HP B6191-90015a manual Support Tools Manager STM

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Support Tools Manager (STM)

4 Support Tools Manager (STM)

The Support Tools Manager (STM) is a platform for online support tools currently available for HP9000 Series 700 and 800 machines.

Upon startup, you connect to a local or remote system. STM displays a map of the hardware configuration. You use this system map to select one or more devices, then run the desired tool (such as a verifier, exerciser, or expert tool) on the selected device(s). Results are displayed on the system map.

NOTE

For the most current information on Support Tools, see our Web site,

 

“Systems Hardware, Diagnostics, and Monitoring,” at

 

http://www.docs.hp.com/hpux/systems/. This Web site also contains

 

additional documents, such as tutorials, quick reference guides, and release

 

information.

 

 

This chapter introduces STM and covers the following topics:

Running STM

Three Interfaces

System Map and Device Icons

Menus and Commands

Getting Result Information (Logs)

Remote Execution

Getting Help

Common Problems

Chapter 4

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Contents Copyright 1999 Hewlett-Packard Company PA-RISC Computer SystemsLegal Notices Page Page Contents EMS Hardware Monitors Printing History Page About This Manual Page Diagnostic/IPR Media Product Overview Media Layout Design of the Diagnostic/IPR MediaHardware Support Tools Overview Support Tools Manager STM System Initial System Loader ISL Standalone Environment Will the OS boot? Will ISL boot from the main disk?Hardware Support Tools Usage Hardware Support Tools Usage Flow Diagram Will the Diagnostic/IPR Media boot?Which online tools should be used? Using the Diagnostic/IPR Media to Run Offline Diagnostics ODE module Tmmgr TM Manager will only be updated to support Changes to Offline Diagnostics as of June 1999 IPRBackward compatible with existing computer systems N-ClassAt the ISL prompt, type the following How to Run ODEs Command Line InterfaceFollowing prompt will then be displayed Following information will be displayedModulename Test Module Manager Tmmgr Running TmmgrTo launch TMMGR, enter the following Ready for execution Below is an example of the system screenAll tests run on this module passed One or more tests run on this module failedBelow is an example test screen Test ScreenInteger must be 12 or greater Environment VariablesLoop CommandsTo select all modules or tests except 3 and 4, enter NextNum is a valid module or test selection number LOGYour PDC are running compatible versions Updating Processor Firmware Using Diagnostic/IPR MediaComputer systems You should see the following three files listedUpdating Processor Firmware Using the Diagnostic/IPR Media Updating Processor Firmware Using the Diagnostic/IPR Media Support Tools Manager STM To start STM and run support tools Running STMWindow graphics terminals or workstations Three InterfacesNon-graphics terminals For running scriptsSystem Map in xstm System Map and Device IconsFollowing figure shows a system map in mstm System Map in mstmSystem Map in cstm Kinds of Support Tools ErrorsDevice A devices conditionMenus and Commands Xstm Menus and CommandsXstm, commands are accessed by means of pull-down menus Mstm Menu Bar and Softkeys Mstm Menus and CommandsFollowing table summarizes the use of the menu bar Command or sub-men uUse the Tab key or the Menu Bar on/off Function keyMstm Menus and Commands Mstm Shortcut Keys Cstm Menus and Commands Sample Failure Log in xstm Getting Result Information LogsPossible UI and UUT Connections Remote ExecutionImproving Performance Distributed StructureKinds of Help Getting Help11 Sample Online Help in xstm for FW Update Tool Common Problems Exercisers sometimes enter a Hung stateUser interface will not connect to a machine Device in the STM map is Unknown or its icon is blank Slow response to user commandsNo tools are available for a particular device Device Select Class command did not workCommon Problems Chapter Manpages xstm1M,mstm1M, and cstm1M Support Tools Manager HP-UX 9000 Series 800/700EMS Hardware Monitors HP Predictive Support How the Process WorksWhat HP Predictive Support Covers HP Predictive Support LIF-LOAD HP-UX 9000 Series 800 and 700 Systems Move the new kernel, as indicated, and reboot your system RebootDart32 CD-ROM should now be accessible. You may now execute Procedure immediately following the next noteClaimed Device Chapter Specify Source Window Software Selection Window Listing Available Online Diagnostic CD-ROM Products Marking Products to Be Installed First Confirmation Window This Completes the Procedure for Installing Support Tools Chapter Appendix a Operating Environment To execute COPYUTIL, boot to ISL, then type Quick Start InstructionsExecuting Copyutil 100% completed Restored Successful Quick Start Instructions EMS Hardware Monitors Enabling Hardware Monitoring Enabling Hardware Monitoring Appendix B Enabling Hardware Monitoring Iotest LIF-LOAD,60 Index

B6191-90015a specifications

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