HP 17XL266, 17XL274, 17XL265, 17XL264, 17XL261 Video Test Error Codes Description Recommended Action

Page 60

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378

Video Test Error Codes (Continued)

Error Code	Description	Recommended Action

2402-xx

2403-xx

2404-xx

2405-xx

2406-xx

2408-xx

2409-xx

2410-xx

2411-xx

2412-xx

2414-xx

2416-xx

2418-xx

Video memory test failed

Video attribute test failed

Video character set test failed

Video 80 x 25 mode 9 x 14 character cell test failed

Video 80 x 25 mode 8 x 8 character cell test failed

Video 320 x 200 mode color set 0 test failed

Video 320 x 200 mode color set 1 test failed

Video 640 x 200 mode test failed

Video screen memory page test failed

Video gray scale test failed

Video white screen test failed

Video noise pattern test failed

ECG/VGC memory test failed

The following steps apply to error codes

2402-xx through 2456-xx:

1.Run the Configuration and Diagnostics Utilities.

2.Replace the display assembly and retest.

3.Replace the system board and retest.

Image 60

Contents Welcome to the Maintenance & Service Guide MSG Using this Guide Before You Begin Preface Locating Additional Information Product Description XL260 XL261XL262 XL264Presario 1700 Series XL360 XL361XL362 XL363 XL364XL365 XL366XL367 XL368XL369 XL370 XL371XL372 DVD XL376 XL377XL378 Front of Unit DescriptionInternet Zone Buttons and Lights Front Bezel Components Right-Side Components with CD, DVD, or CD-RW Installed SuperDisk is available on select models Left-Side Components Underneath the Unit Rear Connectors QuikDock Components Computer Specifications WeightStand-Alone Battery Pack Power Requirements AC Power RequirementsRelative Humidity noncondensing AltitudeShock VibrationAddress System Function Shipping Configuration System I/O AddressSystem Memory Catalog Memory Address DevicesF4FFFFFF Specification 12.1-in. TFT 13.3-in. TFT 14.1-in. TFT Specification AHr Li-ionDiskette Drive Specification In. DriveHard Drives Specification 12.0 GB 10.0 GB Specification 15.0 GB 20.0 GB 32.0 GBCD or DVD Drive CD ROM DriveDVD Drive CD-RW DriveParallel Connector Pin Signal Pin AssignmentsSvga Connector ConnectorPin Signal Universal Serial Bus Connector ConnectorPin SignalExternal VGA Monitor Connector ConnectorPin Signal Modem Connector ConnectorPin SignalPort Replicator Connector PinSignal LAN Connector Pin SignalBattery and Power Management Standby Mode Hibernation Mode Off Mode Automatic IndicatorsActivation ManualPower Scheme Always On AC Power Battery PowerPortable Home Laptop Office Desk Default Alarm Settings Setting Low Battery Critical BatteryRecovering From a Loss of Electrical Power Increasing Battery Pack Operating Time Battery Charge Time Li-ION Battery Pack Maximizing the Energy StoredDisposing of a Used Battery Pack Troubleshooting Preliminary StepsClearing the Power-On Password Presario 1700 Series Power-On Self-Test Post System Options Not SetProbable Cause Recommended Action XX000YZZ 201-Memory Error Probable Cause Keyboard Error Probable CauseKeyboard or System Unit Error Probable Cause Diskette Controller Error Probable CauseCompaq Diagnostics Primary Hard Drive 0 Failure Probable CauseHard Drive Controller Probable Cause Presario 1700 Series Computer Checkup Test View System Information Inspect Select the item you want to view from the following listDiagnostic Error Codes Processor Test Error Codes Error Code Description Recommended ActionKeyboard Test Error Codes Serial Test Error Codes Hard Drive Test Error Codes Description Recommended Action Video Test Error Codes Video Test Error Codes Description Recommended Action Presario 1700 Series Audio Test Error Codes Troubleshooting without Diagnostics Before Replacing PartsSolving Minor Problems Solving Audio Problems Probable Cause SolutionSolving Battery Pack/Gauge Problems Probable Cause Solution Replace the RTC batteryPresario 1700 Series Solving CD and DVD Drive Problems Solving CD or DVD Drive Problems Probable Cause SolutionsSolving Diskette Drive Problems Solving Diskette Drive Problems Probable Cause SolutionsSolving Display Problems Probable Cause Solutions Fn+F8Solving Display Problems Probable Cause Solution Presario 1700 Series Solving Hard Drive Problems Solving Hardware Installation ProblemsSolving Hard Drive Problems Probable Cause Solutions Solving Keyboard/Numeric Keypad Problems Solving Memory ProblemsSolving Memory Problems Probable Cause Solutions Solving PC Card Problems Solving PC Card Problems Probable Cause SolutionsSee Specifications to verify address Solving Power Problems Solving Power Problems Probable Cause SolutionsSolving Printer Problems Solving Printer Problems Probable Cause SolutionsSolving TouchPad/Pointing Device Problems Contacting Compaq Support Shipping PreparationRemoval Sequence Electrostatic Discharge Generating StaticTool and Software Requirements ScrewsConnectors and Plastic Parts CablesZIF Connectors Speaker Assembly Cable Preparing the Notebook for Disassembly Removal Procedures QuikDockBattery Hard Drive FutureBay LED Button Bezel System Memory Keyboard Heatspreader Heatsink Assembly Fan Assembly Processor Presario 1700 Series Keyboard Cable Connection Modem/NIC Combo Card Presario 1700 Series Display Panel From Presario 1700 Series Grasp the panel assembly and lift up to remove it CPU Top Cover with TouchPad/Palmrest Removing the CPU Top Cover with TouchPad/Palmrest Presario 1700 Series Sub IO Board Removing the Sub IO Board Presario 1700 Series System Board Bracket Presario 1700 Series Press the button on the side of the card-bus bezel Left and Right Speaker Assembly Parts Catalog Spare Part ItemsBoards Display Panel Assembly Spare Part ItemMass Storage Devices Miscellaneous Hardware Miscellaneous Hardware/Plastics Kit Part Numbers & Availability XL260 Model XL261 Models Build-to-Order ItemsXL262 Model XL264 Models Build-to-Order Items XL265 Model XL266 Models Build-to-Order ItemsXL274 Model XL275 Models Build-to-Order Items XL360 Model XL361 Models Build-to-Order ItemsXL362 Model XL363 Build-to-Order Items XL364 Models XL365 Model Build-to-Order ItemsXL366 Models XL367 Model Build-to-Order Items XL368 Models XL369 Model Build-to-Order ItemsXL370 Models XL371 Model Build-to-Order Items XL372 Models XL373 Model Build-to-Order ItemsXL374 Model XL375 Models Build-to-Order Items XL376 Model XL377 Models Build-to-Order ItemsDocumentation and Software XL378 Model Xltbd Model Build-to-Order ItemsAlphabetical Spares Listing Compaq WinME Operating System Guide US/PR Microsoft Millennium Guide After 9/24/00 Speakers Sub Board

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