HP 17XL264, 17XL266, 17XL274, 17XL265 Troubleshooting without Diagnostics, Before Replacing Parts

Page 63

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378

Troubleshooting without Diagnostics

This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of common messages that may be displayed on the screen. The following pages contain troubleshooting information on:

Audio	Memory
Battery	PC Card
CD or DVD Drive	Power
Diskette Drive	Printer
Display	TouchPad
Hard Drive	Keyboard/Numeric Keypad
Hardware Installation

Since symptoms can appear to be similar, carefully match the symptoms of the computer malfunction against the problem description in the tables to avoid a misdiagnosis.

ÅWARNING: To avoid a potential shock hazard during troubleshooting procedures, disconnect all power sources before removing the keyboard cover or the display bezel.

Before Replacing Parts

Verify that cables are connected properly to the suspected defective parts.

•Run Computer Setup after connecting external devices.

•Verify that all required device drivers are installed.

•Verify that all required changes have been made to the CONFIG.SYS file.

•Verify that all required changes have been made to the AUTOEXEC.BAT file.

•Verify that all printer drivers have been installed for each application.

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Contents Welcome to the Maintenance & Service Guide MSG Using this Guide Before You Begin Preface Locating Additional Information Product Description XL264 XL260XL261 XL262Presario 1700 Series XL360 XL361XL362 XL366 XL363XL364 XL365XL367 XL368XL369 XL370 XL371XL372 DVD XL376 XL377XL378 Description Front of UnitInternet Zone Buttons and Lights Front Bezel Components Right-Side Components with CD, DVD, or CD-RW Installed SuperDisk is available on select models Left-Side Components Underneath the Unit Rear Connectors QuikDock Components AC Power Requirements Computer SpecificationsWeight Stand-Alone Battery Pack Power RequirementsVibration Relative Humidity noncondensingAltitude ShockSystem I/O Address Address System Function Shipping ConfigurationMemory Address Devices System Memory CatalogF4FFFFFF Specification AHr Li-ion Specification 12.1-in. TFT 13.3-in. TFT 14.1-in. TFTIn. Drive Diskette Drive SpecificationSpecification 15.0 GB 20.0 GB 32.0 GB Hard Drives Specification 12.0 GB 10.0 GBCD-RW Drive CD or DVD DriveCD ROM Drive DVD DrivePin Assignments Parallel Connector Pin SignalUniversal Serial Bus Connector ConnectorPin Signal Svga Connector ConnectorPin SignalModem Connector ConnectorPin Signal External VGA Monitor Connector ConnectorPin SignalLAN Connector Pin Signal Port Replicator Connector PinSignalBattery and Power Management Manual Standby Mode Hibernation Mode Off Mode AutomaticIndicators ActivationPower Scheme Always On AC Power Battery PowerPortable Home Laptop Office Desk Setting Low Battery Critical Battery Default Alarm SettingsRecovering From a Loss of Electrical Power Increasing Battery Pack Operating Time Maximizing the Energy Stored Battery Charge Time Li-ION Battery PackDisposing of a Used Battery Pack Preliminary Steps TroubleshootingClearing the Power-On Password Presario 1700 Series Power-On Self-Test Post System Options Not SetProbable Cause Recommended Action Diskette Controller Error Probable Cause XX000YZZ 201-Memory Error Probable CauseKeyboard Error Probable Cause Keyboard or System Unit Error Probable CauseCompaq Diagnostics Primary Hard Drive 0 Failure Probable CauseHard Drive Controller Probable Cause Presario 1700 Series Computer Checkup Test Select the item you want to view from the following list View System Information InspectDiagnostic Error Codes Error Code Description Recommended Action Processor Test Error CodesKeyboard Test Error Codes Serial Test Error Codes Hard Drive Test Error Codes Description Recommended Action Video Test Error Codes Video Test Error Codes Description Recommended Action Presario 1700 Series Audio Test Error Codes Before Replacing Parts Troubleshooting without DiagnosticsSolving Audio Problems Probable Cause Solution Solving Minor ProblemsReplace the RTC battery Solving Battery Pack/Gauge Problems Probable Cause SolutionPresario 1700 Series Solving CD or DVD Drive Problems Probable Cause Solutions Solving CD and DVD Drive ProblemsSolving Diskette Drive Problems Probable Cause Solutions Solving Diskette Drive ProblemsFn+F8 Solving Display Problems Probable Cause SolutionsSolving Display Problems Probable Cause Solution Presario 1700 Series Solving Hard Drive Problems Solving Hardware Installation ProblemsSolving Hard Drive Problems Probable Cause Solutions Solving Keyboard/Numeric Keypad Problems Solving Memory ProblemsSolving Memory Problems Probable Cause Solutions Solving PC Card Problems Probable Cause Solutions Solving PC Card ProblemsSee Specifications to verify address Solving Power Problems Probable Cause Solutions Solving Power ProblemsSolving Printer Problems Probable Cause Solutions Solving Printer ProblemsSolving TouchPad/Pointing Device Problems Shipping Preparation Contacting Compaq SupportRemoval Sequence Generating Static Electrostatic DischargeScrews Tool and Software RequirementsCables Connectors and Plastic PartsZIF Connectors Speaker Assembly Cable Preparing the Notebook for Disassembly QuikDock Removal ProceduresBattery Hard Drive FutureBay LED Button Bezel System Memory Keyboard Heatspreader Heatsink Assembly Fan Assembly Processor Presario 1700 Series Keyboard Cable Connection Modem/NIC Combo Card Presario 1700 Series Display Panel From Presario 1700 Series Grasp the panel assembly and lift up to remove it CPU Top Cover with TouchPad/Palmrest Removing the CPU Top Cover with TouchPad/Palmrest Presario 1700 Series Sub IO Board Removing the Sub IO Board Presario 1700 Series System Board Bracket Presario 1700 Series Press the button on the side of the card-bus bezel Left and Right Speaker Assembly Spare Part Items Parts CatalogBoards Spare Part Item Display Panel AssemblyMass Storage Devices Miscellaneous Hardware Miscellaneous Hardware/Plastics Kit XL260 Model XL261 Models Build-to-Order Items Part Numbers & AvailabilityXL265 Model XL266 Models Build-to-Order Items XL262 Model XL264 Models Build-to-Order ItemsXL360 Model XL361 Models Build-to-Order Items XL274 Model XL275 Models Build-to-Order ItemsXL364 Models XL365 Model Build-to-Order Items XL362 Model XL363 Build-to-Order ItemsXL368 Models XL369 Model Build-to-Order Items XL366 Models XL367 Model Build-to-Order ItemsXL372 Models XL373 Model Build-to-Order Items XL370 Models XL371 Model Build-to-Order ItemsXL376 Model XL377 Models Build-to-Order Items XL374 Model XL375 Models Build-to-Order ItemsXL378 Model Xltbd Model Build-to-Order Items Documentation and SoftwareAlphabetical Spares Listing Compaq WinME Operating System Guide US/PR Microsoft Millennium Guide After 9/24/00 Speakers Sub Board

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