HP 17XL265, 17XL266, 17XL274 Audio Test Error Codes, Error Code Description Recommended Action

Page 62

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378

		Audio Test Error Codes
Error Code	Description		Recommended Action

3206-xx

Audio System Internal Error

Replace the system board and retest.

TouchPad/Pointing Device Interface Test Error Codes

Error Code	Description	Recommended Action

8601-xx

8602-xx

Mouse test failed

Interface test failed

The following steps apply to error codes

8601-xx through 8602-xx:

1.Replace the TouchPad and retest.

2.Replace the system board and retest.

DVD or CD Drive Test Error Codes

Error Code	Description	Recommended Action

3301-xx

3305-xx

6600-xx

6605-xx

6608-xx

6623-xx

DVD or CD drive read test failed

DVD or CD drive seek test failed

ID test failed

Read test failed

Controller test failed

Random read test failed

The following steps apply to error codes

3301-xx through 6623-xx:

1.Replace the DVD or CD and retest.

2.Verify that the speakers are connected.

3.Verify that drivers are loaded and properly installed.

4.Replace the DVD or CD drive and retest.

5.Replace the system board and retest.

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Contents Welcome to the Maintenance & Service Guide MSG Using this Guide Before You Begin Preface Locating Additional Information Product Description XL262 XL260XL261 XL264Presario 1700 Series XL362 XL360XL361 XL365 XL363XL364 XL366XL369 XL367XL368 XL372 XL370XL371 DVD XL378 XL376XL377 Front of Unit DescriptionInternet Zone Buttons and Lights Front Bezel Components Right-Side Components with CD, DVD, or CD-RW Installed SuperDisk is available on select models Left-Side Components Underneath the Unit Rear Connectors QuikDock Components Stand-Alone Battery Pack Power Requirements Computer SpecificationsWeight AC Power RequirementsShock Relative Humidity noncondensingAltitude VibrationAddress System Function Shipping Configuration System I/O AddressSystem Memory Catalog Memory Address DevicesF4FFFFFF Specification 12.1-in. TFT 13.3-in. TFT 14.1-in. TFT Specification AHr Li-ionDiskette Drive Specification In. DriveHard Drives Specification 12.0 GB 10.0 GB Specification 15.0 GB 20.0 GB 32.0 GBDVD Drive CD or DVD DriveCD ROM Drive CD-RW DriveParallel Connector Pin Signal Pin AssignmentsSvga Connector ConnectorPin Signal Universal Serial Bus Connector ConnectorPin SignalExternal VGA Monitor Connector ConnectorPin Signal Modem Connector ConnectorPin SignalPort Replicator Connector PinSignal LAN Connector Pin SignalBattery and Power Management Activation Standby Mode Hibernation Mode Off Mode AutomaticIndicators ManualPortable Home Laptop Office Desk Power Scheme Always On AC PowerBattery Power Default Alarm Settings Setting Low Battery Critical BatteryRecovering From a Loss of Electrical Power Increasing Battery Pack Operating Time Battery Charge Time Li-ION Battery Pack Maximizing the Energy StoredDisposing of a Used Battery Pack Troubleshooting Preliminary StepsClearing the Power-On Password Presario 1700 Series Probable Cause Recommended Action Power-On Self-Test PostSystem Options Not Set Keyboard or System Unit Error Probable Cause XX000YZZ 201-Memory Error Probable CauseKeyboard Error Probable Cause Diskette Controller Error Probable CauseHard Drive Controller Probable Cause Compaq DiagnosticsPrimary Hard Drive 0 Failure Probable Cause Presario 1700 Series Computer Checkup Test View System Information Inspect Select the item you want to view from the following listDiagnostic Error Codes Processor Test Error Codes Error Code Description Recommended ActionKeyboard Test Error Codes Serial Test Error Codes Hard Drive Test Error Codes Description Recommended Action Video Test Error Codes Video Test Error Codes Description Recommended Action Presario 1700 Series Audio Test Error Codes Troubleshooting without Diagnostics Before Replacing PartsSolving Minor Problems Solving Audio Problems Probable Cause SolutionSolving Battery Pack/Gauge Problems Probable Cause Solution Replace the RTC batteryPresario 1700 Series Solving CD and DVD Drive Problems Solving CD or DVD Drive Problems Probable Cause SolutionsSolving Diskette Drive Problems Solving Diskette Drive Problems Probable Cause SolutionsSolving Display Problems Probable Cause Solutions Fn+F8Solving Display Problems Probable Cause Solution Presario 1700 Series Solving Hard Drive Problems Probable Cause Solutions Solving Hard Drive ProblemsSolving Hardware Installation Problems Solving Memory Problems Probable Cause Solutions Solving Keyboard/Numeric Keypad ProblemsSolving Memory Problems Solving PC Card Problems Solving PC Card Problems Probable Cause SolutionsSee Specifications to verify address Solving Power Problems Solving Power Problems Probable Cause SolutionsSolving Printer Problems Solving Printer Problems Probable Cause SolutionsSolving TouchPad/Pointing Device Problems Contacting Compaq Support Shipping PreparationRemoval Sequence Electrostatic Discharge Generating StaticTool and Software Requirements ScrewsConnectors and Plastic Parts CablesZIF Connectors Speaker Assembly Cable Preparing the Notebook for Disassembly Removal Procedures QuikDockBattery Hard Drive FutureBay LED Button Bezel System Memory Keyboard Heatspreader Heatsink Assembly Fan Assembly Processor Presario 1700 Series Keyboard Cable Connection Modem/NIC Combo Card Presario 1700 Series Display Panel From Presario 1700 Series Grasp the panel assembly and lift up to remove it CPU Top Cover with TouchPad/Palmrest Removing the CPU Top Cover with TouchPad/Palmrest Presario 1700 Series Sub IO Board Removing the Sub IO Board Presario 1700 Series System Board Bracket Presario 1700 Series Press the button on the side of the card-bus bezel Left and Right Speaker Assembly Parts Catalog Spare Part ItemsBoards Display Panel Assembly Spare Part ItemMass Storage Devices Miscellaneous Hardware Miscellaneous Hardware/Plastics Kit Part Numbers & Availability XL260 Model XL261 Models Build-to-Order ItemsXL262 Model XL264 Models Build-to-Order Items XL265 Model XL266 Models Build-to-Order ItemsXL274 Model XL275 Models Build-to-Order Items XL360 Model XL361 Models Build-to-Order ItemsXL362 Model XL363 Build-to-Order Items XL364 Models XL365 Model Build-to-Order ItemsXL366 Models XL367 Model Build-to-Order Items XL368 Models XL369 Model Build-to-Order ItemsXL370 Models XL371 Model Build-to-Order Items XL372 Models XL373 Model Build-to-Order ItemsXL374 Model XL375 Models Build-to-Order Items XL376 Model XL377 Models Build-to-Order ItemsDocumentation and Software XL378 Model Xltbd Model Build-to-Order ItemsAlphabetical Spares Listing Compaq WinME Operating System Guide US/PR Microsoft Millennium Guide After 9/24/00 Speakers Sub Board

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