently switches between utility and battery power

Action:

1.Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 27).

2.Contact a qualified electrician to verify that the utility power is suitable for the UPS.

UPS is in Auto-Bypass mode

Action:

1.If power management software is being used, check the log files to obtain specific error information to help identify the problem.

For more information about the causes of a general fault condition, see the HP Power Manager user guide available for download from the HP website (http://www.hp.com/go/rackandpower).

2.Verify that no blockage of airflow to the front bezel and rear panel exists.

3.If the LED does not turn off, replace the electronics module. ("Replacing the UPS electronics module" on page 32)

UPS is on battery

Action: Save files and shut down connected equipment.

Utility power condition

The utility input voltage is outside the operating range.

Action:

1.Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 27).

2.Contact a qualified electrician to verify that the utility power is suitable for the UPS.

Troubleshooting 42

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Contents HP UPS R5500 User Guide Audience assumptions Contents Spares Warranty information UPS front panel Component identificationUPS R5500 overview This sectionUPS front panel controls Front panel is shown with the bezel removedUPS front panel LED indicators UPS rear panel Repo portERM rear panel Installation PrecautionsPreparing to install the hardware Tools and materials Selecting a siteReadying the equipment Installing the mounting rails Installation Installing the UPS Preparing the rails for integrated shippingRemoving the UPS battery bracket Installing the batteries Replacing the UPS battery bracket Installation Connecting the Repo port Installation Connecting the ground bonding cable Connecting the UPS to utility powerConnecting devices to the UPS Installation Installing the ERM Starting power to the loadInstallation Installation UPS operations Standby modeOperate mode Modes of operationConfiguring the UPS Configure modeAuto-Bypass mode Testing the LEDs Silencing an audible alarmPowering down the UPS Verifying the Repo port connectionPower management Power management softwareMaintenance Removing the UPS front bezelMaintenance Replacing the UPS option card Important battery safety information Battery care and storage guidelinesReplacing the batteries UPS battery replacement procedure Replacing the UPSReplacing the ERM Updating the UPS firmware Troubleshooting LED and audible alarm troubleshootingBattery condition Bypass is out of rangeInput voltage is out of range General alarm conditionInternal UPS fault condition Insufficient warning of low batteriesUPS does not provide the expected backup time Low battery shutdownsSite wiring condition Overload conditionUPS is on battery UPS frequently switches between utility and battery powerUPS is in Auto-Bypass mode Utility power conditionERM physical specifications SpecificationsUPS physical specifications UPS input specificationsUPS output specifications Power protection specificationsVoltage specifications Battery runtime for Intl model Battery specificationsBattery runtime for NA/JPN model Output tolerance specificationsEnvironmental specifications Repo port specificationsUPS spare parts list SparesOrdering spares Hardware options Technical support Before you contact HPHP contact information $250,000 Computer Load Protection Guarantee Warranty informationLimited warranty Pre-Failure Battery WarrantyNotification from power management software Federal Communications Commission notice Regulatory compliance noticesRegulatory compliance identification numbers FCC rating labelClass a equipment Class B equipmentCanadian notice Avis Canadien ModificationsCables European Union regulatory noticeJapanese notice Bsmi notice Battery replacement notice Taiwan battery recycling notice Power cord statement for JapanElectrostatic discharge Preventing electrostatic dischargeGrounding methods to prevent electrostatic discharge Acronyms and abbreviations Index On button, location Operate mode Index
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