HP B6191-90015a manual Device in the STM map is Unknown or its icon is blank

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Support Tools Manager (STM)

Common Problems

The diagmond demon is automatically started for customers when they boot. It also happens automatically when you update the diagnostic system, as that also forces a reboot, which launches diagmond. If diagnostics are installed on the system but diagmond is not running, you can start it in one of two ways (you need to be root for both cases):

1.Type /usr/sbin/stm/uut/bin/sys/diagmond

2.Run xstm, mstm, or cstm and perform a local-startup:

•xstm: File->Administration->Local Startup

•mstm: file, admin, LOCAL STARTUP

•cstm: localstartup (lsu)

If diagmond won't stay up, follow the standard procedure to figure out why. Run xstm, mstm, or cstm locally and look at the Local UUT Logs:

•cstm: localsyslog

•mstm: file, admin, local uut logs, sys act log

•xstm: File->Administration->Local UUT Logs->System Activity Logs

A device in the STM map is "Unknown" or its icon is blank.

This problem typically occurs if the driver that is associated with the device is not recognized by STM. Please report all unknown devices through STARS. Include the following information:

•The contents of the Scan HW Log.

•The output of the "Device — >Current Device Status" STM command.

•The output of the ioscan -kFHP-UX command.

•The type of device and its product number (if known).

Slow response to user commands.

When many tools are started simultaneously, STM may be slow to respond to user commands. This is due primarily to the messaging traffic between the tools and STM which is particularly heavy when tools are first run. During this time, one or more tools may enter a "Hung" state.

These problems should disappear once all of the tools have gotten through the start-up phase.

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Chapter 4

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Contents PA-RISC Computer Systems Copyright 1999 Hewlett-Packard CompanyLegal Notices Page Page Contents EMS Hardware Monitors Printing History Page About This Manual Page Diagnostic/IPR Media Product Overview Design of the Diagnostic/IPR Media Media LayoutHardware Support Tools Overview Support Tools Manager STM System Initial System Loader ISL Standalone Environment Will ISL boot from the main disk? Will the OS boot?Hardware Support Tools Usage Will the Diagnostic/IPR Media boot? Hardware Support Tools Usage Flow DiagramWhich online tools should be used? Using the Diagnostic/IPR Media to Run Offline Diagnostics Changes to Offline Diagnostics as of June 1999 IPR ODE module Tmmgr TM Manager will only be updated to supportBackward compatible with existing computer systems N-ClassHow to Run ODEs Command Line Interface At the ISL prompt, type the followingFollowing prompt will then be displayed Following information will be displayedModulename Running Tmmgr Test Module Manager TmmgrTo launch TMMGR, enter the following Below is an example of the system screen Ready for executionAll tests run on this module passed One or more tests run on this module failedTest Screen Below is an example test screenEnvironment Variables Integer must be 12 or greaterCommands LoopNext To select all modules or tests except 3 and 4, enterLOG Num is a valid module or test selection numberUpdating Processor Firmware Using Diagnostic/IPR Media Your PDC are running compatible versionsComputer systems You should see the following three files listedUpdating Processor Firmware Using the Diagnostic/IPR Media Updating Processor Firmware Using the Diagnostic/IPR Media Support Tools Manager STM Running STM To start STM and run support toolsThree Interfaces Window graphics terminals or workstationsNon-graphics terminals For running scriptsSystem Map and Device Icons System Map in xstmSystem Map in mstm Following figure shows a system map in mstmSystem Map in cstm Errors Kinds of Support ToolsDevice A devices conditionXstm Menus and Commands Menus and CommandsXstm, commands are accessed by means of pull-down menus Mstm Menus and Commands Mstm Menu Bar and SoftkeysCommand or sub-men u Following table summarizes the use of the menu barUse the Tab key or the Menu Bar on/off Function keyMstm Menus and Commands Mstm Shortcut Keys Cstm Menus and Commands Getting Result Information Logs Sample Failure Log in xstmRemote Execution Possible UI and UUT ConnectionsDistributed Structure Improving PerformanceGetting Help Kinds of Help11 Sample Online Help in xstm for FW Update Tool Exercisers sometimes enter a Hung state Common ProblemsUser interface will not connect to a machine Slow response to user commands Device in the STM map is Unknown or its icon is blankDevice Select Class command did not work No tools are available for a particular deviceCommon Problems Chapter Support Tools Manager HP-UX 9000 Series 800/700 Manpages xstm1M,mstm1M, and cstm1MEMS Hardware Monitors How the Process Works HP Predictive SupportWhat HP Predictive Support Covers HP Predictive Support LIF-LOAD HP-UX 9000 Series 800 and 700 Systems Reboot Move the new kernel, as indicated, and reboot your systemDart32 CD-ROM should now be accessible. You may now execute Procedure immediately following the next noteClaimed Device Chapter Specify Source Window Software Selection Window Listing Available Online Diagnostic CD-ROM Products Marking Products to Be Installed First Confirmation Window This Completes the Procedure for Installing Support Tools Chapter Appendix a Operating Environment Quick Start Instructions To execute COPYUTIL, boot to ISL, then typeExecuting Copyutil 100% completed Restored Successful Quick Start Instructions EMS Hardware Monitors Enabling Hardware Monitoring Enabling Hardware Monitoring Appendix B Enabling Hardware Monitoring Index Iotest LIF-LOAD,60

B6191-90015a specifications

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