HP R5500 manual Technical support, Before you contact HP, HP contact information

Page 49

Technical support

In this section

 

Before you contact HP

49

HP contact information

49

Before you contact HP

 

Be sure to have the following information available before you call HP:

 

Technical support registration number (if applicable)

 

Product serial number

 

Product model name and number

 

Applicable error messages

 

Add-on boards or hardware

 

Third-party hardware or software

 

Operating system type and revision level

 

HP contact information

 

For the name of the nearest HP authorized reseller:

 

In the United States, see the HP US service locator webpage (http://www.hp.com/service_locator).

In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html).

For HP technical support:

In the United States, for contact options see the Contact HP United States webpage (http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:

Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.

If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com).

In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html).

Technical support 49

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Contents HP UPS R5500 User Guide Audience assumptions Contents Spares Warranty information UPS R5500 overview Component identificationUPS front panel This sectionFront panel is shown with the bezel removed UPS front panel controlsUPS front panel LED indicators Repo port UPS rear panelERM rear panel Precautions InstallationPreparing to install the hardware Selecting a site Tools and materialsReadying the equipment Installing the mounting rails Installation Preparing the rails for integrated shipping Installing the UPSRemoving the UPS battery bracket Installing the batteries Replacing the UPS battery bracket Installation Connecting the Repo port Installation Connecting the UPS to utility power Connecting the ground bonding cableConnecting devices to the UPS Installation Starting power to the load Installing the ERMInstallation Installation Operate mode Standby modeUPS operations Modes of operationConfigure mode Configuring the UPSAuto-Bypass mode Silencing an audible alarm Testing the LEDsVerifying the Repo port connection Powering down the UPSPower management software Power managementRemoving the UPS front bezel MaintenanceMaintenance Replacing the UPS option card Battery care and storage guidelines Important battery safety informationReplacing the batteries Replacing the UPS UPS battery replacement procedureReplacing the ERM Updating the UPS firmware LED and audible alarm troubleshooting TroubleshootingBypass is out of range Battery conditionInternal UPS fault condition General alarm conditionInput voltage is out of range Insufficient warning of low batteriesSite wiring condition Low battery shutdownsUPS does not provide the expected backup time Overload conditionUPS is in Auto-Bypass mode UPS frequently switches between utility and battery powerUPS is on battery Utility power conditionUPS physical specifications SpecificationsERM physical specifications UPS input specificationsPower protection specifications UPS output specificationsVoltage specifications Battery runtime for NA/JPN model Battery specificationsBattery runtime for Intl model Output tolerance specificationsRepo port specifications Environmental specificationsSpares UPS spare parts listOrdering spares Hardware options Before you contact HP Technical supportHP contact information Limited warranty Warranty information$250,000 Computer Load Protection Guarantee Pre-Failure Battery WarrantyNotification from power management software Regulatory compliance identification numbers Regulatory compliance noticesFederal Communications Commission notice FCC rating labelClass B equipment Class a equipmentCables ModificationsCanadian notice Avis Canadien European Union regulatory noticeJapanese notice Bsmi notice Battery replacement notice Power cord statement for Japan Taiwan battery recycling noticePreventing electrostatic discharge Electrostatic dischargeGrounding methods to prevent electrostatic discharge Acronyms and abbreviations Index On button, location Operate mode Index
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