HP B6191-90015a manual Hardware Support Tools Usage, Will the OS boot?

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Hardware Support Tools Overview

Hardware Support Tools Usage

Hardware Support Tools Usage

Each one of the products described above plays a role in the overall system troubleshooting strategy. Figure 2-1contains a simple flow diagram that outlines the intended use of the hardware support tools. Please note that this diagram is not intended to cover every aspect and corner case of system troubleshooting, but rather to provide an overall picture of what roles the various products play in troubleshooting systems.

As can be seen from the flow diagram, the basic assumption is that if the system can boot to the operating system prompt, it is generally desirable to do so. In a majority of cases, the system is probably already booted and it is not desirable to take it down to run diagnostics. If there are problems with the hardware, the online support tools should be used to attempt to troubleshoot them. If the system will not boot, the offline tools from the Diagnostic/IPR Media should be used to troubleshoot the problem with the intent of getting the system to boot again. Once booted, the online tools can be used if any further testing is desired.

Of course, before altering the state of a system that is exhibiting problems, it is crucial to record any error messages, symptoms, etc., before proceeding. This information may be very valuable later on in determining what action to take to isolate the problem cause.

The following key decisions drive the troubleshooting strategy as outlined in the flow diagram:

Will the OS boot?

This step determines whether or not the online versus offline support tools can be used. If the OS cannot boot, the offline tools are the only option. If the OS can boot, the recommendation is to use the online tools. Of course, the user still has the option of taking down the system and using the offline tools if it is so desired.

Will ISL boot from the main disk?

If the machine will boot to ISL from the main disk, the user would typically run the offline tools to troubleshoot the problem that is preventing the system from booting to the OS. The hardware problems that would be common here would be problems with the boot disk or other disks on the system that are used during boot; problems with the boot path that only manifest themselves under a load; configuration problems, etc. Great care must be taken when running the ODE disk tools, since they can alter data on the disk. Backups of all OS and user files should be available, in case they need to be restored after the disk is repaired.

After ODE has been run and any problems that were encountered are fixed, the user should again try to boot to the OS. If boot is successful, the online tools can be used for any further testing that is desired. If the OS will still not boot, the user should continue the troubleshooting process by turning to the Diagnostic/IPR Media.

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Contents PA-RISC Computer Systems Copyright 1999 Hewlett-Packard CompanyLegal Notices Page Page Contents EMS Hardware Monitors Printing History Page About This Manual Page Diagnostic/IPR Media Product Overview Design of the Diagnostic/IPR Media Media LayoutHardware Support Tools Overview Support Tools Manager STM System Initial System Loader ISL Standalone Environment Will ISL boot from the main disk? Will the OS boot?Hardware Support Tools Usage Will the Diagnostic/IPR Media boot? Hardware Support Tools Usage Flow DiagramWhich online tools should be used? Using the Diagnostic/IPR Media to Run Offline Diagnostics Changes to Offline Diagnostics as of June 1999 IPR ODE module Tmmgr TM Manager will only be updated to supportBackward compatible with existing computer systems N-ClassHow to Run ODEs Command Line Interface At the ISL prompt, type the followingFollowing prompt will then be displayed Following information will be displayedModulename Running Tmmgr Test Module Manager TmmgrTo launch TMMGR, enter the following Below is an example of the system screen Ready for executionAll tests run on this module passed One or more tests run on this module failedTest Screen Below is an example test screenEnvironment Variables Integer must be 12 or greaterCommands LoopNext To select all modules or tests except 3 and 4, enterLOG Num is a valid module or test selection numberUpdating Processor Firmware Using Diagnostic/IPR Media Your PDC are running compatible versionsComputer systems You should see the following three files listedUpdating Processor Firmware Using the Diagnostic/IPR Media Updating Processor Firmware Using the Diagnostic/IPR Media Support Tools Manager STM Running STM To start STM and run support toolsThree Interfaces Window graphics terminals or workstationsNon-graphics terminals For running scriptsSystem Map and Device Icons System Map in xstmSystem Map in mstm Following figure shows a system map in mstmSystem Map in cstm Errors Kinds of Support ToolsDevice A devices conditionXstm Menus and Commands Menus and CommandsXstm, commands are accessed by means of pull-down menus Mstm Menus and Commands Mstm Menu Bar and SoftkeysCommand or sub-men u Following table summarizes the use of the menu barUse the Tab key or the Menu Bar on/off Function keyMstm Menus and Commands Mstm Shortcut Keys Cstm Menus and Commands Getting Result Information Logs Sample Failure Log in xstmRemote Execution Possible UI and UUT ConnectionsDistributed Structure Improving PerformanceGetting Help Kinds of Help11 Sample Online Help in xstm for FW Update Tool Exercisers sometimes enter a Hung state Common ProblemsUser interface will not connect to a machine Slow response to user commands Device in the STM map is Unknown or its icon is blankDevice Select Class command did not work No tools are available for a particular deviceCommon Problems Chapter Support Tools Manager HP-UX 9000 Series 800/700 Manpages xstm1M,mstm1M, and cstm1MEMS Hardware Monitors How the Process Works HP Predictive SupportWhat HP Predictive Support Covers HP Predictive Support LIF-LOAD HP-UX 9000 Series 800 and 700 Systems Reboot Move the new kernel, as indicated, and reboot your systemDart32 CD-ROM should now be accessible. You may now execute Procedure immediately following the next noteClaimed Device Chapter Specify Source Window Software Selection Window Listing Available Online Diagnostic CD-ROM Products Marking Products to Be Installed First Confirmation Window This Completes the Procedure for Installing Support Tools Chapter Appendix a Operating Environment Quick Start Instructions To execute COPYUTIL, boot to ISL, then typeExecuting Copyutil 100% completed Restored Successful Quick Start Instructions EMS Hardware Monitors Enabling Hardware Monitoring Enabling Hardware Monitoring Appendix B Enabling Hardware Monitoring Index Iotest LIF-LOAD,60

B6191-90015a specifications

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