HP B6191-90015a manual Kinds of Support Tools, Device, A devices condition, Errors

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Support Tools Manager (STM)

Kinds of Support Tools

Kinds of Support Tools

To use the diagnostics and support tools, the user first invokes one of the user interface modules (xstm, mstm, or cstm), selects one or more devices, and invokes one of the following tools to specify what type of operation is to be performed on the device(s):

Information

Creates a log of information specific to one device, including the product

 

identifier, a description of the device, the hardware path to the device, the

 

vendor, and the firmware revision code, if firmware is present in the

 

device.

Verify

If available, performs a simple test of component function, providing a

 

"pass/fail" indication of device condition; typically, this is the first level test

 

of a device's condition.

Diagnose

If available, runs a diagnostic program on the device, which is designed to

 

detect and isolate faulty hardware on that device. Diagnose tools equire a

 

Support Class or Node license.

Exercise

If available, stresses the device or subsystem. This function is useful in

 

providing very high confidence verification, and in detecting intermittent

 

errors.

Firmware Update Initiates the firmware update process for a selected device. While the user interface to the firmware update tools is generic, the tools themselves are device-specific.

Expert Tools Are device specific troubleshooting utilities for use by sophisticated users. Their functionality varies from tool to tool, but they are intended to be interactive, and rely on you to provide information necessary to perform a particular task. Expert tools require a Support Class or Node license, or in some cases an HP-only license.

Utilities Are support tools which are not device specific. Current tools include logtool (for reading system logs) and a disk copy utility. Most utilities do not require a license.

Verifiers, exercisers and information tools require no license to run. Some of the other tools may require a license. To see the license level required for the tools available on a device, perform a “current device status” request on the device. For example in xstm, select the device, then select “Current Device Status” from the Device pull-down menu.

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Contents Copyright 1999 Hewlett-Packard Company PA-RISC Computer SystemsLegal Notices Page Page Contents EMS Hardware Monitors Printing History Page About This Manual Page Diagnostic/IPR Media Product Overview Media Layout Design of the Diagnostic/IPR MediaHardware Support Tools Overview Support Tools Manager STM System Initial System Loader ISL Standalone Environment Will the OS boot? Will ISL boot from the main disk?Hardware Support Tools Usage Hardware Support Tools Usage Flow Diagram Will the Diagnostic/IPR Media boot?Which online tools should be used? Using the Diagnostic/IPR Media to Run Offline Diagnostics N-Class Changes to Offline Diagnostics as of June 1999 IPRODE module Tmmgr TM Manager will only be updated to support Backward compatible with existing computer systemsFollowing information will be displayed How to Run ODEs Command Line InterfaceAt the ISL prompt, type the following Following prompt will then be displayedModulename Test Module Manager Tmmgr Running TmmgrTo launch TMMGR, enter the following One or more tests run on this module failed Below is an example of the system screenReady for execution All tests run on this module passedBelow is an example test screen Test ScreenInteger must be 12 or greater Environment VariablesLoop CommandsTo select all modules or tests except 3 and 4, enter NextNum is a valid module or test selection number LOGYou should see the following three files listed Updating Processor Firmware Using Diagnostic/IPR MediaYour PDC are running compatible versions Computer systemsUpdating Processor Firmware Using the Diagnostic/IPR Media Updating Processor Firmware Using the Diagnostic/IPR Media Support Tools Manager STM To start STM and run support tools Running STMFor running scripts Three InterfacesWindow graphics terminals or workstations Non-graphics terminalsSystem Map in xstm System Map and Device IconsFollowing figure shows a system map in mstm System Map in mstmSystem Map in cstm A devices condition ErrorsKinds of Support Tools DeviceMenus and Commands Xstm Menus and CommandsXstm, commands are accessed by means of pull-down menus Mstm Menu Bar and Softkeys Mstm Menus and CommandsFunction key Command or sub-men uFollowing table summarizes the use of the menu bar Use the Tab key or the Menu Bar on/offMstm Menus and Commands Mstm Shortcut Keys Cstm Menus and Commands Sample Failure Log in xstm Getting Result Information LogsPossible UI and UUT Connections Remote ExecutionImproving Performance Distributed StructureKinds of Help Getting Help11 Sample Online Help in xstm for FW Update Tool Common Problems Exercisers sometimes enter a Hung stateUser interface will not connect to a machine Device in the STM map is Unknown or its icon is blank Slow response to user commandsNo tools are available for a particular device Device Select Class command did not workCommon Problems Chapter Manpages xstm1M,mstm1M, and cstm1M Support Tools Manager HP-UX 9000 Series 800/700EMS Hardware Monitors HP Predictive Support How the Process WorksWhat HP Predictive Support Covers HP Predictive Support LIF-LOAD HP-UX 9000 Series 800 and 700 Systems Procedure immediately following the next note RebootMove the new kernel, as indicated, and reboot your system Dart32 CD-ROM should now be accessible. You may now executeClaimed Device Chapter Specify Source Window Software Selection Window Listing Available Online Diagnostic CD-ROM Products Marking Products to Be Installed First Confirmation Window This Completes the Procedure for Installing Support Tools Chapter Appendix a Operating Environment To execute COPYUTIL, boot to ISL, then type Quick Start InstructionsExecuting Copyutil 100% completed Restored Successful Quick Start Instructions EMS Hardware Monitors Enabling Hardware Monitoring Enabling Hardware Monitoring Appendix B Enabling Hardware Monitoring Iotest LIF-LOAD,60 Index

B6191-90015a specifications

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