HP 17XL261, 17XL266, 17XL274, 17XL265, 17XL264 manual Contacting Compaq Support, Shipping Preparation

Page 79

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378

Contacting Compaq Support

Obtain the following information before contacting Compaq Reseller Support:

•Product name

•Product serial number

•Purchase date

•Conditions under which the problem occurred

•Any error messages that have occurred

•Hardware configuration

•Type of printer connected

•Hardware/software installed

•Printed result of Computer Checkup (TEST)

•Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible.

Shipping Preparation

To ship the Notebook, complete the following steps:

1.Back up the critical hard drive files. Ensure that backup tapes/diskette are not exposed to electrical or magnetic fields while stored or in transit.

2.Turn off the Notebook and external devices.

3.Disconnect the external devices from their power sources, then from the Notebook.

Important: Ensure that there is no diskette in the diskette drive and that there are no PC Cards in the PC slots.

4.Close the display and all exterior doors of the Notebook.

5.Pack the Notebook with sufficient packing material to protect it. Use the original packing box or similar packaging.

Image 79

Contents Welcome to the Maintenance & Service Guide MSG Using this Guide Before You Begin Preface Locating Additional Information Product Description XL264 XL260XL261 XL262Presario 1700 Series XL361 XL360XL362 XL366 XL363XL364 XL365XL368 XL367XL369 XL371 XL370XL372 DVD XL377 XL376XL378 Description Front of UnitInternet Zone Buttons and Lights Front Bezel Components Right-Side Components with CD, DVD, or CD-RW Installed SuperDisk is available on select models Left-Side Components Underneath the Unit Rear Connectors QuikDock Components AC Power Requirements Computer SpecificationsWeight Stand-Alone Battery Pack Power RequirementsVibration Relative Humidity noncondensingAltitude ShockSystem I/O Address Address System Function Shipping ConfigurationMemory Address Devices System Memory CatalogF4FFFFFF Specification AHr Li-ion Specification 12.1-in. TFT 13.3-in. TFT 14.1-in. TFTIn. Drive Diskette Drive SpecificationSpecification 15.0 GB 20.0 GB 32.0 GB Hard Drives Specification 12.0 GB 10.0 GBCD-RW Drive CD or DVD DriveCD ROM Drive DVD DrivePin Assignments Parallel Connector Pin SignalUniversal Serial Bus Connector ConnectorPin Signal Svga Connector ConnectorPin SignalModem Connector ConnectorPin Signal External VGA Monitor Connector ConnectorPin SignalLAN Connector Pin Signal Port Replicator Connector PinSignalBattery and Power Management Manual Standby Mode Hibernation Mode Off Mode AutomaticIndicators ActivationBattery Power Power Scheme Always On AC PowerPortable Home Laptop Office Desk Setting Low Battery Critical Battery Default Alarm SettingsRecovering From a Loss of Electrical Power Increasing Battery Pack Operating Time Maximizing the Energy Stored Battery Charge Time Li-ION Battery PackDisposing of a Used Battery Pack Preliminary Steps TroubleshootingClearing the Power-On Password Presario 1700 Series System Options Not Set Power-On Self-Test PostProbable Cause Recommended Action Diskette Controller Error Probable Cause XX000YZZ 201-Memory Error Probable CauseKeyboard Error Probable Cause Keyboard or System Unit Error Probable CausePrimary Hard Drive 0 Failure Probable Cause Compaq DiagnosticsHard Drive Controller Probable Cause Presario 1700 Series Computer Checkup Test Select the item you want to view from the following list View System Information InspectDiagnostic Error Codes Error Code Description Recommended Action Processor Test Error CodesKeyboard Test Error Codes Serial Test Error Codes Hard Drive Test Error Codes Description Recommended Action Video Test Error Codes Video Test Error Codes Description Recommended Action Presario 1700 Series Audio Test Error Codes Before Replacing Parts Troubleshooting without DiagnosticsSolving Audio Problems Probable Cause Solution Solving Minor ProblemsReplace the RTC battery Solving Battery Pack/Gauge Problems Probable Cause SolutionPresario 1700 Series Solving CD or DVD Drive Problems Probable Cause Solutions Solving CD and DVD Drive ProblemsSolving Diskette Drive Problems Probable Cause Solutions Solving Diskette Drive ProblemsFn+F8 Solving Display Problems Probable Cause SolutionsSolving Display Problems Probable Cause Solution Presario 1700 Series Solving Hardware Installation Problems Solving Hard Drive ProblemsSolving Hard Drive Problems Probable Cause Solutions Solving Memory Problems Solving Keyboard/Numeric Keypad ProblemsSolving Memory Problems Probable Cause Solutions Solving PC Card Problems Probable Cause Solutions Solving PC Card ProblemsSee Specifications to verify address Solving Power Problems Probable Cause Solutions Solving Power ProblemsSolving Printer Problems Probable Cause Solutions Solving Printer ProblemsSolving TouchPad/Pointing Device Problems Shipping Preparation Contacting Compaq SupportRemoval Sequence Generating Static Electrostatic DischargeScrews Tool and Software RequirementsCables Connectors and Plastic PartsZIF Connectors Speaker Assembly Cable Preparing the Notebook for Disassembly QuikDock Removal ProceduresBattery Hard Drive FutureBay LED Button Bezel System Memory Keyboard Heatspreader Heatsink Assembly Fan Assembly Processor Presario 1700 Series Keyboard Cable Connection Modem/NIC Combo Card Presario 1700 Series Display Panel From Presario 1700 Series Grasp the panel assembly and lift up to remove it CPU Top Cover with TouchPad/Palmrest Removing the CPU Top Cover with TouchPad/Palmrest Presario 1700 Series Sub IO Board Removing the Sub IO Board Presario 1700 Series System Board Bracket Presario 1700 Series Press the button on the side of the card-bus bezel Left and Right Speaker Assembly Spare Part Items Parts CatalogBoards Spare Part Item Display Panel AssemblyMass Storage Devices Miscellaneous Hardware Miscellaneous Hardware/Plastics Kit XL260 Model XL261 Models Build-to-Order Items Part Numbers & AvailabilityXL265 Model XL266 Models Build-to-Order Items XL262 Model XL264 Models Build-to-Order ItemsXL360 Model XL361 Models Build-to-Order Items XL274 Model XL275 Models Build-to-Order ItemsXL364 Models XL365 Model Build-to-Order Items XL362 Model XL363 Build-to-Order ItemsXL368 Models XL369 Model Build-to-Order Items XL366 Models XL367 Model Build-to-Order ItemsXL372 Models XL373 Model Build-to-Order Items XL370 Models XL371 Model Build-to-Order ItemsXL376 Model XL377 Models Build-to-Order Items XL374 Model XL375 Models Build-to-Order ItemsXL378 Model Xltbd Model Build-to-Order Items Documentation and SoftwareAlphabetical Spares Listing Compaq WinME Operating System Guide US/PR Microsoft Millennium Guide After 9/24/00 Speakers Sub Board

Related manuals

Manual 8 pages 26.72 Kb

Manual 14 pages 60.01 Kb