HP 17XL261, 17XL266, 17XL274, 17XL265, 17XL264 manual Diagnostic Error Codes

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Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378

Diagnostic Error Codes

Diagnostic error codes are displayed if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify subassemblies with possible damage or defects.

The following tables list error codes, a description of the error condition, and the action required to resolve the error condition.

Important: Retest the system after completing each step. If the problem is resolved, do not proceed with the remaining steps.

For the removal and replacement of a particular subassembly, see Removal and Replacement Procedures.

Select error codes by number or type:

101 through 114 (pg 11)	Processor Test
200 through 215 (pg 11)	Memory Test
300 through 304 (pg 12)	Keyboard Test
401 through 403 (pg 12)	Parallel Printer Test
501 through 516 (pg 15)	Video Test
600 through 699 (pg 13)	Diskette Drive Test
1101 (pg 13)	Serial Test
1701 through 1736 (pg 14)	Hard Drive Test
2402 through 2418 (pg 16)	Video Test
2419 through 2456 (pg 17)	Video Test
2458 through 2480 (pg 17)	Video Test
3206 (pg 18)	Audio Test
3301 through 6623 (pg 18)	DVD or CD Test
8601 through 8602 (pg 18)	TouchPad Pointing Device Test

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Contents Welcome to the Maintenance & Service Guide MSG Using this Guide Before You Begin Preface Locating Additional Information Product Description XL262 XL260XL261 XL264Presario 1700 Series XL360 XL361XL362 XL365 XL363XL364 XL366XL367 XL368XL369 XL370 XL371XL372 DVD XL376 XL377XL378 Front of Unit DescriptionInternet Zone Buttons and Lights Front Bezel Components Right-Side Components with CD, DVD, or CD-RW Installed SuperDisk is available on select models Left-Side Components Underneath the Unit Rear Connectors QuikDock Components Stand-Alone Battery Pack Power Requirements Computer SpecificationsWeight AC Power RequirementsShock Relative Humidity noncondensingAltitude VibrationAddress System Function Shipping Configuration System I/O AddressSystem Memory Catalog Memory Address DevicesF4FFFFFF Specification 12.1-in. TFT 13.3-in. TFT 14.1-in. TFT Specification AHr Li-ionDiskette Drive Specification In. DriveHard Drives Specification 12.0 GB 10.0 GB Specification 15.0 GB 20.0 GB 32.0 GBDVD Drive CD or DVD DriveCD ROM Drive CD-RW DriveParallel Connector Pin Signal Pin AssignmentsSvga Connector ConnectorPin Signal Universal Serial Bus Connector ConnectorPin SignalExternal VGA Monitor Connector ConnectorPin Signal Modem Connector ConnectorPin SignalPort Replicator Connector PinSignal LAN Connector Pin SignalBattery and Power Management Activation Standby Mode Hibernation Mode Off Mode AutomaticIndicators ManualPower Scheme Always On AC Power Battery PowerPortable Home Laptop Office Desk Default Alarm Settings Setting Low Battery Critical BatteryRecovering From a Loss of Electrical Power Increasing Battery Pack Operating Time Battery Charge Time Li-ION Battery Pack Maximizing the Energy StoredDisposing of a Used Battery Pack Troubleshooting Preliminary StepsClearing the Power-On Password Presario 1700 Series Power-On Self-Test Post System Options Not SetProbable Cause Recommended Action Keyboard or System Unit Error Probable Cause XX000YZZ 201-Memory Error Probable CauseKeyboard Error Probable Cause Diskette Controller Error Probable CauseCompaq Diagnostics Primary Hard Drive 0 Failure Probable CauseHard Drive Controller Probable Cause Presario 1700 Series Computer Checkup Test View System Information Inspect Select the item you want to view from the following listDiagnostic Error Codes Processor Test Error Codes Error Code Description Recommended ActionKeyboard Test Error Codes Serial Test Error Codes Hard Drive Test Error Codes Description Recommended Action Video Test Error Codes Video Test Error Codes Description Recommended Action Presario 1700 Series Audio Test Error Codes Troubleshooting without Diagnostics Before Replacing PartsSolving Minor Problems Solving Audio Problems Probable Cause SolutionSolving Battery Pack/Gauge Problems Probable Cause Solution Replace the RTC batteryPresario 1700 Series Solving CD and DVD Drive Problems Solving CD or DVD Drive Problems Probable Cause SolutionsSolving Diskette Drive Problems Solving Diskette Drive Problems Probable Cause SolutionsSolving Display Problems Probable Cause Solutions Fn+F8Solving Display Problems Probable Cause Solution Presario 1700 Series Solving Hard Drive Problems Solving Hardware Installation ProblemsSolving Hard Drive Problems Probable Cause Solutions Solving Keyboard/Numeric Keypad Problems Solving Memory ProblemsSolving Memory Problems Probable Cause Solutions Solving PC Card Problems Solving PC Card Problems Probable Cause SolutionsSee Specifications to verify address Solving Power Problems Solving Power Problems Probable Cause SolutionsSolving Printer Problems Solving Printer Problems Probable Cause SolutionsSolving TouchPad/Pointing Device Problems Contacting Compaq Support Shipping PreparationRemoval Sequence Electrostatic Discharge Generating StaticTool and Software Requirements ScrewsConnectors and Plastic Parts CablesZIF Connectors Speaker Assembly Cable Preparing the Notebook for Disassembly Removal Procedures QuikDockBattery Hard Drive FutureBay LED Button Bezel System Memory Keyboard Heatspreader Heatsink Assembly Fan Assembly Processor Presario 1700 Series Keyboard Cable Connection Modem/NIC Combo Card Presario 1700 Series Display Panel From Presario 1700 Series Grasp the panel assembly and lift up to remove it CPU Top Cover with TouchPad/Palmrest Removing the CPU Top Cover with TouchPad/Palmrest Presario 1700 Series Sub IO Board Removing the Sub IO Board Presario 1700 Series System Board Bracket Presario 1700 Series Press the button on the side of the card-bus bezel Left and Right Speaker Assembly Parts Catalog Spare Part ItemsBoards Display Panel Assembly Spare Part ItemMass Storage Devices Miscellaneous Hardware Miscellaneous Hardware/Plastics Kit Part Numbers & Availability XL260 Model XL261 Models Build-to-Order ItemsXL262 Model XL264 Models Build-to-Order Items XL265 Model XL266 Models Build-to-Order ItemsXL274 Model XL275 Models Build-to-Order Items XL360 Model XL361 Models Build-to-Order ItemsXL362 Model XL363 Build-to-Order Items XL364 Models XL365 Model Build-to-Order ItemsXL366 Models XL367 Model Build-to-Order Items XL368 Models XL369 Model Build-to-Order ItemsXL370 Models XL371 Model Build-to-Order Items XL372 Models XL373 Model Build-to-Order ItemsXL374 Model XL375 Models Build-to-Order Items XL376 Model XL377 Models Build-to-Order ItemsDocumentation and Software XL378 Model Xltbd Model Build-to-Order ItemsAlphabetical Spares Listing Compaq WinME Operating System Guide US/PR Microsoft Millennium Guide After 9/24/00 Speakers Sub Board

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